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Overview
Ooma offers cloud-based VoIP and contact center solutions that help businesses manage calls efficiently. Despite some limitations in the mobile app, its intuitive interface, seamless Customer Relationship Management (CRM) integration, Interactive Voice Response (IVR) support, and reliable call quality make it a strong choice for straightforward communication needs.
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Starting Price
Custom
Ooma Specifications
Interactive Voice Response (IVR)
Call Recording
Call Reporting and Analytics
CRM Integration
What Is Ooma?
Ooma is a comprehensive Unified Communications as a Service (UCaaS) platform designed to replace legacy copper phone lines with agile, cloud-native technology. It enables businesses to manage voice, video, and messaging through a single interface, addressing the critical challenge of fragmented communication channels. By decentralizing hardware and offering features like virtual receptionists, Ooma helps small to mid-sized enterprises project a professional image while maintaining continuity across distributed workforces.
Ooma Pricing
Ooma offers the following plans:
- Essentials: $19.95/user/month
- Pro: $24.95/user/month
- Pro Plus: $29.95/user/month
- Enterprise: Custom Pricing
Disclaimer: The pricing is subject to change.
Ooma Integrations
The software supports integration with multiple systems and platforms, such as:
- Microsoft Dynamics 365
- Clio software
- Pipedrive CRM
- HubSpot CRM software
- QuickBooks
Who Is Ooma For?
Ooma is ideal for a wide range of industries and sectors, including:
- Automotive
- Construction
- Dental
- Education
- Hospitality
- Healthcare
- Insurance
Is Ooma Right For You?
Ooma is ideal for businesses seeking scalable, award-winning communications. Recognized with the 2025 PCMag Business Choice Award, it replaces legacy copper lines with its innovative AirDial technology. Offering robust security that supports HIPAA compliance and extensive API integrations, Ooma serves over 1.2 million users, including major organizations like SONIFI. Combining ease of use with enterprise-grade reliability, it delivers a superior value proposition for businesses of all sizes.
Still unsure about Ooma? Contact us at (661) 384-7070 for further guidance.
Ooma Features
Ooma provides a Virtual Receptionist that directs incoming calls and shares essential business information. The software enables custom messages, multi-language menus, business hours and after-hours modes, call routing to extensions, and dial-by-name functionality. It enhances professionalism, simplifies customer interactions, and ensures callers reach the right contact efficiently.
The platform includes an Auto Dialer that automates outbound calls, reducing idle time and boosting team productivity. Users can import contact lists, assign campaign names, preview caller details, filter contacts, track call status, and record notes. This streamlines outreach, increases contact rates, and helps businesses maximize engagement and sales.
Ooma offers videoconferencing through Ooma Meetings, delivering clear, noise-free video calls with advanced collaboration tools. Users can share multiple screens, brainstorm on an interactive whiteboard, and collaborate in real time. The software supports remote teams, enhances meeting productivity, and enables smooth communication across locations with a professional virtual experience.
The software provides Team Chat for real-time messaging and collaboration across offices and remote work environments. Employees can create project-based or department-specific channels, share files including images, PDFs, and audio, and monitor colleague availability. This fosters seamless communication, reduces email dependency, and ensures teams stay coordinated and productive.
Ooma provides voicemail transcription, converting voice messages into readable text for easy review. Transcriptions and audio attachments are forwarded to email, enabling users to quickly prioritize messages. The software saves time, improves workflow efficiency, and allows businesses to respond promptly to important calls without listening to every voicemail.
