Overview
Service Fusion offers a comprehensive field service management solution, enhancing scheduling, dispatch, and invoicing efficiency. While reporting capabilities could be more granular, its powerful integration with QuickBooks and user-friendly mobile app drive efficiency and accuracy across operations.
Overall Rating
Based on 48 users reviews
4.2
Rating Distribution
Positive
85%
Neutral
8%
Negative
6%
Starting Price
$195
/month
Service Fusion Specifications
Project Planning and Scheduling
Budget Management
Resource Allocation
Document Management
What Is Service Fusion?
Overview
Service Fusion is a cloud-based field service management (FSM) software designed to streamline business operations with mobile workforces. As a comprehensive tool in the field service management sector, Service Fusion stands out for its adaptability to different business sizes and industry-specific needs. It helps regularize operations by optimizing scheduling, streamlining dispatch processes, simplifying invoicing, and more.
What Is Service Fusion Best For?
Service Fusion excels in its seamless QuickBooks integration. This integration eliminates manual data entry and ensures financial data flows smoothly between platforms. This real-time financial picture empowers businesses to make data-driven decisions and optimize profitability.
Service Fusion Pricing
The following are the pricing plans:
- Starter -$195/month (unlimited users)
- Plus -$295/month (unlimited users)
- Pro -$495/month (unlimited users)
Disclaimer: The pricing is subject to change.
Service Fusion Integrations
The software integrates with the following third-party applications, including:
- Profit Rhino
- Service Nation
- PulseM
- Coast
- Nexa
- Out Of The Box
- FieldPoint
- Baytek
How Does Service Fusion Work?
Here is how you can get started with the Service Fusion dashboard after logging in:
- Configure company settings, including service areas, pricing, and business hours
- Set up user accounts for office staff, dispatchers, and field technicians
- Create a service catalog with detailed job types, descriptions, and pricing
- Import existing customer database or manually add new customer profiles
- Customize scheduling preferences and technician availability
- Define automated workflows for standard service processes
- Set up integration with accounting software and payment gateways
- Create custom forms for job estimates, work orders, and invoices
Who Is Service Fusion For?
Service Fusion software caters to small-to-midsize industries, including:
- HVAC
- Plumbing
- Electrical
- Appliance repair
- Property maintenance firms
- Security systems
Is Service Fusion Right For You?
Do you need help managing a mobile workforce and streamlining field service operations? Service Fusion can help! Juggling scheduling, dispatching, invoicing, and customer communication can be a nightmare. Service Fusion automates tasks and centralizes everything in one place, saving you time and money.
Security and scalability are top priorities for Service Fusion. It has robust security measures to protect your data, including industry-standard encryption and access controls. Plus, Service Fusion scales to meet the needs of growing businesses, so you can be confident that your FSM software will grow with you.
Still, trying to figure out if Service Fusion is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Service Fusion Features
Effortlessly schedule jobs by matching technician skills and location with real-time GPS data. Drag-and-drop functionality allows for quick adjustments, ensuring your most qualified technicians are dispatched to jobs promptly, maximizing efficiency and customer satisfaction.
Generate professional invoices automatically after each completed job. Seamless integration with QuickBooks eliminates manual data entry and ensures smooth accounting workflows. The platform offers your customers multiple secure payment options, accelerating invoice collection and improving cash flow.
Maintain detailed customer profiles within Service Fusion, including contact information, service history, preferences, and communication methods. This centralized hub empowers you to personalize communication, anticipate customer needs, and build stronger client relationships.
Create professional service estimates with pre-built templates and standardized pricing. Quickly convert estimates to jobs with a single click, streamlining the workflow for your team. Capture photos and job details directly on the mobile app, ensuring accurate estimates and efficient job completion.
Track the location of your field technicians in real time with Service Fusion's GPS fleet tracking. This empowers you to monitor progress, optimize dispatching, and improve customer service by providing accurate arrival estimates.
With Service Fusion's contactless E-Sign feature, you can minimize physical contact and streamline your workflow. Customers can electronically sign documents like work orders and invoices directly on their mobile devices, improving efficiency and convenience for both your business and your clients.
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