Service Fusion offers a comprehensive field service management solution, enhancing scheduling, dispatch, and invoicing efficiency. While reporting capabilities could be more granular, its powerful integration with QuickBooks and user-friendly mobile app drive efficiency and accuracy across operations.

Service Fusion Specifications

Project Planning and Scheduling

Budget Management

Resource Allocation

Document Management

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What Is Service Fusion?

Overview

Service Fusion is a cloud-based field service management (FSM) software designed to streamline business operations with mobile workforces. As a comprehensive tool in the field service management sector, Service Fusion stands out for its adaptability to different business sizes and industry-specific needs. It helps regularize operations by optimizing scheduling, streamlining dispatch processes, simplifying invoicing, and more.

What Is Service Fusion Best For?

Service Fusion excels in its seamless QuickBooks integration. This integration eliminates manual data entry and ensures financial data flows smoothly between platforms. This real-time financial picture empowers businesses to make data-driven decisions and optimize profitability.

Service Fusion Pricing

The following are the pricing plans:

  • Starter -$195/month (unlimited users)
  • Plus -$295/month (unlimited users)
  • Pro -$495/month (unlimited users)
The software offers various pricing options to suit many organizations' evolving needs. Request a custom Service Fusion cost.

Disclaimer: The pricing is subject to change.

Service Fusion Integrations

The software integrates with the following third-party applications, including:

  • Profit Rhino
  • Service Nation
  • PulseM
  • Coast
  • Nexa
  • Out Of The Box
  • FieldPoint
  • Baytek

How Does Service Fusion Work?

Here is how you can get started with the Service Fusion dashboard after logging in:

  • Configure company settings, including service areas, pricing, and business hours
  • Set up user accounts for office staff, dispatchers, and field technicians
  • Create a service catalog with detailed job types, descriptions, and pricing
  • Import existing customer database or manually add new customer profiles
  • Customize scheduling preferences and technician availability
  • Define automated workflows for standard service processes
  • Set up integration with accounting software and payment gateways
  • Create custom forms for job estimates, work orders, and invoices
Watch a free Service Fusion demo and learn more about its functionalities.

Who Is Service Fusion For?

Service Fusion software caters to small-to-midsize industries, including:

  • HVAC
  • Plumbing
  • Electrical
  • Appliance repair
  • Property maintenance firms
  • Security systems

Is Service Fusion Right For You?

Do you need help managing a mobile workforce and streamlining field service operations? Service Fusion can help! Juggling scheduling, dispatching, invoicing, and customer communication can be a nightmare. Service Fusion automates tasks and centralizes everything in one place, saving you time and money.

Security and scalability are top priorities for Service Fusion. It has robust security measures to protect your data, including industry-standard encryption and access controls. Plus, Service Fusion scales to meet the needs of growing businesses, so you can be confident that your FSM software will grow with you.

Still, trying to figure out if Service Fusion is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.

Service Fusion Features

Effortlessly schedule jobs by matching technician skills and location with real-time GPS data. Drag-and-drop functionality allows for quick adjustments, ensuring your most qualified technicians are dispatched to jobs promptly, maximizing efficiency and customer satisfaction.

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Generate professional invoices automatically after each completed job. Seamless integration with QuickBooks eliminates manual data entry and ensures smooth accounting workflows. The platform offers your customers multiple secure payment options, accelerating invoice collection and improving cash flow.

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Maintain detailed customer profiles within Service Fusion, including contact information, service history, preferences, and communication methods. This centralized hub empowers you to personalize communication, anticipate customer needs, and build stronger client relationships.

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Create professional service estimates with pre-built templates and standardized pricing. Quickly convert estimates to jobs with a single click, streamlining the workflow for your team. Capture photos and job details directly on the mobile app, ensuring accurate estimates and efficient job completion.

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Track the location of your field technicians in real time with Service Fusion's GPS fleet tracking. This empowers you to monitor progress, optimize dispatching, and improve customer service by providing accurate arrival estimates.

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With Service Fusion's contactless E-Sign feature, you can minimize physical contact and streamline your workflow. Customers can electronically sign documents like work orders and invoices directly on their mobile devices, improving efficiency and convenience for both your business and your clients.

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Pros and Cons of Service Fusion

Pros

  • Automatic customer notifications improve communication with reminders and updates
  • Efficient data management simplifies tracking and managing customer data, jobs, and service records
  • Allows access via mobile devices, enabling on-the-go management
  • Regular updates keep the software current and address issues
  • Excellent customer support with a responsive and knowledgeable team

Cons

  • Integration with other tools besides QuickBooks may be limited
  • Lacks in-app inspection report editing

Service Fusion Pricing

Starter

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What's Included

  • Customer Management

  • Estimates & Jobs

  • Scheduling & Dispatching

  • QuickBooks Integration

  • Invoicing

  • Payment Processing

  • Project Management

  • Reporting

  • Text Messaging Alerts

  • Estimate Option

Plus

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What's Included

  • Everything in Starter +

  • Job Photo Uploads

  • Inventory Management

  • Job Costing

  • Integrated Voice & Text

Pro

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What's Included

  • Everything in Plus +

  • Open API Integration

  • Custom Documents

  • eSign Documents

  • Customer Web Portal

  • Progress Billing & Recurring Invoicing

Service Fusion Reviews

Overall Rating

4.2

48 Review(s)

Rating Distribution

5

star

(22)

4

star

(19)

3

star

(3)

2

star

(1)

1

star

(3)

June 2024

Easy to use CRM

Salvatore

Construction

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I find the dashboard simple to navigate, making it easy to access our customer database.

Cons

Pulling specific sales reports is very challenging for me.

May 2024

Field Service Management

Nate

Food & Beverages

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Pros

Service Fusion initially met all my field service management needs. Managing work orders, scheduling jobs, and inventory across vehicles became simpler with this software.

Cons

My main complaint with Service Fusion is the reporting functionality. Customizing reports with the desired information is challenging and formatting them to my preference is not as simple as I preferred. I hope for more improvements in this area.

May 2024

Gilford NH

Brenda

Construction

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Pros

I prefer "do" over "did." Service Fusion stands out for its user-friendly interface.

Cons

One thing that I dislike is the inability to return to the previous screen easily as everything resets. Defaulting to the dispatched status instead of scheduled when creating a job is inconvenient. Printing estimates as PDFs to fit on one page is a hassle. The system can be slow, especially when using the search feature.

Frequently Asked Questions

Yes, the software does offer an API.