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Compare Deskero vs RustDesk
Overall Rating
Ease of Use
10
0
Customer Support
10
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Live Chat
Omni-Channel Support
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Quick setup process
Customizable ticketing fields
Notification system is helpful
Workflows are customizable
Self-hosting capability enables flexible remote access setups
Overall speed contributes to smoother daily remote sessions
Faster connections improve display quality across multiple systems
Cons
Small file attachment size
Lacks some configuration options
Limited chat system design
Support responsiveness occasionally appears slower than expected
Lacks an on-premises option compared to some alternatives
