Voximplant Kit

Voximplant Kit

Last Updated

Overview

Voximplant Kit is a no-code omnichannel CCaaS platform for building advanced communication solutions quickly. While its AI bots can be glitchy and require detailed configuration to perform well, it benefits native CPaaS cost efficiencies and delivers flexible, scalable contact center capabilities.

Voximplant Kit Specifications

  • Interactive Voice Response (IVR)
  • Call Recording
  • Call Monitoring
  • Call Reporting and Analytics

Voximplant Kit Features

No-Code CX Canvas Visual Builder

Voximplant Kit features a drag-and-drop scenario editor that allows non-technical users to quickly create and modify complex inbound and outbound calling and messaging workflows, enabling rapid deployment in minutes.

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Omnichannel Unified Agent Workspace

Agents manage all customer interactions—including Voice, SMS, WhatsApp, Facebook Messenger, and Webchat—from a single, unified interface. This eliminates screen switching and ensures agents have complete interaction history and context.

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Conversational IVR And Voice Agents

Voximplant Kit utilizes AI-powered voice assistants and conversational interactive voice response (IVR) technology. This automates inbound calls, resolves routine customer inquiries, and provides sophisticated routing and speech synthesis options.

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Outbound Automated Campaigns

The system includes a wizard for setting up and managing outbound automated campaigns, such as promotional calls, reminders, lead processing, and customer feedback collection, improving agent efficiency and conversion rates.

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Pros And Cons of Voximplant Kit

Pros

  • No-code visual builder simplifies scenario creation

  • Easy to use interface and is intuitive and user-friendly

  • Rapid deployment gets contact center running in minutes

Cons

  • Audio quality issues reported, sometimes regardless of connection

  • Bot functionality can be glitchy without detailed setup

Voximplant Kit Reviews

Total 2 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

0%

3

Stars

50%

2

Stars

0%

1

Stars

0%

Share your experience

ZT
Zoila T.

Financial Services, 51-100 employees

Less than a year

3.0

“Practical for live support”

Pros

It's practical when I need to assist customers right away while explaining how my system works.

Cons

Sometimes the customer's audio can't be heard clearly.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

3

Functionality

5

OA
Oscar A.

Information Technology and Services, 11-50 employees

Less than 6 months

5.0

“Excellent voice quality”

Pros

The Latin American Spanish voice quality is excellent.

Cons

They don't offer emergency support services.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

Frequently Asked Questions

Does Voximplant Kit have a mobile app?

Voximplant Kit software does not offer a standalone mobile app.

Does Voximplant Kit offer an API?

Voximplant Kit offers an API.

Who are the typical users of Voximplant Kit?

Voximplant Kit is ideal for e-commerce, fintech, HR, logistics, and contact centers.

What language does Voximplant Kit support?

Voxiplant Kit is available in English, Spanish and Portuegese.

What types of pricing plans does Voximplant Kit offer?

Voximplant Kit pricing is customized based on business needs and requirements. You can request a personalized Voximplant Kit cost quote for your business today.

What other apps does Voximplant Kit integrate with?

Voximplant Kit integrates with Zendesk, Bitrix24, Kommo, and HubSpot.

What level of support does Voximplant Kit offer?

Voximplant offers support through phone, live chat, email, FAQs, and a knowledge base.