San Softwares

SAN Softwares

Claimed

Claimed

2 Review(s)

Overview

SAN Softwares offers omnichannel call center and telephony solutions built to streamline customer communications and automate workflows. While it currently lacks advanced AI capabilities, its modular architecture and customizable features make it ideal for organizations seeking flexible and scalable communication tools.

Overall Rating

Based on 2 users reviews

5

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

SAN Softwares Specifications

Interactive Voice Response (IVR)

Call Recording

Call Monitoring

Call Reporting And Analytics

View All Specifications

What Is SAN Softwares?

SAN Softwares is a provider of modular, enterprise-grade software tailored for telecom and customer engagement needs. Its flagship product, SanCCS, serves as a contact center solution, available both on-premises and in the cloud. It offers various features such as omnichannel integration, live monitoring, customer relationship management (CRM) interfacing, agent performance dashboards, and real-time reporting and analytics.

SAN Softwares Pricing

The vendor offers a straightforward pricing model for all solutions. Its call center solution, SanCCS, includes four plans:

  • Starter - $22/user/month (Minimum 10 users)
  • Premium - $30/user/month (Minimum 10 users)
  • Pro - $35/user/month (Minimum 10 users)
  • Enterprise – Custom pricing (More than 10 users)
To get tailored SAN Softwares pricing, contact us today!

Disclaimer: The pricing is subject to change.

SAN Softwares Integrations

SAN Softwares supports integration with multiple systems and more than 20 third-party CRMs, such as: 

Watch the SAN Softwares demo to learn more about its integration arrangements.

Who Is SAN Softwares For?

SAN Softwares is ideal for a wide range of industries and sectors, including: 

  • Education
  • Healthcare
  • Telecom/BPO
  • Automobile
  • Real estate
  • Insurance
  • Ticketing
  • Roadside assistance

Is SAN Softwares Right For You?

If you’re seeking a well-rounded call center platform that scales across various industries, then SAN Softwares could be the right fit. Its SanCCS solution supports data security, improves agent productivity, and provides businesses with actionable analytics. With ISO 27001:2022 certification, 24/7 support, and 25 years of experience, it offers both reliability and flexibility. Trusted by more than 1500 companies, SAN Softwares adapts to complex operational needs seamlessly.

Still doubtful if SAN softwares is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

SAN Softwares Features

This feature provides detailed performance, attendance, and call log reports that empower managers with data-driven insights. It enables contact centers to monitor key metrics in real time and identify trends to inform staffing and operational decisions.

See How It Works

SanCCS offers the feature of automated call distribution so that the calls are intelligently routed based on agent availability, categorization, or skill level, ensuring customers reach the most appropriate resource.

See How It Works

The platform enables instant call initiation directly from a website or CRM interface via a click-to-call button. This streamlines customer outreach and makes communication seamless within the workflow.

See How It Works

This feature offers automated callbacks to customers when agents miss their calls. It improves customer reach, ensures no inquiry goes unattended, and supports outbound engagement strategies efficiently.

See How It Works

This module supports live monitoring and agent evaluation through dashboards, color-coded dispositions, case assignments, agent scoring, and audit sampling. It helps ensure consistent performance and adherence to quality standards.

See How It Works

Pros And Cons of SAN Softwares

Pros

  • Effective call quality monitoring

  • AI-enabled customer experience support

  • Reliable for inbound and outbound calls

Cons

  • Limited admin panel functionality

  • May lack advanced native AI tools

SAN Softwares Reviews

Total 2 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

Stars

0%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

P

Priyanshu

Transportation/ Trucking/ Railroad, 11-50 employees

Less than a year

5.0
October 2024

Good performance BUT could be improved

Pros

We really like SanCCS for its simplicity and smooth integration across channels especially with our immigration CRM. It has made following up on leads much easier and improved client interactions across platforms, boosting our service delivery. In short it has truly organised our operations and become an essential tool for our team.

Cons

At Happy Holidays we really value its services but we feel that its interface and color scheme are a bit outdated. Updating the UI could improve the user experience and make navigation more user friendly for our team.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

S

Sudhanshu

Information Technology and Services, 101-500 employees

More than a year

5.0
May 2024

Provides good customer experience

Pros

SAN SOFTWARE is a great solution for businesses aiming to provide excellent customer service and quick responses. It handles both incoming and outgoing calls very smoothly ensuring easy communication. The tech team is also highly skilled and open to trying new approaches. Recently they integrated it with one of our ML and AI partners, offering AI powered customer experiences with impressive accuracy. So I highly recommend this software for efficient call management in everyday business operations.

Cons

I feel like the UI could use some minor improvements but it is still acceptable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

SAN Softwares supports integration with multiple systems and more than 20 third-party CRMs, including Zoho, LeadSquared, SugarCRM, Zendesk, Freshdesk, and Microsoft Dynamics 365.

The vendor has not provided any details about a dedicated API.

Yes, SAN Softwares offers mobile apps for iOS and Android users.

SAN Softwares primarily supports the English language.

SAN Softwares offers a transparent pricing model for all its solutions. Its call center solution, SanCCS, includes four plans, including Starter for $22/user/month (minimum 10 users), Premium for $30/user/month (minimum 10 users), Pro for $35/user/month (minimum 10 users), and Enterprise – Custom pricing (more than 10 users). Request a customized SAN Softwares cost estimate.

The typical users of SAN Softwares are industries operating in education, healthcare, telecom/BPO, automobile, real estate, insurance, ticketing, and roadside assistance.

SAN Softwares offers 24/7 support via phone, email, online form, social media network, and resources.