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Overview
XSELL provides AI-powered agent coaching that enhances contact center performance by identifying successful strategies from top performers and delivering them in real-time across voice, chat, and digital interactions. While it may lack consistent support, the platform serves Fortune 50 healthcare clients and integrates with major telephony systems without technology replacements.
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Starting Price
Custom
XSELL Specifications
Call Recording
Call Reporting And Analytics
CRM Integration
Omnichannel Support
What Is XSELL Software?
XSELL software is an AI-powered conversational intelligence platform designed to optimize contact center agent performance through real-time coaching during customer interactions. The software addresses the challenge of replicating top-performing agent behaviors across entire contact center teams.
XSELL analyzes archived customer conversations to identify successful communication patterns, strategies, and language used by high-performing agents, then transforms these insights into an eXpert Language Model customized for each organization. The platform operates as a layer over existing contact center technology, supporting voice, chat, SMS, and digital communication channels without requiring system replacements.
XSELL Pricing
Disclaimer: The pricing is subject to change.
XSELL Integrations
The software supports integration with multiple telephony systems and platforms, such as:
Who Is XSELL For?
XSELL is ideal for a wide range of industries and sectors, including:
- Medicare advantage organizations
- Healthcare plans
- Insurance brokers
- Senior medical services
- Health risk assessment providers
- Contact centers
- Customer service operations
Is XSELL Right For You?
If you need contact center optimization that scales top-performer strategies across your agent workforce without replacing existing technology, XSELL provides enterprise-ready solutions with demonstrated results. The vendor reports average handle-time reductions of 5-15%.
With HITRUST i1 certification, ensuring data protection standards, and a tech-agnostic architecture enabling 90-day implementations, the platform accommodates organizations operating at scale. The platform is trusted by well-known companies like WellBe Senior Medical, Elevance Health, HCSC, and CPF Living Communities.
Still doubtful if XSELL is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
XSELL Features
XSELL offers Agentic Voice, a fully autonomous AI solution purpose-built for healthcare dialogue management that automates patient engagement calls with human-like conversations. The platform handles health risk assessments, appointment scheduling, patient outreach, and follow-ups through natural, low-latency interactions that feel authentic. The solution operates 24/7 without operational constraints, reduces administrative burden on providers.
The platform delivers contextualized coaching during live interactions through XSELL's eXpert Language Model (XLM), which analyzes archived conversations to identify top-performer strategies and scales them across teams. Agents receive real-time recommendations, objection handling guidance, compliance prompts, and customer intent recognition at critical moments during voice, chat, and digital interactions.
It provides management tools, including agent performance dashboards that track KPIs like conversion rates, handle time, first-call resolution, and customer satisfaction scores across all interactions. Supervisors create tailored coaching plans based on specific business goals and performance metrics, targeting skill gaps and missed opportunities identified through behavioral analysis.
XSELL's proprietary eXpert Language Model analyzes tens of thousands of customer interactions to identify differentiating behaviors, language patterns, and strategic sequences used by top performers. Unlike domain-specific large language models, the XLM focuses on complex strategy modeling aligned with each organization's defined business objectives. These XSELL features create dialogue maps with multiple conversational paths, capturing repeatable success patterns and delivering them as real-time guidance.
