Last Updated
Overview
Service Fusion offers a comprehensive field service management solution, enhancing scheduling, dispatch, and invoicing efficiency. While reporting capabilities could be more granular, its powerful integration with QuickBooks and user-friendly mobile app drive efficiency and accuracy across operations.
Overall Rating
Based on 75 users reviews
4.2
Rating Distribution
Positive
87%
Neutral
8%
Negative
5%
Starting Price
$195
/month
Service Fusion Specifications
- Project Planning and Scheduling
- Budget Management
- Resource Allocation
- Document Management
What Is Service Fusion?
Overview
Service Fusion is a cloud-based field service management (FSM) software designed to streamline business operations with mobile workforces. As a comprehensive tool in the field service management sector, Service Fusion stands out for its adaptability to different business sizes and industry-specific needs. It helps regularize operations by optimizing scheduling, streamlining dispatch processes, simplifying invoicing, and more.
What Is Service Fusion Best For?
Service Fusion excels in its seamless QuickBooks integration. This integration eliminates manual data entry and ensures financial data flows smoothly between platforms. This real-time financial picture empowers businesses to make data-driven decisions and optimize profitability.
Service Fusion Pricing
The following are the pricing plans:
- Starter -$195/month (unlimited users)
- Plus -$295/month (unlimited users)
- Pro -$495/month (unlimited users)
Disclaimer: The pricing is subject to change.
Service Fusion Integrations
The software integrates with the following third-party applications, including:
- Profit Rhino
- Service Nation
- PulseM
- Coast
- Nexa
- Out Of The Box
- FieldPoint
- Baytek
How Does Service Fusion Work?
Here is how you can get started with the Service Fusion dashboard after logging in:
- Configure company settings, including service areas, pricing, and business hours
- Set up user accounts for office staff, dispatchers, and field technicians
- Create a service catalog with detailed job types, descriptions, and pricing
- Import existing customer database or manually add new customer profiles
- Customize scheduling preferences and technician availability
- Define automated workflows for standard service processes
- Set up integration with accounting software and payment gateways
- Create custom forms for job estimates, work orders, and invoices
Who Is Service Fusion For?
Service Fusion software caters to small-to-midsize industries, including:
- HVAC
- Plumbing
- Electrical
- Appliance repair
- Property maintenance firms
- Security systems
Is Service Fusion Right For You?
Do you need help managing a mobile workforce and streamlining field service operations? Service Fusion can help! Juggling scheduling, dispatching, invoicing, and customer communication can be a nightmare. Service Fusion automates tasks and centralizes everything in one place, saving you time and money.
Security and scalability are top priorities for Service Fusion. It has robust security measures to protect your data, including industry-standard encryption and access controls. Plus, Service Fusion scales to meet the needs of growing businesses, so you can be confident that your FSM software will grow with you.
Still, trying to figure out if Service Fusion is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Service Fusion Features
Scheduling And Dispatch
Effortlessly schedule jobs by matching technician skills and location with real-time GPS data. Drag-and-drop functionality allows for quick adjustments, ensuring your most qualified technicians are dispatched to jobs promptly, maximizing efficiency and customer satisfaction.
Invoicing And Payments
Generate professional invoices automatically after each completed job. Seamless integration with QuickBooks eliminates manual data entry and ensures smooth accounting workflows. The platform offers your customers multiple secure payment options, accelerating invoice collection and improving cash flow.
Customer Management
Maintain detailed customer profiles within Service Fusion, including contact information, service history, preferences, and communication methods. This centralized hub empowers you to personalize communication, anticipate customer needs, and build stronger client relationships.
Jobs And Estimates
Create professional service estimates with pre-built templates and standardized pricing. Quickly convert estimates to jobs with a single click, streamlining the workflow for your team. Capture photos and job details directly on the mobile app, ensuring accurate estimates and efficient job completion.
GPS Fleet Tracking
Track the location of your field technicians in real time with Service Fusion's GPS fleet tracking. This empowers you to monitor progress, optimize dispatching, and improve customer service by providing accurate arrival estimates.
Contactless E-Sign
With Service Fusion's contactless E-Sign feature, you can minimize physical contact and streamline your workflow. Customers can electronically sign documents like work orders and invoices directly on their mobile devices, improving efficiency and convenience for both your business and your clients.
Pros And Cons of Service Fusion
Pros
Automatic customer notifications improve communication with reminders and updates
Efficient data management simplifies tracking and managing customer data, jobs, and service records
Allows access via mobile devices, enabling on-the-go management
Regular updates keep the software current and address issues
Excellent customer support with a responsive and knowledgeable team
Cons
Integration with other tools besides QuickBooks may be limited
Lacks in-app inspection report editing
Service Fusion Reviews
Total 75 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars49%
4
Stars37%
3
Stars7%
2
Stars1%
1
Stars5%
Share your experience
Small Business, 11-50 employees
“Easy to understand”
Pros
I picked this up in no time with hardly any training needed. The interface is so user-friendly that I was moving through everything smoothly within just a few hours.
Cons
Customer support can be a bit slow to respond.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Small Business, 1-10 employees
“Pleased with it!”
Pros
Manages everything well and feels convenient to use. Overall, I'm quite happy with how it performs.
Cons
When listening to voicemails or playing back recorded messages, there's no option to fast forward through them.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Small Business, 11-50 employees
“simple dispatching”
Pros
Dispatching and tracking our team is simple with this platform. Creating proposals in the field has become easy too. Our technicians use it multiple times daily and they're thrilled with how accessible all their needed information is. We even cancelled our separate time clock subscription since everything's built right in.
Cons
The sync only works one way from Service Fusion to QuickBooks. Many admin features don't work well on mobile either so I'm constantly having to switch to my desktop to get things done.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Frequently Asked Questions
Does Service Fusion software offer an API?
Yes, the software does offer an API.
Is Service Fusion software free?
No, the software is not free to use.
What types of pricing plans does Service Fusion offer?
The software offers several pricing plans, including the Starter plan at $225 per month, the Plus plan at $350 per month, and the Pro plan at $575 per month for unlimited users. Get in touch for a customized Service Fusion pricing quote.
Does Service Fusion software offer cloud-based services?
Yes, Service Fusion software offers cloud-based services.
Can I get a Service Fusion software demo?
You can request a free Service Fusion demo to gain a comprehensive overview of its features and capabilities. The demo will offer an in-depth exploration of what Service Fusion has to offer.
What language does Service Fusion support?
The software primarily supports the English language.
What other apps does Service Fusion software integrate with?
Service Fusion integrates with various software, including but not limited to Profit Rhino, Service Nation, PulseM, Coast, and Nexa.
Who are the typical users of Service Fusion?
The typical users of Service Fusion are professionals across various industries, including plumbing, electrical, HVAC, and landscaping.
What level of support does Service Fusion offer?
Service Fusion offers support through phone, knowledge center, email, and form submission.