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Overview
Sharpen is a cloud-native contact center platform that unifies voice, chat, email, and SMS into a single, integrated platform. While onboarding may require an initial orientation, it ultimately empowers teams to streamline operations and strengthen customer experience with the assistance of AI-powered, real-time tools.
Overall Rating
Based on 1 users reviews
5
Rating Distribution
Positive
100%
Neutral
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Negative
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Starting Price
Custom
Sharpen Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is Sharpen?
Sharpen is a cloud-based contact center as a service (CCaaS) platform for mid-market contact centers. It delivers intuitive interfaces, practical AI, and omnichannel tools. Agents gain full understanding of the customer’s context and insights. The platform streamlines workflows, boosts satisfaction, and ensures 99.999% uptime.
The platform equips call agents with sentiment analysis, auto-summarization, and adaptive workflows to reduce efforts and deliver real-time insights during interactions. Sharpen has established its reputation in the industry, earning several accolades, including a Bronze Stevie® Award for Technical Support in 2024.
Sharpen Pricing
Sharpen cost is based on four flexible pricing plans, including:
- IVR/Self Service – Starting at $0.05/minute
- Core Agent - Starting at $90/license
- Performance - Starting at $105/license
- Workforce - Starting at $135/license
Disclaimer: The pricing is subject to change.
Sharpen Integration
Sharpen integrates with numerous third-party tools and platforms, including:
- Asana
- ElevenLabs
- Slack software
- Microsoft Teams
- Zoom
Who Is Sharpen For?
Sharpen caters to businesses across a wide range of industries and sectors, including:
- Banking and finance
- Healthcare
- Retail and e-commerce
- Education
- Credit unions
- Small and medium-sized businesses
Is Sharpen Right For You?
If your contact center aims to reduce handling times, enhance agent performance, and strengthen customer satisfaction, Sharpen could be a strong fit. Its ‘Usable AI™’ equips agents with real-time customer insights and automates repetitive tasks, such as summarization and sentiment analysis, improving efficiency and ROI from day one.
The intuitive interface and performance tiles keep agents engaged, and metrics transparent, promoting positive outcomes. Sharpen delivers a stable and dependable platform, with US-based support for further reliability. It’s a strong fit for organizations seeking scalable, secure, and human-centric contact center infrastructure.
Still doubtful if the Sharpen software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Sharpen Features
Sharpen supports voice, email, chat, and SMS in a single agent interface, eliminating the need to switch between multiple platforms. This streamlined view unifies conversations, reduces response time, and improves overall customer experience.
Sharpen’s artificial intelligence (AI) automates repetitive tasks, such as call summarization, sentiment detection, and agent assistance. These features enhance agent efficiency and reduce the average handle time while keeping human oversight in control.
Sharpen features Performance Tiles that deliver real-time metrics on agent activity, workload, and customer sentiment. These insights support data-driven coaching, helping teams proactively improve their service delivery.
Sharpen’s Logic and Action engine allows teams to build automated workflows from all communication channels. It integrates with CRMs, ticketing systems, and collaboration tools to drive consistent processes and reduce manual input.