Last Updated
Overview
SAN Softwares offers omnichannel call center and telephony solutions built to streamline customer communications and automate workflows. While it currently lacks advanced AI capabilities, its modular architecture and customizable features make it ideal for organizations seeking flexible and scalable communication tools.
SAN Softwares Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
SAN Softwares Features
Real-Time Analytics And Reporting
This feature provides detailed performance, attendance, and call log reports that empower managers with data-driven insights. It enables contact centers to monitor key metrics in real time and identify trends to inform staffing and operational decisions.
Automated Call Distribution
SanCCS offers the feature of automated call distribution so that the calls are intelligently routed based on agent availability, categorization, or skill level, ensuring customers reach the most appropriate resource.
Click-To-Call Integration
The platform enables instant call initiation directly from a website or CRM interface via a click-to-call button. This streamlines customer outreach and makes communication seamless within the workflow.
Automatic Callback For Missed Calls
This feature offers automated callbacks to customers when agents miss their calls. It improves customer reach, ensures no inquiry goes unattended, and supports outbound engagement strategies efficiently.
Quality Module
This module supports live monitoring and agent evaluation through dashboards, color-coded dispositions, case assignments, agent scoring, and audit sampling. It helps ensure consistent performance and adherence to quality standards.
Pros And Cons of SAN Softwares
Pros
Effective call quality monitoring
AI-enabled customer experience support
Reliable for inbound and outbound calls
Cons
Limited admin panel functionality
May lack advanced native AI tools
SAN Softwares Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Priyanshu
Transportation/ Trucking/ Railroad, 11-50 employees
Less than a year
“Good performance BUT could be improved”
Pros
We really like SanCCS for its simplicity and smooth integration across channels especially with our immigration CRM. It has made following up on leads much easier and improved client interactions across platforms, boosting our service delivery. In short it has truly organised our operations and become an essential tool for our team.
Cons
At Happy Holidays we really value its services but we feel that its interface and color scheme are a bit outdated. Updating the UI could improve the user experience and make navigation more user friendly for our team.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Sudhanshu
Information Technology and Services, 101-500 employees
More than a year
“Provides good customer experience”
Pros
SAN SOFTWARE is a great solution for businesses aiming to provide excellent customer service and quick responses. It handles both incoming and outgoing calls very smoothly ensuring easy communication. The tech team is also highly skilled and open to trying new approaches. Recently they integrated it with one of our ML and AI partners, offering AI powered customer experiences with impressive accuracy. So I highly recommend this software for efficient call management in everyday business operations.
Cons
I feel like the UI could use some minor improvements but it is still acceptable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What other apps does SAN Softwares integrate with?
SAN Softwares supports integration with multiple systems and more than 20 third-party CRMs, including Zoho, LeadSquared, SugarCRM, Zendesk, Freshdesk, and Microsoft Dynamics 365.
Does SAN Softwares offer an API?
The vendor has not provided any details about a dedicated API.
Does SAN Softwares have a mobile app?
Yes, SAN Softwares offers mobile apps for iOS and Android users.
What language does SAN Softwares support?
SAN Softwares primarily supports the English language.
What types of pricing plans does SAN Softwares offer?
SAN Softwares offers a transparent pricing model for all its solutions. Its call center solution, SanCCS, includes four plans, including Starter for $22/user/month (minimum 10 users), Premium for $30/user/month (minimum 10 users), Pro for $35/user/month (minimum 10 users), and Enterprise – Custom pricing (more than 10 users). Request a customized SAN Softwares cost estimate.
Who are the typical users of SAN Softwares?
The typical users of SAN Softwares are industries operating in education, healthcare, telecom/BPO, automobile, real estate, insurance, ticketing, and roadside assistance.
What level of support does SAN Softwares offer?
SAN Softwares offers 24/7 support via phone, email, online form, social media network, and resources.