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Overview
Voys offers cloud-based business telephony that enables seamless Voice over Internet Protocol (VoIP) calling, call management, and remote communication. While some users may find the initial configuration complex, its flexible call routing and reliable call quality make it a strong choice for businesses seeking scalable and efficient communication solutions.
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Starting Price
Custom
Voys Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting and Analytics
- CRM Integration
What Is Voys?
Voys is a versatile cloud-based phone system that frees businesses from traditional fixed lines. Its ‘Freedom’ PBX allows users to effortlessly self-manage dial plans, extensions, and availability. The mobile app and webphone support seamless remote work, allowing teams to answer business calls on any device. This flexibility enhances professional accessibility, improves team collaboration, and supports scalability for growing enterprises that need reliable and adaptable communication solutions.
Voys Pricing
Voys offers the following plans:
- Base: Starting at €16.95
- Professional: Custom pricing
Disclaimer: The pricing is subject to change.
Voys Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- HubSpot CRM software
- Teamleader
- Zendesk
- DATEV
Who Is Voys For?
Voys is ideal for a wide range of industries, business types, and organizations, including:
- E-commerce retailers
- Healthcare providers
- Legal services
- Real estate agencies
- Financial consultants
- Marketing agencies
- Remote startups
Is Voys Right For You?
Voys is the ideal scalable solution for modern SMEs and hybrid teams, offering a contract-free, cloud-based platform that grows with your business. Recognized as a Deloitte Fast 50 and FD Gazelle winner, it delivers enterprise-grade security and GDPR compliance. Trusted by over 18,000 businesses, Voys empowers distributed teams with its self-managed Freedom PBX and seamless CRM integrations.
Still unsure about Voys? Connect with our customer support staff at (661) 384-7070 for further guidance.
Voys Features
Flexible Call Forwarding
Voys allows users to redirect inbound calls to one or multiple mobile phones, VoIP devices, or apps seamlessly. The platform provides the ability to toggle availability within seconds, ensuring that important calls are never missed and enabling teams to stay reachable and maintain smooth communication across all channels.
Call Queuing
The software offers a call queuing system that manages incoming calls when lines are busy. Callers are informed of their position in the queue and can wait for the next available colleague. This ensures better customer experience and prevents lost calls while helping businesses manage high-volume call periods efficiently.
Filters
Voys enables advanced call filtering to handle specific caller types effectively. Anonymous callers can be routed to a message explaining they will not be answered, while calls from certain regions, such as France, can be directed to staff fluent in the language. This ensures efficient routing and a more personalized customer interaction.
Call Recording
The platform supports recording of calls for training, compliance, or record-keeping purposes. Users can easily enable the call recording option and download audio files at any time. This feature allows businesses to maintain accurate records of conversations and improve team performance through review and analysis.
Statistics
Voys provides a comprehensive call statistics dashboard, giving insight into team availability and call handling patterns. The software helps businesses optimize operations by tracking call volume, response times, and other metrics, enabling data-driven decisions to improve workflow, efficiency, and overall customer service quality.
Pros And Cons of Voys
Pros
Scalable, cloud telephony grows with business needs
Optimizes availability with smart routing and features
Integrates with over 100 external systems
Cons
Issue resolution may take longer in some cases
Occasional performance issues reported by some users
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Frequently Asked Questions
Who are the typical users of Voys?
Voys features are used by e-commerce retailers, healthcare providers, legal services, real estate agencies, financial consultants, marketing agencies, and remote startups.
What language does Voys support?
Voys software supports English, French, Dutch, German, Spanish, and Portuguese.
What level of support does Voys offer?
Voys offers support via phone and email.
Does Voys have a mobile app?
Yes, Voys offers a dedicated mobile app for both iOS and Android.
What types of pricing plans does Voys offer?
Voys price starts at €16.95 for the Base plan, while the Professional plan is available at custom pricing. Get a detailed Voys cost breakdown to make an informed decision.
What other apps does Voys integrate with?
Voys supports integration with multiple systems and platforms, including HubSpot CRM software, Salesforce, Zendesk, Teamleader, and DATEV.
Does Voys offer an API?
Yes, Voys offers an API.