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Compare Vivantio vs RustDesk
Overall Rating
Ease of Use
8
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Analytics and Reporting
Canned Responses
CRM Integration
Customer Feedback Surveys
Escalation Management
Live Chat
Omni-Channel Support
Omnichannel Support
Self-Service Portal
SLA Management
Ticket Management
Pros and Cons
Pros
Excellent customer support
Effective workflow and asset management capabilities
Strong collaboration features for team communication
Flexible setup for scalable operations
Extensive customization options
Self-hosting capability enables flexible remote access setups
Overall speed contributes to smoother daily remote sessions
Faster connections improve display quality across multiple systems
Cons
Limited functionality on smaller screens
Manual download process for multiple attachments
Search function could be more efficient, according to software users
Support responsiveness occasionally appears slower than expected
Lacks an on-premises option compared to some alternatives
