TrioPBX

TrioPBX

Claimed

Claimed

Last Updated

Overview

TrioPBX’s business-hour call routing engine ensures customers reach the right agent quickly through skills-based routing and automated workflows. This approach route calls even outside business hours. Although initial configuration may require technical setup, its advanced IVR and voice mail management significantly boost call handling efficiency and overall agent performance.

Be the first one to leave a review!

No review found

vendorReviewSummaryStar icon
Starting Price
Custom

TrioPBX Specifications

  • Interactive Voice Response (IVR)
  • Call Recording
  • Call Monitoring
  • Call Reporting and Analytics

TrioPBX Features

Call Queuing

TrioPBX organizes incoming calls into prioritized queues based on agent availability, skills, or department rules. This ensures callers are properly distributed, reduces wait times, and improves handling efficiency. It keeps clients engaged while they wait with promotional messages or music.

See How It Works
IVR Solution

Its multi-level IVR allows businesses to create self-service menus that guide customers to the right departments without manual intervention. This scalable service reduces operational load, shortens resolution times, and delivers a more structured customer experience.

See How It Works
Business Hours Routing

This feature automatically redirects calls based on your operating hours, holidays, or team schedules. After-hours calls can be forwarded to voicemail, external agents, or automated messages, ensuring consistent customer communication without requiring manual toggling.

See How It Works
Voicemail Management

TrioPBX centralizes all voicemail messages, allowing agents to access, organize, and respond to them quickly. Users can set personalized greetings and notifications, ensuring no important message is missed, even during off-hours or periods of peak traffic.

See How It Works
Call Recording

TrioPBX features a call recording service to help teams track relevant call data to enhance customer experience. Managers can review recordings to evaluate agent performance, resolve disputes, or analyze patterns in customer feedback.

See How It Works

Pros And Cons of TrioPBX

Pros

  • Easy CRM and accounting software integrations empower teams to stay connected

  • IVR and routing features reduces administrative load

  • Offers 24/7 dedicated support to improve business productivity

Cons

  • Data export options feel overly restricted

  • Frequent releases may complicate update management

TrioPBX Reviews

no-reviews

No reviews yet!

Be the first to review this product

Frequently Asked Questions

What language does TrioPBX support?

It is primarily available in English.

Does TrioPBX have a mobile app?

Yes, TrioPBX offers a mobile app compatible with iOS and Android devices for remote call handling and real-time monitoring.

Does TrioPBX offer an API?

No, the vendor has not disclosed information regarding its API.

What other apps does TrioPBX integrate with?

It integrates with CRM tools, help desks, ERP systems, and accounting platforms such as HubSpot, Zoho, Salesforce, QuickBooks, and more.

What types of pricing plans does TrioPBX offer?

TrioPBX offers subscription plans starting at $5/user/month for Basic, $8/user/month for Advanced, $12/user/month for Premium, and custom pricing for the Enterprise plan. Request a personalized TrioPBX price quote for your business.

What level of support does TrioPBX offer?

It offers email and live chat support.

Who are the typical users of TrioPBX?

Its typical users are call centers, sales teams, customer service departments, and businesses needing structured call management.