Service Fusion Reviews

“Service Fusion Love

Pros

Their customer service team is very helpful whenever I reach out.

Cons

I wish they could resolve issues qucikly.

“Simple, Easy, good !

Pros

Customer service is exceptional. I am still exploring SF's features and the agents are knowledgeable and quick in addressing queries or issues.

Cons

In several feature limitations exist, such as the absence of a credit memo feature and difficulties with navigation. Service agreements lack detailed information that would be beneficial. Improvements are needed in managing open revenue for closed jobs.

“Automation is KEY!

Pros

Service Fusion offers wide range of customization options. Moreover the robust setup and automation are beneficial for client management.

Cons

Despite some limitations, the support provided outweighs the challenges.

“Easy to set up and use out the box

Pros

Certain data fields can be imported, while others require manual entry. The help desk support is fantastic and resolves issues on the spot.

Cons

When setting up another account or system, everything should import seamlessly.

“Integrity Automatic Doors First 6 Months!

Pros

Service Fusion is intuitive and makes tracking service jobs and invoicing much easier for our team.

Cons

Sometimes, it's difficult for us to locate specific histories.

“Member or owner

Pros

It gets the job done.

Cons

When our service goes down, it becomes a problem.

“Good App to use for Service Techs

Pros

Communication with field technicians is not a problem anymore.

Cons

Integration with QuickBooks is not smooth and also invoicing requirements differ.

“A great asset for you company.

Pros

Dispatching zones and customer tagging for future reference are standout features of Service Fusion.

Cons

My biggest protest with Service Fusion is the lack of time to explore its full potential for us.

“From Service CEO to Service Fusion

Pros

The user-friendly interface and mobile compatibility enhance usability.

Cons

Limited customizations on certain features, like the inability to create specific reports or export statements easily.

“solid product

Pros

Scheduling, mobile app and estimating functions are the best.

Cons

Reporting feature lacks usability which makes it difficult to extract actionable insights.

“good but can be slow

Pros

Streamlined information flow between the office and technicians has increased efficiency.

Cons

Reports, dispatch and editing larger work orders load slowly.

“Simple to get the hang of

Pros

I found it quite easy to use with not much effort required to get going.

Cons

Customer service is lacking at times.

“Improved our productivity

Pros

It gives us a complete framework that boosts our productivity. There's so much to love about managing our HVAC operations through it. The scheduling features have been a game-changer for organizing that side of our business which has directly contributed to growing our company and increasing project profits.

Cons

The inability to differentiate between VIP, contract and third-party customers is a real limitation. Would be great to have customer segmentation features that let you highlight different support levels for each group.

“Poor service overall

Pros

The calendar feature is cool.

Cons

We've experienced way too much downtime and system outages for what we're paying. The updates are mostly just bug fixes for features we don't even use and there's barely any real innovation happening. When I try to give feedback or suggestions, customer support just tells me to "create a ticket so the team can hear you." Isn't that their job to pass along feedback? I shouldn't have to jump through hoops when I already have enough on my plate.

“Variety of useful features

Pros

The platform offers a bunch of helpful new features that make running my business so much easier. There's a lot of variety in what it can do, which is really useful for different aspects of business management.

Cons

The interface looks decent but there's definetly room for improvement in terms of overall design quality.

“Great features!

Pros

Love the features this platform offers and the user interface is so tidy.

Cons

Nothing comes to mind that I'd complain about so far

“Effortless customization

Pros

I find it simple to handle and customize for our specific business requirements. My favorite feature has got to be the search function at the top, just type in any information you have and it searches through absolutely everything!

Cons

The mobile app is pretty limited compared to what you can do on desktop. We were hoping it would reduce how often our techs need to call the office but they still have to call for basic stuff like PO's and emailing invoices since the app doesn't handle those functions.

“Highly recommended!

Pros

I was blown away from the start. After interviewing several companies, I chose this one because their team never made me feel stupid for being a boomer. Setup was simple and I managed to configure most of the system myself with great support from staff. The integration capabilities are incredible and everything connects well including call center, inventory, dispatch grid, invoicing and customer CRM database. It's cost-effective and we rely on it daily for operations. Adding new technicians and customer service reps is super easy. The AI calling and texting features are fantastic and about 85% of our dispatch jobs come through text messaging. As a business owner, the dashboard provides useful insights that eliminate the need for countless spreadsheets. They're constantly rolling out new features that give valuable business intelligence. Highly recommend this platform.

Cons

Sometimes when the call system crashes or glitches, we end up losing customer texts that were waiting for responses.

“lets me schedule appointments easily

Pros

It's great being able to schedule appointments with both applicants and engineers, plus the reminder system works well. The way it matches technicians to specific areas based on their skills and availability is really handy and overall the interface is not complicated.

Cons

I've noticed some issues when several engineers get assigned to the same project. The real-time calendar updates on the homepage can get pretty confusing and hard to follow.

“Excellent for managing customers

Pros

I've found this tool really helpful for handling customer relationships which has definitely boosted our sales numbers and brought in more revenue.

Cons

It's on the expensive side which opens the door for competitors to gain market share