Last Updated
Overview
Voiso comes as an AI-focused contact center solution. It helps drive business growth and streamlines management for efficient operations and customer satisfaction. While it may lack certain advanced features for large call centers, it effectively delivers essential functionalities to boost productivity. Moreover, Voiso has tools for automation and chatbots.
Overall Rating
Based on 17 users reviews
4.8
Rating Distribution
Positive
94%
Neutral
6%
Negative
0%
Starting Price
Custom
Voiso Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is Voiso?
Overview
Voiso software is a premier cloud-based contact center software that enhances operations and boosts efficiency. It improves basic calling by enabling businesses to engage with customers via messenger apps, web chat, and more. Its AI tools integrate seamlessly with different lines of channels. Tens of thousands of interactions pass through Voiso daily, improving customer experiences and driving business growth.
Voiso Pricing
- Start-up: $49/per active user/month
- Pro: $79/per active user/month
- Pro +: $129/per active user/month
- Custom: Request a quote
Users can request a detailed Voiso price analysis to pick a plan that aligns well with their business settings.
Disclaimer: The pricing is subject to change.
Voiso Integrations
Voiso integrates with various third-party applications, including:
- Salesforce
- Zoho
- HubSpot
- Zendesk
- Zapier
- Pipedrive
- Bitrix24
Who Is Voiso For?
Voiso benefits sales, support, and remote teams in some industries, including:
- Business process outsourcing
- Education
- Telemarketing
- Transportation
- Healthcare
- Retail
- E-commerce
Is Voiso Right For You?
Voiso software provides dependable and exceptional call-quality services via a globally recognized network of data centers and NOCs. It offers extensive coverage, over 200,000 DID numbers, local caller IDs, and end-to-end encryption. Moreover, it adheres to GDPR compliance and has numerous security certifications, such as PCI DSS, ISO 27001, and ISO 9008. For its AI-enabled tools and omnichannel platform, several organizations, like Infomedia, Airpaz, and BookingAgora, trust Voiso for daily operations.
Are you still unsure about Voiso? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.
Voiso Features
Omnichannel
This feature optimizes customer satisfaction across multiple platforms. It boosts agent efficiency, enables seamless communication, and facilitates smooth handovers. It also synchronizes with CRM systems and supports a real-time dashboard to provide quick response templates and manage workloads.
Flow Builder
The software automates call flows through an intuitive drag-and-drop interface to enrich customer experiences. It enables intelligent routing, self-service IVR menus, and real-time CRM synchronization. Users also get customized caller journeys and integrations across different communication channels.
AI Speech Analytics
It transforms calls into actionable insights. The feature provides swift transcriptions, customizable keyword tracking, and automatic topic identification. The system enhances agent performance and customer understanding with advanced AI-enabled non-compliance flagging and sentiment measurement.
AI Predictive Dialer
Voiso also improves outbound calling efficiency by analyzing data for optimal performance. It automates campaigns, syncs with CRM contacts, and reduces abandoned calls. The software also assists in utilizing adaptive caller ID and integrating AI voicemail detection for improved results.
Real-Time Dashboards
Real-time dashboards provide complete visibility over interactions. The feature supports customizable KPI widgets, AI-driven insights, quick reporting, and responsive designs for display on any device. Voiso prompts better workflow management and response to critical metrics.
Pros And Cons of Voiso
Pros
Provides valuable data to improve sales and training calls
Easy for agents to use, with a straightforward setup process
High-quality voice calls
Continuous improvements and new features keep the platform up-to-date
Cons
Limited customization for advanced features
The calling app has limited functions and supports only one line
Voiso Reviews
Total 17 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars88%
4
Stars6%
3
Stars6%
2
Stars0%
1
Stars0%
Share your experience
Outsourcing/Offshoring, 101-500 employees
More than a year
“It has everything we need”
Pros
We needed a tool that could help us manage the entire scope of our contact center, be quick to implement and easy for all of our agents to use. Voiso ticked all those boxes and has continued to impress us with its features and regular updates. The support we receive is also fast and attentive.
Cons
Nothing really stands out as a negative. I wasn't involved in the procurement process, but from what I understand it isn't the cheapest option out there. It's more middle of the road in terms of pricing, but users get a lot of value for the cost.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 11-50 employees
Less than a year
“It transformed the way we work”
Pros
We've been using Voiso for six months now and I'm really impressed. It's made a noticeable difference in our workflow. The call analytics are fantastic, giving us the data we need to improve our sales and training calls. The Hubspot integration saves us a lot of time by syncing everything automatically. Additionally their customer support team is always available and incredibly helpful with any questions we have.
Cons
While Voiso offers great flexibility, there are some advanced call center functionalities that might have limited customization options. It's important to thoroughly explore feature requirements during the evaluation process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 51-100 employees
Free Trial
“easy and reliable calling software”
Pros
Voiso is easy to set up, especially with Salesforce thanks to the pre built integration. The voice quality is excellent. Dashboards are simple to create and manage, making them extremely helpful for call center admins.
Cons
Voiso provides solid basic functionality, but it may lack some of the advanced features that you might need if you're managing a large call center.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Frequently Asked Questions
Does Voiso offer an API?
Yes, Voiso provides API access.
What language does Voiso support?
Voiso supports the English language only.
What other apps does Voiso integrate with?
Voiso integrates with several applications, including Salesforce, Zoho, HubSpot, Zendesk, Zapier, Pipedrive, and Bitrix24.
What types of pricing plans does Voiso offer?
Voiso pricing varies by subscription model, ranging from $49 to $129 per active user/month. It also offers a completely customizable pricing plan for enterprises. Users can request a custom quote for Voiso software cost.
Who are the typical users of Voiso?
Voiso benefits industries such as business process outsourcing (BPOs), travel and hospitality, IT, education, telemarketing, transportation, healthcare, insurance, retail, e-commerce, non-profits, loans, and financial services.
What level of support does Voiso offer?
Voiso provides various support options, including phone, email, chat, FAQs, and a knowledge base.