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Overview
SAN Softwares offers omnichannel call center and telephony solutions built to streamline customer communications and automate workflows. While it currently lacks advanced AI capabilities, its modular architecture and customizable features make it ideal for organizations seeking flexible and scalable communication tools.
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Starting Price
Custom
SAN Softwares Specifications
- Omnichannel Support
- Voicemail And Callback Management
- Interactive Voice Response (IVR)
- Call Reporting And Analytics
What Is SAN Softwares?
SAN Softwares is a provider of modular, enterprise-grade software tailored for telecom and customer engagement needs. Its flagship product, SanCCS, serves as a contact center solution, available both on-premises and in the cloud. It offers various features such as omnichannel integration, live monitoring, customer relationship management (CRM) interfacing, agent performance dashboards, and real-time reporting and analytics.
SAN Softwares Pricing
The vendor offers a straightforward pricing model for all solutions. Its call center solution, SanCCS, includes four plans:
- Starter - $22/user/month (Minimum 10 users)
- Premium - $30/user/month (Minimum 10 users)
- Pro - $35/user/month (Minimum 10 users)
- Enterprise – Custom pricing (More than 10 users)
Disclaimer: The pricing is subject to change.
SAN Softwares Integrations
SAN Softwares supports integration with multiple systems and more than 20 third-party CRMs, such as:
- Zoho CRM software
- LeadSquared
- SugarCRM software
- Zendesk
- Freshdesk
- Microsoft Dynamics 365
Who Is SAN Softwares For?
SAN Softwares is ideal for a wide range of industries and sectors, including:
- Education
- Healthcare
- Telecom/BPO
- Automobile
- Real estate
- Insurance
- Ticketing
- Roadside assistance
Is SAN Softwares Right For You?
If you’re seeking a well-rounded call center platform that scales across various industries, then SAN Softwares could be the right fit. Its SanCCS solution supports data security, improves agent productivity, and provides businesses with actionable analytics. With ISO 27001:2022 certification, 24/7 support, and 25 years of experience, it offers both reliability and flexibility. Trusted by more than 1500 companies, SAN Softwares adapts to complex operational needs seamlessly.
Still doubtful if SAN softwares is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
SAN Softwares Features
Automatic Callback For Missed Calls
This feature offers automated callbacks to customers when agents miss their calls. It improves customer reach, ensures no inquiry goes unattended, and supports outbound engagement strategies efficiently.
Real-Time Analytics And Reporting
This feature provides detailed performance, attendance, and call log reports that empower managers with data-driven insights. It enables contact centers to monitor key metrics in real time and identify trends to inform staffing and operational decisions.
Automated Call Distribution
SanCCS offers the feature of automated call distribution so that the calls are intelligently routed based on agent availability, categorization, or skill level, ensuring customers reach the most appropriate resource.
Click-To-Call Integration
The platform enables instant call initiation directly from a website or CRM interface via a click-to-call button. This streamlines customer outreach and makes communication seamless within the workflow.
Quality Module
This module supports live monitoring and agent evaluation through dashboards, color-coded dispositions, case assignments, agent scoring, and audit sampling. It helps ensure consistent performance and adherence to quality standards.
Pros And Cons of SAN Softwares
Pros
Reliable for inbound and outbound calls
Effective call quality monitoring
AI-enabled customer experience support
Cons
May lack advanced native AI tools
Limited admin panel functionality
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Frequently Asked Questions
What other apps does SAN Softwares integrate with?
SAN Softwares supports integration with multiple systems and more than 20 third-party CRMs, including Zoho, LeadSquared, SugarCRM, Zendesk, Freshdesk, and Microsoft Dynamics 365.
Does SAN Softwares offer an API?
The vendor has not provided any details about a dedicated API.
Does SAN Softwares have a mobile app?
Yes, SAN Softwares offers mobile apps for iOS and Android users.
What language does SAN Softwares support?
SAN Softwares primarily supports the English language.
What types of pricing plans does SAN Softwares offer?
SAN Softwares offers a transparent pricing model for all its solutions. Its call center solution, SanCCS, includes four plans, including Starter for $22/user/month (minimum 10 users), Premium for $30/user/month (minimum 10 users), Pro for $35/user/month (minimum 10 users), and Enterprise – Custom pricing (more than 10 users). Request a customized SAN Softwares cost estimate.
What level of support does SAN Softwares offer?
SAN Softwares offers 24/7 support via phone, email, online form, social media network, and resources.
Who are the typical users of SAN Softwares?
The typical users of SAN Softwares are industries operating in education, healthcare, telecom/BPO, automobile, real estate, insurance, ticketing, and roadside assistance.