Overview
Voiso comes as an AI-focused contact center solution. It helps drive business growth and streamlines management for efficient operations and customer satisfaction. While it may lack certain advanced features for large call centers, it effectively delivers essential functionalities to boost productivity. Moreover, Voiso has tools for automation and chatbots.
Overall Rating
Based on 17 users reviews
4.8
Rating Distribution
Positive
94%
Neutral
6%
Negative
0%
Starting Price
Custom
Voiso Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is Voiso?
Overview
Voiso software is a premier cloud-based contact center software that enhances operations and boosts efficiency. It improves basic calling by enabling businesses to engage with customers via messenger apps, web chat, and more. Its AI tools integrate seamlessly with different lines of channels. Tens of thousands of interactions pass through Voiso daily, improving customer experiences and driving business growth.
Voiso Pricing
- Start-up: $49/per active user/month
- Pro: $79/per active user/month
- Pro +: $129/per active user/month
- Custom: Request a quote
Users can request a detailed Voiso price analysis to pick a plan that aligns well with their business settings.
Disclaimer: The pricing is subject to change.
Voiso Integrations
Voiso integrates with various third-party applications, including:
- Salesforce
- Zoho
- HubSpot
- Zendesk
- Zapier
- Pipedrive
- Bitrix24
Who Is Voiso For?
Voiso benefits sales, support, and remote teams in some industries, including:
- Business process outsourcing
- Education
- Telemarketing
- Transportation
- Healthcare
- Retail
- E-commerce
Is Voiso Right For You?
Voiso software provides dependable and exceptional call-quality services via a globally recognized network of data centers and NOCs. It offers extensive coverage, over 200,000 DID numbers, local caller IDs, and end-to-end encryption. Moreover, it adheres to GDPR compliance and has numerous security certifications, such as PCI DSS, ISO 27001, and ISO 9008. For its AI-enabled tools and omnichannel platform, several organizations, like Infomedia, Airpaz, and BookingAgora, trust Voiso for daily operations.
Are you still unsure about Voiso? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.
Voiso Features
This feature optimizes customer satisfaction across multiple platforms. It boosts agent efficiency, enables seamless communication, and facilitates smooth handovers. It also synchronizes with CRM systems and supports a real-time dashboard to provide quick response templates and manage workloads.
The software automates call flows through an intuitive drag-and-drop interface to enrich customer experiences. It enables intelligent routing, self-service IVR menus, and real-time CRM synchronization. Users also get customized caller journeys and integrations across different communication channels.
It transforms calls into actionable insights. The feature provides swift transcriptions, customizable keyword tracking, and automatic topic identification. The system enhances agent performance and customer understanding with advanced AI-enabled non-compliance flagging and sentiment measurement.
Voiso also improves outbound calling efficiency by analyzing data for optimal performance. It automates campaigns, syncs with CRM contacts, and reduces abandoned calls. The software also assists in utilizing adaptive caller ID and integrating AI voicemail detection for improved results.
Real-time dashboards provide complete visibility over interactions. The feature supports customizable KPI widgets, AI-driven insights, quick reporting, and responsive designs for display on any device. Voiso prompts better workflow management and response to critical metrics.