Last Updated
Overview
Vonage Business Communications software transforms team connectivity with voice calls, video conferencing, and messaging tools. Though setup requires technical expertise, its multi-device compatibility ensures seamless use. Vonage Business Communications software is designed for businesses of all sizes, offering secure, global communication and smooth integration with popular platforms to boost productivity.
Overall Rating
Based on 14 users reviews
3.6
Rating Distribution
Positive
57%
Neutral
36%
Negative
7%
Starting Price
Custom
Vonage Business Communications Software Specifications
- Real-Time Communication
- File Sharing & Management
- Document Management
- Document Management
What Is Vonage Business Communications Software?
Vonage Business Communications software is an advanced and robust VoIP platform designed for small business setups and enterprises. It possesses an instinctive interface that supports seamless voice calls, messaging, SMS, and video conferencing in a centralized hub. Vonage Business Communications software empowers organizations to maintain stronger customer relationships globally by covering more than 35 countries, making it a trusted choice for those seeking reliable, feature-rich communication solutions.
Vonage Business Communications Software Pricing
Vonage Business Communications software price model comprises four diverse pricing tiers, including:
- Mobile: $19.99/month/per extension
- Premium: $29.99/month/per extension
- Advanced: $39.99/month/per extension
- Vonage Business Communications: Offers customized pricing
Disclaimer: Prices are subject to change.
Vonage Business Communications Software Integrations
Vonage Business Communications software integrates with a variety of third-party applications, including:
- Salesforce
- Slack
- HubSpot
- NetSuite
- Zapier
- Zoho
- Zendesk
Who Is Vonage Business Communications Software For?
Vonage Business Communications software caters to businesses across various industries and sectors, including:
- Healthcare
- Education
- Retail & E-Commerce
- Finance
- Transportation and logistics
- Manufacturing
- Public Sector
Is Vonage Business Communications Software Right For You?
Vonage Business Communications software offers a unified platform for seamless voice, messaging, and video connectivity worldwide. It brings over 40 advanced features, including an award-winning mobile app, ensuring flexibility, control, and reliable collaboration. Its 99.999% uptime guarantees dependable communication, empowering businesses to enhance productivity from virtually anywhere on any device.
Still unsure whether Vonage Business Communications software is the right option? Call our professional customer support team at (661) 384-7070 for further assistance.
Vonage Business Communications Software Features
Admin Portal
Admin Portal enables phone administrators to manage and customize systems, monitor activity, and audit changes effortlessly. Accessible anytime, it allows secure management for administrators while users handle their extensions via the User Portal.
Call Blocking
The Vonage Business Communications software's call-blocking feature effortlessly restricts inbound or outbound calls, either account-wide or for specific extensions, providing users with customizable control over their communication settings.
Call Screening
This feature helps teams manage calls effectively by setting rules for inbound callers to identify themselves. It allows users to decide whether to answer, decline, forward, or send calls to voicemail, prioritizing important interactions.
Call Waiting
This important feature ensures every call is noticed by notifying users of incoming calls with a discreet beep. It also allows for the transfer of calls, placing them on hold or redirecting them to voicemail while finishing conversations.
Follow Me
This feature ensures seamless connectivity by routing calls through multiple numbers. Accessible via portals or mobile apps, it allows users to customize call routing, ensuring no call is missed even when away from their desk.
Pros And Cons of Vonage Business Communications Software
Pros
High-quality voice and video calls
Reliable text messaging options
Reports help analyze productivity
Multi-device compatibility
Cons
Issues with text system compliance
Requires technical expertise for setups
Vonage Business Communications Software Reviews
Total 14 reviews
3.6
All reviews are from verified customers
Rating Distribution
5
Stars29%
4
Stars29%
3
Stars29%
2
Stars7%
1
Stars7%
Share your experience
Transportation/Trucking/Railroad, 1-10 employees
More than a year
“Completely unreliable and full of glitches. Losing customers every day. Entire sales and tech support outsourced with no care. It feels like screaming into an empty space”
Pros
It offers good features like call recording and SMS (when it doesn't lose messages).
Cons
I am actually going to give someone from the North America team a chance to reach out before I leave a detailed report of my experience over the past 7 years as a customer paying $150 per month. This experience includes numerous full outages, intermittent call and SMS outages (nothing comes through on our end, despite clients trying to call and send SMS on their end), and various software glitches. This eventually led to an ongoing SMS outage (even after resolving the campaign registry) that caused lost clients and two weeks of complete unresponsiveness from tech support. I own a courier service and clients sending SMS for urgent medication deliveries or funeral flower arrangements never reached us. Hundreds of these messages were lost. Now, just four days ago, outgoing SMS is working again, but incoming SMS is still down, which, as you can imagine, is the critical communication. A little switcharoo occurred, and it has been a nightmare. I have even had nightmares because of it.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
3
Information Technology and Services, 101-500 employees
More than a year
“Need to restore SMS functionality”
Pros
It's very userfriendly and has an app that I can use on my smart devices.
Cons
Managing and replying to SMS is very easy and userfriendly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
E-Learning, 500+ employees
Less than a year
“it has the potential”
Pros
At first, it was fantastic but only having partial capabilities ended up being a hindrance to normal work activities.
Cons
The SMS feature has been down for months and I have had to switch between apps to make calls or send texts.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
7
Functionality
5
Frequently Asked Questions
Does Vonage Business Communications software offer an API?
Yes, Vonage Business Communications software offers API access.
Does Vonage Business Communications software have a mobile app?
Yes, Vonage Business Communications software offers a mobile app for iOS and Android devices.
What language does Vonage Business Communications software support?
Vonage Business Communications software supports only the English language.
What other apps does Vonage Business Communications software integrate with?
Vonage Business Communications software integrates with various third-party applications, such as HubSpot, Slack, Zoho, Zendesk, NetSuite, Zapier, and Salesforce.
What types of pricing plans does Vonage Business Communications software offer?
Vonage Business Communications software cost structure offers four pricing tiers, i.e., Mobile ($19.99/month/extension), Premium ($29.99/month/extension), Advanced ($39.99/month/extension), and Vonage Business Communications offers a customizable plan. Users can request a detailed estimate to determine which plan suits their organizational settings.
Who are the typical users of Vonage Business Communications software?
Vonage Business Communications software serves a wide range of industries/sectors, including retail and e-commerce, education, finance, transportation and logistics, manufacturing, healthcare, and the public sector.
What level of support does Vonage Business Communications software offer?
Vonage Business Communications software provides support through 24/7 live representatives, phone, email/help desk, live chat, and FAQs/forums.