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Compare Gorgias vs RustDesk
Overall Rating
Ease of Use
9
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Live Chat
Omni-Channel Support
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Monthly webinars focused on updates help users stay informed and prepared for changes
Easy to use, particularly regarding handling support tickets
Seamless Shopify integration
Offers robust automation features
Self-hosting capability enables flexible remote access setups
Overall speed contributes to smoother daily remote sessions
Faster connections improve display quality across multiple systems
Cons
Inefficient spam control features
Lacks ticket volume visibility
Support responsiveness occasionally appears slower than expected
Lacks an on-premises option compared to some alternatives
