Last Updated
Overview
Ecotrak is a leading facility and asset lifecycle management software, offering a user-friendly platform that helps businesses optimize operations and reduce costs with real-time data. While some service providers may face usability challenges, it remains effective for companies of all sizes.
Overall Rating
Based on 8 users reviews
3.8
Rating Distribution
Positive
63%
Neutral
25%
Negative
13%
Starting Price
Custom
Ecotrak Specifications
- Work Order Management
- Maintenance Logs
- Purchasing
- Incident Management
What Is Ecotrak?
Ecotrak software is a comprehensive facilities management SaaS platform, transforming the industry by adopting an asset-first methodology, mobile-first technology, and a data-driven approach. Established in 2018 in Irvine, California, Ecotrak's mission centers on empowering businesses with actionable insights, enabling smarter decisions. The cloud-based platform enhances operational efficiency, reduces repair and maintenance costs, and supports scalable growth. Designed for multi-site organizations, it simplifies facilities, asset, and project management, ultimately optimizing business operations.
Ecotrak Pricing
Ecotrak Integrations
The vendor offers third-party integrations with applications like Restaurant365 and Coupa.
Who Is Ecotrak For?
Ecotrak software is used in the following industries and sectors:
- Restaurants
- Convenience Stores
- Home Repair
- Grocery stores
- Retail
- Car Wash
- Automotive repair
- Healthcare
Is Ecotrak Right For You?
Evaluating whether Ecotrak is the right solution for your business will depend on its size and requirements. Ecotrak is a powerful facility and asset management solution that helps businesses optimize operations, reduce costs, and make informed decisions with real-time, actionable data. Suitable for organizations of all sizes, from franchises to large corporations, the software streamlines asset tracking and facility management through an efficient online platform.
Still unsure if Ecotrak is the right choice for your organization? Reach out to our customer support team at (661) 384-7070 to help you make a wise decision for your organization.
Ecotrak Features
Asset and Equipment Management
Ecotrak helps centralize asset data, including service history, expenses, and warranties, across multiple locations to track and manage critical equipment, ensuring efficient operations and quick access to important information.
Work Order Management
The solution allows users to create, assign, and monitor work orders, ensuring tasks are completed promptly. It streamlines work orders and invoice approvals to stay on schedule and within budget, optimizing operational efficiency and minimizing delays.
Vendor Management
Ecotrak software efficiently manages service providers and vendors directly through the CMMS, enabling better control over supplier relationships, service agreements, and vendor performance to ensure timely and cost-effective service delivery.
Project Management
The project management feature helps plan and execute real estate and construction projects precisely, ensuring meeting deadlines and budgets. Users can track progress and manage resources effectively to ensure timely completion of projects.
Reporting And Analytics
The software leverages business intelligence reporting to track and analyze facilities spend, equipment usage, and other key metrics, turning data into actionable insights for informed decision-making and improved operational strategies.
Pros And Cons of Ecotrak
Pros
Enables facility management on the go
Simplifies scheduling for repairs and preventive maintenance
Supports vendor onboarding and tracking
Easy to navigate
Cons
Requires effort to set up properly for full functionality
Vendor adoption challenges
Ecotrak Reviews
Total 8 reviews
3.8
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars13%
3
Stars13%
2
Stars13%
1
Stars13%
Share your experience
Business Supplies and Equipment, 11-50 employees
More than a year
“Not quite as advertised”
Pros
If it actually did what it was supposed to, it would be awesome. However I totally get why tracking warranty info and keeping up with maintenance is a great idea.
Cons
The biggest issue with Ecotrak is that the warranty tracking is way too limited to be useful. Each vendor can only enter one warranty term, but most vendors have different terms for different products. So, we are adding warranty info because our customer asked us to, but it is basically pointless. If we could enter the correct warranty for each item that had sold would be great but we cannot. Another problem that the promised labor savings are not real. Instead of making things easier, a lot of the work has just been left for vendors and operations teams. Now, instead of running the business, people are stuck at their desks entering data into Ecotrak. Vendors have to put in even more work just to keep it running. We have to train our teams on it and every Ecotrak invoice needs special handling. Thankfully, most of our customers do not use this software, but for the ones that do, it is a hassle. It even slows down our own efforts to automate our processes. And now, on top of all this, they wants to charge us $1 per invoice for the privilege of using it? Like seriously?
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
4
Functionality
4
Food & Beverages, 500+ employees
Less than a year
“Helps me keep a record of everything”
Pros
Love that it keeps a record of everything related to an asset. As I can always go back and check what services have been done.
Cons
I wish it connected with our accounting system so tracking invoice payments was easier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Construction, 1-10 employees
Less than a year
“Not easy to use at all”
Pros
Not a fan of this software as it feels like they overcomplicated things. As a vendor, I don't have time to mess around with extra steps and questions. Plus submitting proposals and invoices should be simple, but it is not. They should simplify it for people like me.
Cons
There are way too many steps just to create a simple proposal or email. Also the app is glitchy, uploading pictures takes forever and they ask too many questions. Why cannot they just let me upload photos without all the extra steps?
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Frequently Asked Questions
What pricing plans does Ecotrak offer?
The Ecotrak pricing model is tailored to accommodate each business's unique requirements and scale. Please click Get pricing for a customized cost structure.
Who is Ecotrak typically used by?
Ecotrak software is utilized across various facilities and sectors, including restaurants, convenience stores, home repair, grocery stores, retail, car wash, automotive repair, and healthcare.
What languages does Ecotrak support?
Ecotrak supports English and Spanish.
Does Ecotrak support mobile devices?
Yes, Ecotrak offers a compatible mobile app for iOS and Android devices.
Does Ecotrak have an API?
Yes, EcoTrak offers an API.
What other apps does Ecotrak integrate with?
The vendor provides integrations with third-party applications such as Restaurant365 and Coupa, though a detailed list of integrations is not provided. Users can also watch an Ecotrak demo to learn more.
What level of support does the Ecotrak offer?
Ecotrak provides support through chat, phone, 24/7 live representatives, email/help desk, FAQs/forums, and a knowledge base.