Bigin By Zoho CRM Reviews

“Efficient CRM tool without unnecessary burden

Pros

A major advantage of Bigin is its ability to foster team collaboration. Every team member can immediately see who is in contact with whom and the current status of the acquisition process. Bigin has an interface designed for speed and efficiency. Although there's always a bit of a learning curve with new tools, Bigin makes me productive quickly, making it accessible to both tech-savvy CRM system users and newbies.

Cons

I find Bigin's reporting and analytics tools provide basic data analysis capabilities but could be further developed for companies needing more comprehensive analysis. Bigin features a leaner set of features, which means the customization options are a bit more limited compared to other CRM tools.

“Very cost friendly CRM

Pros

It's a very affordable solution compared to other CRMs.

Cons

I'm disappointed by the lack of true email integration or inbox.

“Where to Begin with BIGIN

Pros

The system's simplicity, speed, and intuitive layout have made it incredibly user-friendly for me. Also, once I figured out how to configure the notifications, they proved to be a valuable feature, keeping me updated and informed in real-time.

Cons

There's a problem with mass email, but I have been informed of a workaround/alternative function.

“Ease of Use

Pros

Gmail plugin and mobile app were essential features while looking for a CRM. Bigin has both. I also like the simple interface, making it easier to use.

Cons

I wish it had robust features within Gmail so I don't have to switch between the app and Gmail.

“I really want to love it.

Pros

There is so much I love about this app. It's pretty simple to use, has a lot of great features, probably everything I need, to be honest. After they work out the bugs, I think it will be pretty great.

Cons

There are bugs, and some things don't even work, including important features. I've reported enough issues to feel like a beta tester. Although it reveals something about their development team, I'm still hopeful they'll eventually get it right because they do try hard. It's obvious they invest a lot of time and money into their support team, but as hard as they try, they really need to train them better. Sometimes I end up finding answers myself and then training them. They also need a team in the U.S., as it is very difficult to understand the thick Indian accent on the phone.

“Great Sole Proprietor CRM

Pros

The platform's user-friendly nature, coupled with its high level of customization, has made it an invaluable tool for me. Its CRM capabilities are robust, allowing for effective management of client relationships.

Cons

There's no mapping capability on the mobile side like Zoho.

“Very good starting point!

Pros

I utilize Bigin by Zoho CRM to meticulously monitor and manage our leads on prospective clients and sales. This comprehensive system ensures that our entire organization maintains a clear and up-to-date understanding of who has interacted with each client, the details of those interactions, and the current status of their engagement with our services. Its simplicity is its best asset and the biggest downside, I'd say.

Cons

One of the biggest problems I've seen so far is the implementation of phone calls, which are not easily tracked if you don't use their platform to make the call. The customer support is reactive so far, but the lack of different languages can be a downside compared to the competitors on the market. Some advanced features for integration are missing, but that is to be expected from a product aimed at small teams.

“Simple but effective

Pros

It offers a great contact management system, import functionality, emailing, and integration with WooCommerce.

Cons

Nothing so far, but during the trial, it would have been helpful to be able to add a second user to work out some of the sharing details.

“Good and very affordable

Pros

From a pricing point of view, it is very good, so everyone can afford it.

Cons

I need WhatsApp Cloud API integration, so I can do WhatsApp marketing and automation as well.

“Great CRM to Help your business grow

Pros

I like the ease of use and the integrations that Bigin offers. The interface is intuitive, making it simple to manage client relationships effectively. Additionally, the semi-personalization options available allow for a certain level of customization that suits our firm's needs.

Cons

What I like least about Bigin is that it is not fully customizable. While it offers some degree of customization, there are limitations that prevent it from being tailored entirely to my specific workflow and preferences.

“Bigin by Zoho CRM - Great Tool, easy to use and best cost/benefit

Pros

All its functionality is easy to use and reasonably priced.

Cons

I'd like more WhatsApp Business functionality with the current integration.

“Simple, easy to use but powerful enough

Pros

The platform features a clean, clutter-free interface that enhances usability. Its modern design is complemented by extensive customization options, allowing me to tailor the system to meet my specific needs and preferences.

Cons

Reporting seems a bit too basic for my needs.

“Affordable and easy to use CRM

Pros

Bigin is easy to set up and super easy to use. If you are a startup looking for simple functionality in a CRM, then it's a great option.

Cons

The features and functionality are limited, but I can't expect more at this price point.

“very good product

Pros

Easy to use - integration with email service provider.

Cons

Their support could be better, chat support would be nice.

“Great startup CRM that scales as you grow

Pros

Their scaling properties and simplicity of use and setup. It offers great contact tracking and pipeline abilities.

Cons

It doesn't integrate with Zoho Books on the free version.

“Best Budgeted CRM

Pros

I manage leads and contacts with ease, and I appreciate the multiple pipeline management feature.

Cons

I found the level of automation lacking and noticed a notable absence of options for conducting bulk email marketing campaigns.

“Sales review

Pros

The format and layout were simple for me to grasp and understand.

Cons

It required a fair amount of exploration to uncover the full utility of certain features within the platform.

“Very good for small business

Pros

I recently started using Zoho Bigin for my company, and I couldn't be more satisfied. The intuitive interface makes it incredibly easy for me to manage customer relationships and track sales pipelines. Its integration with other Zoho products enhances my workflow efficiency. Overall, Bigin has streamlined my processes and significantly improved my productivity. Highly recommend! 5 stars!

Cons

The integration capabilities are somewhat constrained when compared to other CRM systems available in the market.

“Bigin is a Amazing CRM tool for small businesses

Pros

I appreciate the awesome customer service; it was prompt and answered all of my questions. Bigin is a straightforward and simple-to-use CRM tool for small businesses. It's great that I can start with the basics and add the different tools I need as I grow. Sales pipeline, contact management, and task automation features guarantee time-saving and flexibility throughout my business day, helping my day-to-day business activity prosper. Bigin for the win!

Cons

In my initial 90 days of using this platform, I have yet to encounter any significant drawbacks or issues.

“Best in Class CRM

Pros

I have enjoyed using Bigin by Zoho as my primary CRM. It is cost-effective and efficient, but most importantly, it's easy for me to set up and use.

Cons

As your organization scales up, the pricing structure may start to climb, potentially becoming burdensome.