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Voiptime Cloud

Voiptime Cloud

Voiptime Cloud

Voiptime Cloud provides cloud-based call center software, improving customer service and sales efficiency. While the setup may require beginners to understand the complex features, the overall benefits streamline operations, making it ideal for businesses looking to enhance communication workflows.

Voiptime Cloud Specifications

Interactive Voice Response (IVR)

Call Recording

Call Monitoring

Call Reporting and Analytics

View All Specifications

What Is Voiptime Cloud?

Overview

Voiptime Cloud is a cloud-based communication solution tailored for businesses seeking to enhance their customer engagement and sales processes. It is designed for contact centers and sales teams and streamlines communication while improving operational efficiency. The software addresses common challenges such as managing high call volumes, optimizing workflows, and maintaining customer satisfaction. It focuses on providing comprehensive analytics and a user-friendly interface.

Voiptime Cloud Pricing

Voiptime Cloud cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

Voiptime Cloud Integrations

The software seamlessly integrates with Zapier and Iframe. Watch a free Voiptime Cloud demo to learn more about its integrations.

Who Is Voiptime Cloud For?

The software is designed for businesses of all sizes across various industries and sectors, including:

  • Computer software
  • Financial services
  • Automotive
  • Photography
  • Public relations and communications
  • Marketing and advertising
  • Telecommunications

Is Voiptime Cloud Right For You?

Voiptime Cloud has positioned itself as a leader in the industry, helping organizations maximize productivity and drive growth in a competitive marketplace. The software is scalable, secure, and promises reliability. It is utilized by thousands of companies worldwide, including EVERAD, TOAST, and Dunapack packaging.

Is Voiptime Cloud right for you? Contact our customer support team at (661) 384-7070, and they will help you make the best decision. 

Voiptime Cloud Features

The software streamlines customer data management, enabling agents to track interactions and leads efficiently. This enhances relationship building and personalized service, leading to improved customer satisfaction.

how it worksSee How It Works

Voiptime Cloud enables customers to navigate options using voice or keypad inputs. This reduces wait times and directs inquiries efficiently, enhancing overall operational efficiency.

how it worksSee How It Works

This feature automates dialing and messaging, enabling businesses to reach a larger audience without requiring agent involvement. It boosts outreach effectiveness while allowing agents to concentrate on more complex interactions, increasing productivity.

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The webchat feature and AI chatbots facilitate real-time customer interaction on websites. This ensures instant support and information, improving user engagement and satisfaction while freeing up agents for more challenging inquiries.

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Voiptime Cloud monitors and analyzes call metrics to ensure optimal communication standards. Businesses can implement targeted training and improvements by identifying performance issues, enhancing service quality, and fostering better customer experiences.

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Pros and Cons of Voiptime Cloud

Pros

  • Offers a complete suite of tools
  • Can easily process big databases
  • Customizable
  • Offers affordable call rates for abroad

Cons

  • Pipeline reports not available
  • Only one SIP number per account allowed
  • For contact imports, only csv files accepted

Voiptime Cloud Reviews

Overall Rating

4.9

14 Review(s)

Rating Distribution

5

star

(13)

4

star

(1)

3

star

2

star

1

star

June 2021

The top choice for customer service software

Anastasia

Information Technology and Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

It's really easy to use! The simple interface doesn't require long training sessions. Plus the software is quick to implement, our migration from the previous system took less than two days. The two way CRM integration is also very useful for our customer service reps, as they can view the client's information during calls, which is such a time saver. Any changes they make automatically update the client's data in the CRM.

Cons

Up until now we haven't encountered any issues or cons during our experience with the software. Everything has been running smoothly and meeting our needs.

June 2021

Perfect software for sales teams

Anonymous

Computer Software

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Both the power and predictive dialers are incredibly helpful. Our agents can easily manage large databases without wasting time on manual dialing or unanswered calls. It's a huge time saver. Another plus is the campaign management feature, which lets us quickly create, launch and track every lead's status, keeping our workflow organized.

Cons

I don't have any cons to mention today. Honestly we're really happy with Voiptime so far. It's been working great for us and has really streamlined our processes.

April 2020

Highly recommend!!

Maryna

Marketing and Advertising

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

It meets all our needs for both inbound and outbound calls. The outbound campaigns are easy to set up in just 5 minutes. It also has voice broadcasting, which was essential for our business and it's very cost efficient.

Cons

We're completely satisfied with the software at this point, no cons have been noticed yet. Everything is working as expected and it's helping us stay organized and efficient.

View All 14 Reviews

Frequently Asked Questions

Yes, Voiptime Cloud offers an API.