Last Updated

Overview

SalesLens helps businesses enhance customer interactions by delivering real-time AI conversation analysis, automated scorecards, and data-driven coaching insights. While sentiment analysis is restricted to specific plans, its unbiased expertise streamlines quality monitoring for contact centers. Overall, it provides teams with actionable intelligence to improve performance.

SalesLens Specifications

  • Call Recording
  • Call Monitoring
  • Call Reporting and Analytics
  • CRM Integration

SalesLens Features

Quality Assessment

The software utilizes AI technology to provide 100% coverage of all team conversations, offering a thorough and unbiased evaluation of sales performance. Users can access real-time quality scorecards that highlight whether agents followed specific scripts. This feature ensures high standards by identifying potential mistakes immediately after each call.

See How It Works
Custom Scoring And Feedback

SalesLens software allows managers to utilize call evaluation templates or create personalized playbooks with custom scoring questions tailored to specific business needs. The platform generates instant feedback and coaching tips based on these criteria. This feature helps teams focus on unique KPIs and identifies areas for agent development.

See How It Works
AI Smart Notes

The platform automatically generates intelligent content analysis and summaries for every conversation, capturing key takeaways and important details. Users can leverage these ready-made notes to enrich CRM data without manual entry. Additionally, the software identifies potential opportunities and provides follow-up templates to facilitate more effective customer engagement.

See How It Works
Performance Report

This feature enables users to compare and rate the quality of agent conversations using real-time statistics and dashboards. SalesLens tracks performance trends over time to pinpoint the best performers and those requiring assistance. These reports provide data-driven insights that help leadership optimize team efficiency and productivity.

See How It Works

Pros And Cons of SalesLens

Pros

  • AI analyzes all sales calls automatically

  • Provides detailed, real-time performance insights

  • Easy-to-use dashboards for team monitoring

Cons

  • Focused mainly on sales and coaching

  • Advanced analytics need proper setup

SalesLens Reviews

Total 1 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

Stars

0%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

NS
Natalia S.

E-Learning, 1-10 employees

Less than 6 months

5.0

“call monitoring that really helps”

Pros

Running a small sales team, this has been a really helpful way to keep track of managers' calls. Right after a conversation ends, I can quickly review what was discussed and check whether the manager stuck to the sales script. That's been incredibly convenient.

Cons

I'd still like to see more integrations with third party apps and I'm hoping that gets added soon.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Frequently Asked Questions

Who are the typical users of SalesLens?

SalesLens features are used by organizations across industries and professionals, including call centers, customer success teams, and sales teams.

What other apps does SalesLens integrate with?

SalesLens integrates with various third-party applications, such as Zoom, Zendesk Sell, and Zoho CRM.

What language does SalesLens support?

SalesLens primarily supports the English language.

What level of support does SalesLens offer?

SalesLens offers support through email.

Does SalesLens have a mobile app?

No, SalesLens does not offer a dedicated mobile app.

What types of pricing plans does SalesLens offer?

SalesLens price starts at Pay As You Go: $1.97/report, Basic: $59/agent/month, Pro: $197/agent/month, and Custom: $7/hour. Get a detailed SalesLens cost breakdown tailored to your specific requirements.

Does SalesLens offer an API?

Yes, SalesLens offers an API.