Service Fusion Reviews

“Responsive team!

Pros

Support is really responsive when I need help and managing everything feels easy.

Cons

I see no downsides to it.

“Top choice for customer management

Pros

It tracks trade usage and makes customer management so much more simple. It's definitely been the right fit for what we needed.

Cons

Even when we try to upgrade from a lower to higher plan, it doesn't factor in what we've already paid so upgrading mid-cycle isn't worth it. Better to wait until your current plan expires before getting a new one.

“Checks all boxes

Pros

Covers everything needed for commercial trades. The HVAC and plumbing features are particularly helpful for my business operations.

Cons

The upgrade process is frustrating because they don't offer any discounts or price adjustments for existing customers when moving to a higher plan

“User-friendly overall

Pros

It's pretty simple to get around and I'd say it's fairly user-friendly overall. Their customer service team has been there for me whenever I've reached out.

Cons

Bit hard to understand and I'm still figuring things out, though customer support has been helpful during this process.

“Flexible features

Pros

From my experience, it's pretty easy to use. What I appreciate most is how adaptable the features are across different devices whether I'm using my phone, tablet or computer.

Cons

The reporting features aren't great for our finance and accounting folks. The reports are pretty clunky and we end up having to massage the data multiple times to get what we need.

“No issues so far

Pros

The user experience here is really smooth and it makes providing services so much more simple compared to other options I've tried.

Cons

Been using this for a few weeks now and haven't run into any problems on our end so far.

“Great value for money

Pros

Creating invoices and sending payment reminders couldn't be simpler. For the price point, you're getting exceptional value. Implementation was smooth and integration with our existing systems went without a hitch.

Cons

The software doesn't get updated regularly enough to keep up with how fast business changes these days.

“Saves time and effort

Pros

Really nice how it automates things like task scheduling and dispatching, saves so much time and cuts down on human error. The scalability is great too, plus I can access it from anywhere. Customer support has been solid as well.

Cons

Setup process can be pretty challenging for newcomers and honestly the pricing feels high compared to what other options are charging in the market.

“Works well across devices

Pros

Works smoothly across all my devices and is really userfriendly.

Cons

I haven't really explored all the features extensively so there isn't much I can point to as problematic right now.

“Cuts down on human errors

Pros

Creating estimates and invoices has become much more accurate and I really appreciate how everything syncs up perfectly with customer profiles with way fewer mistakes now.

Cons

I didnt find anything specific that bothers me about it

“Bad customer service - Lag Issues

Pros

The calendar display is visually appealing and integrates well with QuickBooks Desktop.

Cons

Lag issues continue, coupled with poor customer service. A sudden 45% price increase without prior notice was unacceptable.

“Needs some improvements

Pros

The features are really solid and include most of the modern functionality you'd expect from today's software.

Cons

The inventory features and reporting system feel like they need polishing. Reports really need more flexibility both in what data you can include and how you can customize them. Basic things like line numbering and dense outputs (similar to Excel spreadsheets) are must-haves for equipment tracking but they're just not available right now. Data importing is also complex and we're still dealing with issues that popped up after our initial import.

“Worst HVAC software of all time

Pros

Nothing good. They are dishonest and deceptive. False promises abound, a dishonest business practice.

Cons

With over 20 years in the HVAC industry, I have used various platforms. Service Fusion stands out as the worst and most dishonest. False promises and integrations led to significant financial losses and wasted time.

“Don't try this for real estate!

Pros

The staff is friendly, but they sometimes make false promises.

Cons

Initially, we were promised that the system would meet our needs, but after signing up it fell short. The lack of prorated refunds despite the system not working as expected was disappointing.

“Interested in your money not your loyalty as a customer.

Pros

Scheduling and project management features show promise, but the company's lack of honesty is disappointing.

Cons

Syncing to only one income account in QuickBooks poses challenges for multiple income accounts, contrary to what was assured during the sales pitch.