SmartRent
Last Updated
Overview
SmartRent helps connect smart locks, thermostats, and sensors into one platform that enables multifamily owners to handle device access and resident communications. While it lacks a standalone scheduling suite, its centralized dashboard makes day-to-day operations easier to manage. Overall, it suits rental portfolios that manage smart devices across multiple properties.
SmartRent Specifications
- Maintenance requests
- Facility management
- Inspection management
- Reporting and analytics
What Is SmartRent?
SmartRent is a smart home and building automation platform designed for multifamily rental communities, single-family rental portfolios, student housing, and homebuilders. It brings maintenance tasks, work orders, service requests, asset tracking, project management, and communications into one workspace. Teams can manage one or more maintenance teams and review task histories. for operational records.
The platform also helps managers handle incoming leasing and resident calls around the clock, which frees on-site staff from constant phone interruptions during busy hours. The wider SmartRent system also connects property operations with smart-home technology.
Moreover, SmartRent provides device alerts, manages access for maintenance personnel, and supports move-in and move-out access changes. This allows operators to connect physical property systems with day-to-day site operations rather than managing each process independently.
What Is SmartRent Best For?
The platform is best known for custom templates feature, which allows property teams to build and edit audit templates. Using this feature, businesses can personalize templates to match their processes or meet HUD and Affordable Housing requirements. Teams can also adjust templates as requirements change, helping standardize audits across properties and reduce time spent creating forms manually. This flexibility gives businesses greater control over audit workflows while keeping assessments aligned with operational and regulatory needs.
How Much Does SmartRent Cost?
SmartRent cost is likely to fall between $15 and $35/unit/month, according to industry benchmarks for similar smart building automation platforms. This range is intended for general budgeting purposes, as actual costs can differ based on portfolio size, the specific software modules activated (leasing, maintenance, parking, auditing), and the mix of hardware deployed.
In addition to the base subscription costs, organizations should account for the following potential expenses:
- Hardware: $150–$400/unit for core smart-home hardware (locks, hubs, thermostats, leak sensors), comparable to industry hardware costs of $279–$400/smart lock and $3,995–$6,995/video intercom/access unit
- Installation/Professional Services: $327–$365/unit; for larger portfolio rollouts this typically scales to $10,000–$100,000+ depending on unit count and site complexity
- PMS/CRM Integrations: $2,000–$15,000, depending on the number of systems connected (e.g., Yardi, RealPage, Entrata, Knock CRM) and the depth of data sync required
- Admin And Staff Onboarding/Training: $1,000–$8,000, based on portfolio size and number of properties/staff being trained on the platform
- Ongoing Add-On Modules (Energy Management, Parking, Advanced Auditing): $1–$5/unit/month/module when purchased incrementally rather than as part of a full bundle
Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.
SmartRent Integrations
The software supports integration with multiple systems, such as:
How Does SmartRent Work?
Here's how you can get started with the software:
- Log into SmartRent account and configure account access for owners, site staff, and residents
- Select and install compatible hardware, such as smart locks, thermostats, and sensors, based on the property's needs
- Connect the platform to existing PMS or CRM systems
- Assign devices to individual units and common areas, and access credentials to residents, staff, vendors, and guests
- Create and route maintenance work orders as resident requests come in through the app or ‘Answer Automation’
- Monitor device alerts, such as leak detection or low-battery warnings, and track resolution through the dashboard
- Review portfolio-wide reports on maintenance and device activity to inform operational decisions
- Adjust inspection and audit templates as property needs change
Who Is SmartRent For?
SmartRent serves the following:
- Multifamily housing
- Single-family rentals
- Student housing
- Homebuilders
- Build-to-rent communities
SmartRent Use Cases
Based on our analysis of SmartRent features, we have identified key scenarios where this software is a good fit for multifamily and rental housing operators:
1. Multi-Site Operators Managing Inconsistent Work Order Volume
Multi-site operators can use SmartRent to consolidate maintenance requests across their properties. Its centralized ‘Work Management’ module lets teams assign tasks, track progress, and document work within one system instead of coordinating repairs property by property. This reduces manual coordination when work order volumes vary across locations.
2. Due-Diligence Teams Conducting Portfolio-Wide Property Inspections
Owners evaluating potential acquisitions or scheduling recurring compliance checks need a reliable way to document property condition across many units. Inspection Management's customizable templates and offline mobile app let teams collect photos, notes, and cost estimates on-site. This approach is helpful in reducing reliance on paper checklists and inconsistent reporting.
3. Cold-Climate Portfolios Preventing Winter Water Damage
Multifamily owners in cold climates can use SmartRent to detect potential water issues and maintain safer temperatures in vacant units. The platform's smart leak sensors provide visibility into leaks, while automated thermostat scheduling helps maintain temperature thresholds during freezing conditions. These capabilities can help operators address potential winter-related issues before they lead to costly property damage.
4. Homebuilders Retrofitting Communities With Smart Technology
Homebuilders and single-family rental operators transitioning older communities into connected properties can use SmartRent's flexible hardware options to retrofit locks, thermostats, and sensors without replacing existing infrastructure. This approach helps operators phase in smart technology as budgets and priorities allow.
Is SmartRent Right For You?
SmartRent is a practical choice for organizations that manage rental properties and need maintenance operations alongside broader property technology. Its cloud provider, AWS, has ISO/IEC 27001 certification and a SOC 2 Type II audit report. The platform allows businesses to use encryption in transit and at rest, access controls, network protections, multifactor authentication for its production environment, and third-party penetration testing. Its responsible-disclosure policy provides a process for reporting vulnerabilities affecting its platform and mobile applications.
The software has received industry recognition, including the '2024 Multi-Housing News Excellence Award' for Best Technology and inclusion in the 2024 Deloitte Technology Fast 500.
Proactive maintenance is gaining importance in property management. Recent research finds that more companies are exploring AI and automation to save costs and staff time. SmartRent supports this shift through automated work orders, QR-code asset tracking, mobile maintenance, proactive alerts, historical work-order data, and customizable reporting. Its PMS/CRM integrations also connect maintenance with broader property workflows.
Moreover, a notable 2026 development is SmartRent's agreement with Databricks to build its next-generation data architecture around the Databricks Data + AI Platform. The initiative is intended to support property analytics and operational insights across multifamily and single-family rental environments.
Need help evaluating SmartRent? Call us at (661) 384-7070 today.
SmartRent Features
Alerts And Notifications
SmartRent allows users to flag maintenance issues before they escalate. Admins can also send automated warnings for leaks, temperature swings, humidity changes, and low device batteries. Site teams can receive these signals directly, enabling a faster response to potential damage in vacant or occupied units. Plus, residents can be notified once a submitted work order closes, keeping communication consistent.
Call Masking
The software helps protect staff privacy by displaying the community's phone number instead of team members' personal lines whenever a call is placed to a resident. It keeps callback communications tied to the property rather than a specific employee that reduces the chance of after-hours calls reaching personal devices. This capability also simplifies how residents identify community contact.
Task Management
With SmartRent, businesses can automate work orders and service requests, so maintenance teams can track assignments across one or several properties within a single interface. Instead of switching between spreadsheets or separate maintenance logs, staff can view, update, and close tasks from wherever they are working. This helps managers monitor recurring issues and keep documentation consistent across a portfolio.
Parking Sensors
The platform gives site teams real-time visibility into space occupancy across a community's parking areas. It is SmartRent's part of a smart-sensor network that also supports proactive enforcement. Rather than relying on manual patrols to spot violations, staff can monitor space status remotely and address unauthorized use as it happens, reducing resident disputes.
Teams Coordination
Managers can schedule and assign inspection or maintenance tasks to on-site staff, vendors, and contractors through SmartRent. Teams can also track progress as work happens in the field. Rather than relying on phone calls or disconnected spreadsheets to confirm status, supervisors can see task assignments and updates in one place. This functionality is useful for portfolios juggling several simultaneous projects.
Reporting
SmartRent's reporting feature delivers real-time data alongside daily and weekly digests, drawing attention to trends that need action right when they occur. Rather than combing through raw call or maintenance logs manually, teams can get a summarized view of recurring service requests. This approach further helps owners identify operational bottlenecks earlier and make more informed staffing decisions.
Pros And Cons of SmartRent
Pros
Automated work orders help teams easily prioritize maintenance tasks
Mobile maintenance access lets technicians resolve tasks from the field
Custom dashboards allow managers to turn portfolio data into actionable insights
Real-time alerts help flag property issues before they cause major damage
Custom templates enable users to standardize property inspections across teams
Cons
Limited accounting functionality may require separate financial systems
No dedicated purchasing tools may limit procurement workflows
Lease-management features may not cover every business requirement
SmartRent Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
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3
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Share your experience
Real Estate, N/A employees
“simple navigation”
Pros
There are multiple outlets available for different functions and I find the platform easy to navigate.
Cons
Customer service takes a little longer than expected to respond.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What language does SmartRent support?
The SmartRent software is primarily available in English, while its mobile app supports Spanish language as well.
What level of support does Smartens offer?
The platform offers support through email.
Who are the typical users of SmartRent?
Several users, including tudent Housing, build-to-rent communities, multifamily housing, homebuilders, and single-family rentals, benefit from SmartRent.
Does SmartRent offer an API?
It does not offer a standalone API, rather, uses partner-gated REST API to integrate with third-party tools.
What types of pricing plans does SmartRent offer?
The software's price ranges between $15 and $35/unit/month. You can request a personalized SmartRent price quote now.
Does SmartRent have a mobile application?
Yes, it offers a mobile app for both Android and iOS devices.
What other apps does SmartRent integrate with?
The platform supports integration with Knock, ResMan, Entrata, RealPage, and Funnel.