Last Updated
Overview
UJET is a customer support solution that enhances communication through seamless voice and digital channels. While it requires some time to integrate fully into existing systems, the software’s focus on improving customer experiences makes it a strong option for businesses seeking efficient service solutions.
Overall Rating
Based on 16 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
UJET Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is UJET?
Overview
UJET is a cloud-based customer support solution designed for businesses seeking to elevate their customer experience. Catering primarily to contact centers and service teams, it offers a unified platform that streamlines communication across voice and digital channels. By addressing common challenges such as fragmented interactions and long response times, UJET helps organizations enhance efficiency and customer satisfaction.
UJET Pricing
UJET offers five packages:
- Basic
- Pro
- Enterprise
- Digital
- IVA
UJET Integrations
The software seamlessly integrates with various popular business applications, including:
- Google Cloud
- Microsoft Dynamics
- Oracle
- Zendesk
- Salesforce
- Zoho
- Servicenow
Who Is UJET For?
The software is designed for businesses of all sizes across various industries, such as:
- Consumer services
- IT
- Outsourcing/offshoring
- Supermarkets
- Retail
- Health & wellness
Is UJET Right For You?
As an industry leader, UJET stands out for its focus on delivering a more integrated and responsive support system. This enables teams to better serve their clients and adapt to evolving consumer needs. The software gives customers AI-powered customer experiences and offers security in line with the strictest industry standards. It also grows with your business needs.
Still not sure if UJET is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision.
UJET Features
Live Chat
This feature enables real-time communication between customers and support agents. This instant interaction helps resolve issues quickly, improving customer satisfaction. With proactive chat invitations, businesses can engage visitors, reducing drop-off rates and enhancing the overall user experience.
Voice IVR
UJET streamlines customer interactions by guiding them through menu options using natural language. This self-service capability reduces wait times and efficiently directs inquiries to the appropriate agents, leading to faster resolutions and improved operational efficiency.
Sentiment Detection
Sentiment detection analyzes customer emotions during interactions, providing insights into their feelings and satisfaction levels. By identifying positive or negative sentiments, support teams can tailor responses, accordingly, ensuring that concerns are addressed effectively.
Dynamic Routing
The software directs incoming inquiries to the most qualified agents based on skills and availability. It optimizes resource allocation, minimizes transfer rates, and ensures that customers receive timely assistance from the right personnel.
Specialized Virtual Agents
UJET’s specialized virtual agents offer automated support for common inquiries, providing instant assistance without human intervention. This helps reduce agent workload, enabling human agents to focus on complex issues, while also ensuring customers receive quick answers.
Pros And Cons of UJET
Pros
Regular updates
Easy to use and deploy
Customizable
Efficient customer service
Clear sound
Cons
Adapter feature can be inconsistent at times, according to software users
Limited flexibility
UJET Reviews
Total 16 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars94%
4
Stars6%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Transportation/Trucking/Railroad,, 500+ employees
More than a year
“Ujet is the top app for handling calls and chats.”
Pros
Ujet is, without a doubt, the best software for businesses. It offers top-notch service for chat and voice interactions, is incredibly user-friendly, adapts to any type of work, boosts productivity and shortens resolution times. At my workplace, it's been the go to program for over 10 years and we've never encountered any issues. I highly recommend it 100%! We absolutely love Ujet.
Cons
Like any platform, it has its advantages and disadvantages. What I do not like is that every time I log in, I have to enter my password and email. I would prefer it to be more personalized, automatic, or at least quicker.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Consumer Services,, 500+ employees
More than a year
“I highly recommend Ujet!”
Pros
I love how fast Ujet is. I use it every day and I really enjoy working with this platform.
Cons
The one thing I do not like about it is that it lacks noise suppression.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Outsourcing/Offshoring,, 101-500 employees
Less than a year
“it really improves our work environment.”
Pros
it makes it easy for us to interact with both our guests and hosts, helping them resolve any concerns they may have.
Cons
There is nothing I dislike about it so far, as it is very effective software to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does UJET offer an API?
Yes, UJET offers an API.
What language does UJET support?
UJET supports several languages including English, Italian, Japanese and Spanish.
What other apps does UJET integrate with?
UJET integrates with Zoho, Google Cloud and Oracle.
Does UJET support mobile devices?
UJET supports Android and iOS devices.
What type of pricing plans does UJET offer?
UJET software price depends on your business needs. Users can get pricing for a tailormade plan.
Who are the typical users of UJET?
The typical users of UJET are IT, consumer services and retail industries.
What level of support does UJET offer?
UJET offers email, phone support, and FAQs.