Last Updated
Overview
TrioPBX’s business-hour call routing engine ensures customers reach the right agent quickly through skills-based routing and automated workflows. This approach route calls even outside business hours. Although initial configuration may require technical setup, its advanced IVR and voice mail management significantly boost call handling efficiency and overall agent performance.
Be the first one to leave a review!
No review found
Starting Price
Custom
TrioPBX Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is TrioPBX?
TrioPBX is a cloud-based Private Branch Exchange (PBX) and call center software designed to help businesses manage inbound and outbound communication with greater accuracy, visibility, and automation. It centralizes call management, improving agent handling efficiency by providing features such as queue management, call recording, and intelligent routing. The platform supports both small teams and enterprise contact centers, offering scalability, flexibility, and deep workflow customization. With built-in voice analytics and integration support, TrioPBX software enables organizations to streamline communication and enhance customer experience.
TrioPBX Pricing
The TrioPBX cost structure is based on a subscription model. Its price range varies based on the number of users. The pricing below applies to 1–5 users:
- Basic: $5/user/month
- Advanced: $8/user/month
- Premium: $12/user/month
- Enterprise: Custom pricing
Disclaimer: The pricing is subject to change.
TrioPBX Integrations
The software supports integration with multiple platforms, such as:
Who Is TrioPBX For?
TrioPBX is ideal for a range of industries, including:
- Call centers and support
- Sales and marketing
- Education
- Government and public sector
- Healthcare
Is TrioPBX Right For You?
Do you struggle to streamline communication while managing high call volumes? TrioPBX addresses this with advanced call routing, forwarding, reporting, and multi-channel flexibility, making it ideal for teams handling large volumes. Its automation features and CRM integrations optimize workflows and deliver long-term value. For businesses prioritizing call efficiency and customer experience, TrioPBX provides a reliable communication platform.
Still not sure about TrioPBX? Contact our support team at (661) 384-7070 for further guidance.
TrioPBX Features
Call Queuing
TrioPBX organizes incoming calls into prioritized queues based on agent availability, skills, or department rules. This ensures callers are properly distributed, reduces wait times, and improves handling efficiency. It keeps clients engaged while they wait with promotional messages or music.
IVR Solution
Its multi-level IVR allows businesses to create self-service menus that guide customers to the right departments without manual intervention. This scalable service reduces operational load, shortens resolution times, and delivers a more structured customer experience.
Business Hours Routing
This feature automatically redirects calls based on your operating hours, holidays, or team schedules. After-hours calls can be forwarded to voicemail, external agents, or automated messages, ensuring consistent customer communication without requiring manual toggling.
Voicemail Management
TrioPBX centralizes all voicemail messages, allowing agents to access, organize, and respond to them quickly. Users can set personalized greetings and notifications, ensuring no important message is missed, even during off-hours or periods of peak traffic.
Call Recording
TrioPBX features a call recording service to help teams track relevant call data to enhance customer experience. Managers can review recordings to evaluate agent performance, resolve disputes, or analyze patterns in customer feedback.
Pros And Cons of TrioPBX
Pros
Easy CRM and accounting software integrations empower teams to stay connected
IVR and routing features reduces administrative load
Offers 24/7 dedicated support to improve business productivity
Cons
Data export options feel overly restricted
Frequent releases may complicate update management
TrioPBX Reviews
No reviews yet!
Be the first to review this product
Frequently Asked Questions
What language does TrioPBX support?
It is primarily available in English.
Does TrioPBX have a mobile app?
Yes, TrioPBX offers a mobile app compatible with iOS and Android devices for remote call handling and real-time monitoring.
Does TrioPBX offer an API?
No, the vendor has not disclosed information regarding its API.
What other apps does TrioPBX integrate with?
It integrates with CRM tools, help desks, ERP systems, and accounting platforms such as HubSpot, Zoho, Salesforce, QuickBooks, and more.
What types of pricing plans does TrioPBX offer?
TrioPBX offers subscription plans starting at $5/user/month for Basic, $8/user/month for Advanced, $12/user/month for Premium, and custom pricing for the Enterprise plan. Request a personalized TrioPBX price quote for your business.
What level of support does TrioPBX offer?
It offers email and live chat support.
Who are the typical users of TrioPBX?
Its typical users are call centers, sales teams, customer service departments, and businesses needing structured call management.