Last Updated
Overview
Sharpen is a cloud-native contact center platform that unifies voice, chat, email, and SMS into a single, integrated platform. While onboarding may require an initial orientation, it ultimately empowers teams to streamline operations and strengthen customer experience with the assistance of AI-powered, real-time tools.
Overall Rating
Based on 1 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Sharpen Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is Sharpen?
Sharpen is a cloud-based contact center as a service (CCaaS) platform for mid-market contact centers. It delivers intuitive interfaces, practical AI, and omnichannel tools. Agents gain full understanding of the customer’s context and insights. The platform streamlines workflows, boosts satisfaction, and ensures 99.999% uptime.
The platform equips call agents with sentiment analysis, auto-summarization, and adaptive workflows to reduce efforts and deliver real-time insights during interactions. Sharpen has established its reputation in the industry, earning several accolades, including a Bronze Stevie® Award for Technical Support in 2024.
Sharpen Pricing
Sharpen cost is based on four flexible pricing plans, including:
- IVR/Self Service – Starting at $0.05/minute
- Core Agent - Starting at $90/license
- Performance - Starting at $105/license
- Workforce - Starting at $135/license
Disclaimer: The pricing is subject to change.
Sharpen Integration
Sharpen integrates with numerous third-party tools and platforms, including:
- Asana
- ElevenLabs
- Slack software
- Microsoft Teams
- Zoom
Who Is Sharpen For?
Sharpen caters to businesses across a wide range of industries and sectors, including:
- Banking and finance
- Healthcare
- Retail and e-commerce
- Education
- Credit unions
- Small and medium-sized businesses
Is Sharpen Right For You?
If your contact center aims to reduce handling times, enhance agent performance, and strengthen customer satisfaction, Sharpen could be a strong fit. Its ‘Usable AI™’ equips agents with real-time customer insights and automates repetitive tasks, such as summarization and sentiment analysis, improving efficiency and ROI from day one.
The intuitive interface and performance tiles keep agents engaged, and metrics transparent, promoting positive outcomes. Sharpen delivers a stable and dependable platform, with US-based support for further reliability. It’s a strong fit for organizations seeking scalable, secure, and human-centric contact center infrastructure.
Still doubtful if the Sharpen software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Sharpen Features
Omnichannel Interaction Management
Sharpen supports voice, email, chat, and SMS in a single agent interface, eliminating the need to switch between multiple platforms. This streamlined view unifies conversations, reduces response time, and improves overall customer experience.
Usable AI™ Automation
Sharpen’s artificial intelligence (AI) automates repetitive tasks, such as call summarization, sentiment detection, and agent assistance. These features enhance agent efficiency and reduce the average handle time while keeping human oversight in control.
Agent Performance Monitoring
Sharpen features Performance Tiles that deliver real-time metrics on agent activity, workload, and customer sentiment. These insights support data-driven coaching, helping teams proactively improve their service delivery.
Visual Workflow Automation
Sharpen’s Logic and Action engine allows teams to build automated workflows from all communication channels. It integrates with CRMs, ticketing systems, and collaboration tools to drive consistent processes and reduce manual input.
Pros And Cons of Sharpen
Pros
Centralizes all customer interactions
Includes built-in QA scoring
Enables hands-on customization
Cons
Limited custom reporting
Shows occasional metrics inconsistencies
Sharpen Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Mid Market, 500+ employees
Less than a year
“A company full of go-to solutions”
Pros
The platform is very comprehensive and comes with so many different features.It is really hard to pick just one thing that stands out as the best. However I must mention that the Sharpen Care Team has been key to our growth. They are always there when we need them and if they do not have an immediate answer during a phone call they get back to me quickly.
Cons
Everything has been great so far. One downside which may be out of control from even their hand is the user error. But overall the system is easy to use but people with less computer experience might have a few more questions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Who are the typical users of Sharpen?
Sharpen software is ideal for a wide range of industries and sectors, including banking and finance, healthcare, retail and e-commerce, education, credit unions, and small and medium-sized businesses.
What other apps does Sharpen integrate with?
Sharpen offers integration with several third-party tools, including Slack, Mailchimp, SurveyMonkey, and more.
Does Sharpen have a mobile app?
Yes, the Workforce plan includes a mobile app for agents to manage schedules, shift trades, and request time-offs.
Does Sharpen offer an API?
Yes, Sharpen offers an API.
What language does Sharpen support?
Sharpen primarily supports the English language.
What types of pricing plans does Sharpen offer?
Sharpen offers four pricing plans that are based on a 3-year commitment. These pricing plans start at $0.05/minute for IVR/Self Service, $90/license for Core Agent, $105/license for Performance, and $135/license for Workforce. Get in touch with us for a customized Sharpen price estimate.Disclaimer: The pricing is subject to change.
What level of support does Sharpen offer?
Sharpen offers hands-on support, including training, implementation guidance, and ongoing CX strategy alignment. The vendor also provides support through email and phone.