Last Updated
Overview
Voiptime Cloud provides cloud-based call center software, improving customer service and sales efficiency. While the setup may require beginners to understand the complex features, the overall benefits streamline operations, making it ideal for businesses looking to enhance communication workflows.
Overall Rating
Based on 14 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Voiptime Cloud Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is Voiptime Cloud?
Overview
Voiptime Cloud is a cloud-based communication solution tailored for businesses seeking to enhance their customer engagement and sales processes. It is designed for contact centers and sales teams and streamlines communication while improving operational efficiency. The software addresses common challenges such as managing high call volumes, optimizing workflows, and maintaining customer satisfaction. It focuses on providing comprehensive analytics and a user-friendly interface.
Voiptime Cloud Pricing
Voiptime Cloud Integrations
Who Is Voiptime Cloud For?
The software is designed for businesses of all sizes across various industries and sectors, including:
- Computer software
- Financial services
- Automotive
- Photography
- Public relations and communications
- Marketing and advertising
- Telecommunications
Is Voiptime Cloud Right For You?
Voiptime Cloud has positioned itself as a leader in the industry, helping organizations maximize productivity and drive growth in a competitive marketplace. The software is scalable, secure, and promises reliability. It is utilized by thousands of companies worldwide, including EVERAD, TOAST, and Dunapack packaging.
Is Voiptime Cloud right for you? Contact our customer support team at (661) 384-7070, and they will help you make the best decision.
Voiptime Cloud Features
Call Center CRM
The software streamlines customer data management, enabling agents to track interactions and leads efficiently. This enhances relationship building and personalized service, leading to improved customer satisfaction.
Interactive Voice Response System (IVR)
Voiptime Cloud enables customers to navigate options using voice or keypad inputs. This reduces wait times and directs inquiries efficiently, enhancing overall operational efficiency.
Agentless Campaigns
This feature automates dialing and messaging, enabling businesses to reach a larger audience without requiring agent involvement. It boosts outreach effectiveness while allowing agents to concentrate on more complex interactions, increasing productivity.
Webchat & Chatbots
The webchat feature and AI chatbots facilitate real-time customer interaction on websites. This ensures instant support and information, improving user engagement and satisfaction while freeing up agents for more challenging inquiries.
Call Quality Management
Voiptime Cloud monitors and analyzes call metrics to ensure optimal communication standards. Businesses can implement targeted training and improvements by identifying performance issues, enhancing service quality, and fostering better customer experiences.
Pros And Cons of Voiptime Cloud
Pros
Offers a complete suite of tools
Can easily process big databases
Customizable
Offers affordable call rates for abroad
Cons
Pipeline reports not available
Only one SIP number per account allowed
For contact imports, only csv files accepted
Voiptime Cloud Reviews
Total 14 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars93%
4
Stars7%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 51-100 employees
Less than 6 months
“The top choice for customer service software”
Pros
It's really easy to use! The simple interface doesn't require long training sessions. Plus the software is quick to implement, our migration from the previous system took less than two days. The two way CRM integration is also very useful for our customer service reps, as they can view the client's information during calls, which is such a time saver. Any changes they make automatically update the client's data in the CRM.
Cons
Up until now we haven't encountered any issues or cons during our experience with the software. Everything has been running smoothly and meeting our needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 101-500 employees
More than a year
“Perfect software for sales teams”
Pros
Both the power and predictive dialers are incredibly helpful. Our agents can easily manage large databases without wasting time on manual dialing or unanswered calls. It's a huge time saver. Another plus is the campaign management feature, which lets us quickly create, launch and track every lead's status, keeping our workflow organized.
Cons
I don't have any cons to mention today. Honestly we're really happy with Voiptime so far. It's been working great for us and has really streamlined our processes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, N/A employees
Less than 6 months
“Highly recommend!!”
Pros
It meets all our needs for both inbound and outbound calls. The outbound campaigns are easy to set up in just 5 minutes. It also has voice broadcasting, which was essential for our business and it's very cost efficient.
Cons
We're completely satisfied with the software at this point, no cons have been noticed yet. Everything is working as expected and it's helping us stay organized and efficient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Voiptime Cloud offer an API?
Yes, Voiptime Cloud offers an API.
What language does Voiptime Cloud support?
Voiptime Cloud supports English, Russian, Polish and Ukrainian languages.
What other apps does Voiptime Cloud integrate with?
Voiptime Cloud Schedule a free demo to learn about its integrations.
Does Voiptime Cloud support mobile devices?
The vendor site does not indicate that mobile devices are supported.
What type of pricing plans does Voiptime Cloud offer?
Voiptime Cloud price depends on your business needs. Users can get pricing for a tailor-made plan.
Who are the typical users of Voiptime Cloud?
The typical users of Voiptime Cloud are telecommunications, marketing, and financial services.
What level of support does Voiptime Cloud offer?
Voiptime Cloud offers email, chat, phone support, Knowledge Base, and FAQs.