Voys
Last Updated
Overview
Voys offers cloud-based business telephony that enables seamless Voice over Internet Protocol (VoIP) calling, call management, and remote communication. While some users may find the initial configuration complex, its flexible call routing and reliable call quality make it a strong choice for businesses seeking scalable and efficient communication solutions.
Voys Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting and Analytics
- CRM Integration
Voys Features
Flexible Call Forwarding
Voys allows users to redirect inbound calls to one or multiple mobile phones, VoIP devices, or apps seamlessly. The platform provides the ability to toggle availability within seconds, ensuring that important calls are never missed and enabling teams to stay reachable and maintain smooth communication across all channels.
Call Queuing
The software offers a call queuing system that manages incoming calls when lines are busy. Callers are informed of their position in the queue and can wait for the next available colleague. This ensures better customer experience and prevents lost calls while helping businesses manage high-volume call periods efficiently.
Filters
Voys enables advanced call filtering to handle specific caller types effectively. Anonymous callers can be routed to a message explaining they will not be answered, while calls from certain regions, such as France, can be directed to staff fluent in the language. This ensures efficient routing and a more personalized customer interaction.
Call Recording
The platform supports recording of calls for training, compliance, or record-keeping purposes. Users can easily enable the call recording option and download audio files at any time. This feature allows businesses to maintain accurate records of conversations and improve team performance through review and analysis.
Statistics
Voys provides a comprehensive call statistics dashboard, giving insight into team availability and call handling patterns. The software helps businesses optimize operations by tracking call volume, response times, and other metrics, enabling data-driven decisions to improve workflow, efficiency, and overall customer service quality.
Pros And Cons of Voys
Pros
Scalable, cloud telephony grows with business needs
Optimizes availability with smart routing and features
Integrates with over 100 external systems
Cons
Issue resolution may take longer in some cases
Occasional performance issues reported by some users
Voys Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
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3
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2
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1
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Share your experience
Mid Market, 51-100 employees
“PCI audit time saver”
Pros
Reflectiz has become a key part of our ecommerce security and monitoring setup. We rely on it to track the scripts running across our site, see what data is being collected and identify where that information is being shared with second-, third- and even fourth-party services. It also gives us the documented proof we need for PCI compliance. One of the biggest advantages has been how much effort it has taken out of PCI audits. Tasks that used to drag on for weeks are now handled much more efficiently by providing auditors with a folder of weekly reports, supporting details and documented justification for each script. It has also helped us establish an ongoing review process instead of treating compliance like a once-a-year task. More than once, its scans have flagged issues we probably would not have caught otherwise. Elinor and Luke have been wonderful to work with too: responsive, helpful and a big part of why the overall experience with Reflectiz has been so positive. All in all, it is an excellent tool for improving visibility, supporting PCI compliance, cutting down audit prep time and strengthening continuous website security monitoring.
Cons
Getting fully up to speed does take time. There is a fairly steep learning curve and plenty of rabbit holes to explore so it is worth setting aside dedicated time to really understand how to get the most value out of it.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Frequently Asked Questions
What other apps does Voys integrate with?
Voys supports integration with multiple systems and platforms, including HubSpot CRM software, Salesforce, Zendesk, Teamleader, and DATEV.
What types of pricing plans does Voys offer?
Voys price starts at €16.95 for the Base plan, while the Professional plan is available at custom pricing. Get a detailed Voys cost breakdown to make an informed decision.
Who are the typical users of Voys?
Voys features are used by e-commerce retailers, healthcare providers, legal services, real estate agencies, financial consultants, marketing agencies, and remote startups.
What language does Voys support?
Voys software supports English, French, Dutch, German, Spanish, and Portuguese.
Does Voys offer an API?
Yes, Voys offers an API.
What level of support does Voys offer?
Voys offers support via phone and email.
Does Voys have a mobile app?
Yes, Voys offers a dedicated mobile app for both iOS and Android.