Add to Compare

Add to Compare

Add to Compare

Compare Hiver vs RustDesk

Overall Rating

Ease of Use

9

0

Customer Support

9

0

Value for Money

9

0

Functionality

9

0

Specifications

Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Live Chat
Omni-Channel Support
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management

Pros and Cons

Pros

Seamlessly tag emails and route them

Useful email templates and a knowledge base feature

Intuitive design that requires little training for team members

Real-time notifications prevent duplication of the same email

Self-hosting capability enables flexible remote access setups

Overall speed contributes to smoother daily remote sessions

Faster connections improve display quality across multiple systems


Cons

Lack of customization options for features like live chat icons, according to some software users

Only one person can be assigned to an email, which can be a drawback for collaborative tasks

Support responsiveness occasionally appears slower than expected

Lacks an on-premises option compared to some alternatives

Pricing