Simplii: Pricing, Free Demo & Features

Name: Simplii
Rating: 1 (1 reviews)

Last Updated Oct 12, 2026

Overview

Simplii is a cloud-based call center and VoIP solution built to manage business calls, messaging, and agent workflows. While some users note reliability and support concerns, its CRM-integrated calling, detailed reporting, and SMS capabilities still make it practical for teams seeking centralized communication control.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

Neutral

Negative

100%

Starting Price

Custom

Product Snapshot

Simplii Specifications

Cloud-Based Calling
Call Recording
Call Monitoring
Call Reporting and Analytics
CRM Integration
Call Routing
Call Transfer and Conferencing
Voicemail and Callback Management
Real-Time Dashboard
Interactive Voice Response (IVR)

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What Is Simplii?

Simplii is a cloud-based call center and Voice over Internet Protocol platform designed for small and mid-sized businesses. It centralizes voice calls, SMS messaging, and call analytics in one system. Features such as CRM-integrated click-to-call reduce manual dialing, automated activity logging improves record accuracy, and configurable call queues help teams manage inbound traffic more efficiently.

Simplii Pricing

The vendor offers multiple Simplii pricing plans with custom pricing to cater to different needs.

Simple
Fusion
Fusion Plus

Request a personalized Simplii pricing quote for your business today!

Disclaimer: The pricing is subject to change.

Simplii Integrations

The software supports integration with multiple systems and platforms, such as:

Watch the Simplii demo to learn more about its integration arrangements.

Who Is Simplii For?

Simplii is ideal for a wide range of industries and sectors, including:

Telecommunications
Professional services
Retail operations
Healthcare services
Financial services
Real estate
Logistics and distribution

Is Simplii Right For You?

Simplii may be a good fit for businesses that rely heavily on phone-based customer interactions and want those communications tied directly to CRM records. Its call reporting and queue controls help teams monitor service levels, while SMS support adds flexibility for outreach. However, organizations with high uptime demands should evaluate reported reliability concerns before committing.

Still doubtful if Simplii is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Simplii Features

VoIP Telephony

This feature delivers internet-based voice calling with call forwarding and softphone access across devices. It helps teams maintain consistent communication without physical phone systems, supporting remote and office-based agents while keeping call quality stable during daily operations.

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Call Center Reporting

Reporting tools track call volume, wait times, and agent performance through configurable dashboards. Managers can identify service bottlenecks, adjust staffing decisions, and evaluate response efficiency using real-time and historical call data.

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CRM Integrated Calling

CRM integrated calling links phone activity directly to customer records, displaying contact details during inbound calls. This reduces manual data entry, shortens response times, and gives agents immediate context for more informed conversations.

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SMS And MMS Messaging

Business-number SMS and MMS messaging enables teams to send updates, confirmations, and multimedia messages. Centralized message management ensures conversations stay organized while expanding communication beyond voice calls.

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Call Queue Management

Call queue management distributes incoming calls based on defined rules and agent availability. Supervisors can monitor queues live, intervene when needed, and maintain service consistency during peak call periods.

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Pros And Cons of Simplii

A quick look at Simplii's strengths and weaknesses to
help you decide if it's the right fit

Pros

CRM click-to-call efficiency
Detailed call center reporting
Onsite support options available

Cons

Reported reliability issues
Inconsistent support responsiveness

Simplii Reviews

Insights from real users on Simplii’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Share your experience

Barbara M.

Not Specified, 1-10 employees

More than a year

1.0

April 2024

“constant disconnects”

Pros

On the rare occasions it actually works, it logs calls into my CRM and having client photos pop up when they call is a nice touch that makes conversations feel more personal.

Cons

The problem is that it barely works at all. Support will spend an hour troubleshooting and then less than 24 hours later it stops connecting again while they insist the issue is not on their end. Their updates seem to be making everything much worse. I would definitely not recommend it.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of Simplii?

Typical users come from telecommunications, professional services, retail, healthcare services, financial services, real estate, and logistics industries.

What language does Simplii support?

Simplii software is available in English.

Does Simplii offer an API?

Yes. Simplii offers API-based functionality to support CRM integrations and call activity logging.

What level of support does Simplii offer?

Support is available through phone assistance, online resources, scheduled demos, and optional onsite training.

Does Simplii have a mobile app?

Yes. Simplii provides mobile softphone applications for both iOS and Android devices.

What other apps does Simplii integrate with?

Simplii integrates with several CRM platforms, including Salesforce, HubSpot, Zoho CRM, and Microsoft Dynamics.

What types of pricing plans does Simplii offer?

Simplii cost plans include Simple, Fusion, and Fusion Plus, all offered through custom pricing. Get in touch with us for personalized Simplii cost quote.