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Overview
SIPcity offers cloud-based VoIP phone systems that deliver clear calls and unified communications for businesses. It supports remote work with mobile access and AI tools. Although advanced routing options are limited, its inclusive features and local servers make it a strong choice for efficient calling.
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Starting Price
$5
/user/month (Flex plan)
SIPcity Specifications
Interactive Voice Response (IVR)
Call Recording
Call Routing
Cloud-Based Calling
What Is SIPcity?
SIPcity is a cloud-based Voice over Internet Protocol (VoIP) provider focused on Australian businesses, delivering phone systems with unlimited local and mobile calls. It offers unified communications through web and mobile apps for calling, messaging, and video. The platform provides call management tools that reduce expenses while maintaining high call quality via local servers. Businesses gain from reduced bills and flexible remote access. It addresses high telephony costs and unreliable connections with consistent performance. Companies benefit from easy contact integration and AI-assisted transcripts for better records.
SIPcity Pricing
The SIPcity cost follows flexible plans tailored to business needs and user count:
- Flex: $5/user/month
- Cloud: $19.99/user/month
- Connect Plus: $24.99/user/month
- Teams Connect: $24.99/user/month
Disclaimer: The pricing is subject to change.
SIPcity Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is SIPcity For?
SIPcity software is ideal for a wide range of industries and sectors, including:
- Retail
- Sales
- Finance
Is SIPcity Right For You?
Looking for reliable cloud VoIP with cost savings? SIPcity delivers clear calls and unified tools for distributed teams. It eliminates expensive bills and remote connectivity issues with local servers and mobile apps. Australian-based infrastructure ensures data locality without requiring specific statutory compliance. Local servers support secure access and growth for expanding operations.
Still not sure if SIPcity is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
SIPcity Features
The platform routes incoming calls through interactive voice menus for professional handling. Users can set up greetings and options to route callers efficiently, reduce wait times, and direct queries accurately. It maintains a polished image for businesses, works anytime to handle volume, and improves caller satisfaction and agent focus on key interactions.
It places callers in queues with music or messages when agents are busy, and the queue distributes calls fairly among available staff. Managers can easily monitor and adjust settings, preventing lost calls during peaks. It keeps customers engaged while waiting, supports better service levels, improves team workload balance, and enhances the customer experience.
The software records calls and generates AI-generated text transcripts. Users access recordings and transcripts for review. This supports training and quality checks, provides accurate records without manual notes, and enables staff to quickly search transcripts for details. It also stores files securely, supports compliance efforts, and informs decisions.
The platform redirects calls to alternate numbers based on rules. Users can configure options such as simultaneous ring or sequential ring. SIPcity features ensure reachability outside office hours and support remote and mobile workers. Settings can be easily adjusted via the dashboard, maintaining continuity, strengthening availability, and customer trust.
