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Overview
Simplii is a cloud-based call center and VoIP solution built to manage business calls, messaging, and agent workflows. While some users note reliability and support concerns, its CRM-integrated calling, detailed reporting, and SMS capabilities still make it practical for teams seeking centralized communication control.
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Starting Price
Custom
Simplii Specifications
- Cloud-Based Calling
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is Simplii?
Simplii is a cloud-based call center and Voice over Internet Protocol platform designed for small and mid-sized businesses. It centralizes voice calls, SMS messaging, and call analytics in one system. Features such as CRM-integrated click-to-call reduce manual dialing, automated activity logging improves record accuracy, and configurable call queues help teams manage inbound traffic more efficiently.
Simplii Pricing
The vendor offers multiple Simplii pricing plans with custom pricing to cater to different needs.
- Simple
- Fusion
- Fusion Plus
Disclaimer: The pricing is subject to change.
Simplii Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is Simplii For?
Simplii is ideal for a wide range of industries and sectors, including:
- Telecommunications
- Professional services
- Retail operations
- Healthcare services
- Financial services
- Real estate
- Logistics and distribution
Is Simplii Right For You?
Simplii may be a good fit for businesses that rely heavily on phone-based customer interactions and want those communications tied directly to CRM records. Its call reporting and queue controls help teams monitor service levels, while SMS support adds flexibility for outreach. However, organizations with high uptime demands should evaluate reported reliability concerns before committing.
Still doubtful if Simplii is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Simplii Features
VoIP Telephony
This feature delivers internet-based voice calling with call forwarding and softphone access across devices. It helps teams maintain consistent communication without physical phone systems, supporting remote and office-based agents while keeping call quality stable during daily operations.
Call Center Reporting
Reporting tools track call volume, wait times, and agent performance through configurable dashboards. Managers can identify service bottlenecks, adjust staffing decisions, and evaluate response efficiency using real-time and historical call data.
CRM Integrated Calling
CRM integrated calling links phone activity directly to customer records, displaying contact details during inbound calls. This reduces manual data entry, shortens response times, and gives agents immediate context for more informed conversations.
SMS And MMS Messaging
Business-number SMS and MMS messaging enables teams to send updates, confirmations, and multimedia messages. Centralized message management ensures conversations stay organized while expanding communication beyond voice calls.
Call Queue Management
Call queue management distributes incoming calls based on defined rules and agent availability. Supervisors can monitor queues live, intervene when needed, and maintain service consistency during peak call periods.
Pros And Cons of Simplii
Pros
CRM click-to-call efficiency
Detailed call center reporting
Onsite support options available
Cons
Reported reliability issues
Inconsistent support responsiveness
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Frequently Asked Questions
Does Simplii offer an API?
Yes. Simplii offers API-based functionality to support CRM integrations and call activity logging.
Does Simplii have a mobile app?
Yes. Simplii provides mobile softphone applications for both iOS and Android devices.
What language does Simplii support?
Simplii software is available in English.
What types of pricing plans does Simplii offer?
Simplii cost plans include Simple, Fusion, and Fusion Plus, all offered through custom pricing. Get in touch with us for personalized Simplii cost quote.
What level of support does Simplii offer?
Support is available through phone assistance, online resources, scheduled demos, and optional onsite training.
What other apps does Simplii integrate with?
Simplii integrates with several CRM platforms, including Salesforce, HubSpot, Zoho CRM, and Microsoft Dynamics.
Who are the typical users of Simplii?
Typical users come from telecommunications, professional services, retail, healthcare services, financial services, real estate, and logistics industries.