Last Updated
Overview
VoIPstudio is a voice-over-internet protocol (VoIP) phone service that provides crystal-clear communication. The system is an all-in-one solution that goes over the Internet to other soft lines and landlines and through chat and audio conferencing. While it lacks video conferencing features, VoIPstudio offers seamless integration with various CRM systems.
VoIPstudio Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
VoIPstudio Features
Web Portal
The VoIPstudio web portal enables remote management of the entire VoIP system from any location with internet access. It provides a user-friendly interface, facilitating easy control over various aspects of communication setup. Thus, the system eliminates the need for any specialized outside assistance.
Multipoint Registration
This feature allows simultaneous access to VoIPstudio from multiple devices, including a desk phone, softphone, or mobile app. It facilitates efficient communication without being restricted to a single device. Therefore, it ensures seamless connectivity across various platforms.
Virtual Switchboard
The system provides a professional interface for managing a company's phone system using an intuitive drag-and-drop feature. It simplifies call management with easy control over routing, transferring, and handling of calls. This tool creates a seamless experience for both internal teams and external callers.
Agent Coaching
It allows supervisors to join a live call discreetly and offer guidance or feedback to the agent using "whisper mode." This feature allows the agent to get real-time suggestions without a customer knowing the supervisor's presence. It also enhances training opportunities during active calls, improving agent performance and overall call quality while maintaining a seamless experience for the customer.
Real-time Dashboard
VoIPstudio allows users to configure and customize a dashboard as an analytics platform to monitor essential metrics in real-time. This dashboard supports selecting key performance indicators (KPIs) relevant to the business. It presents them in an easily accessible format for continuous tracking.
Pros And Cons of VoIPstudio
Pros
Easy-to-use drag-and-drop call center reception console
Virtual numbers available in over 75 countries
Inbound calls are free
Seamless CRM integration
Cons
Lacks video conferencing features
The user interface needs a refresh update against occasional glitchs, according to some users
VoIPstudio Reviews
Total 14 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars93%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars7%
Share your experience
Jeremiah
Product, 500+ employees
Less than a year
“Difficult to navigate, poor customer service”
Pros
What attracted me initially was the low price, but honestly, you get what you pay for, I find it a bit low in quality.
Cons
I find the back end extremely difficult to navigate. If you have any support users trying to use this, good luck, it's pretty awful.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Matthew Henry
Marketing, 1-10 employees
Less than 6 months
“Worth recommending”
Pros
Overall it's very good. I find it a great service and a functional platform.
Cons
I think the options for American numbers could be improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ernesto Fernando
IT, 1-10 employees
Less than a year
“Outstanding custody/benefit service”
Pros
I love the security and ease of communication. My number is from Portugal but I can easily make and receive calls to/from Portugal at a low cost.
Cons
So far I have no negative experiences to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Frequently Asked Questions
Does VoIPstudio offer an API?
Yes, VoIPstudio provides API access.
What language does VoIPstudio support?
VoIPstudio supports English, Spanish, Portuguese, German, and Polish.
What other apps does VoIPstudio integrate with?
VoIPstudio integrates with several applications, including HubSpot, Zoho, Salesforce, Microsoft Dynamics 365, Oracle Sales Cloud, Office 365, Google Suite, Zapier, and Webhooks. Watch the VoIPstudio demo to learn more about its integration options.
What types of pricing plans does VoIPstudio offer?
VoIPstudio pricing starts at $4.99/per user/month and ranges up to $16.99/per user/month. Users can also request a custom quote for a detailed VoIPstudio cost analysis.
Who are the typical users of VoIPstudio?
VoIPstudio is ideal for telemarketing, healthcare, food and beverages, and finance.
What level of support does VoIPstudio offer?
VoIPstudio offers support through phone, chat, email, FAQs/forums, tutorials, and a knowledge base.