Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 500+ employees

5.0
July 2023

“Ultimate guide to customer success”

Pros

Bitrix24s knowledge base is a valuable resource for our customers providing answers articles and documentation. Customer support is reliable.

Cons

The chat features availability can be inconsistent and sometimes you may experience a wait time to speak with a support representative.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

H

Houyamne

Marketing and Advertising, 11-50 employees

2.0
July 2023

“Worst web builder ever used”

Pros

Bitrixs customer support experience stands out with dedicated agents offering valuable advice and support.

Cons

My experience with Bitrix has been quite poor due to its extensive confusing service offerings a lackluster user interface high subscription costs and limitations.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

6

Functionality

5

B

Brijesh

Hospitality, 11-50 employees

4.0
July 2023

“Collaborate and succeed with Bitrix24”

Pros

Bitrix24 has simplified our operations and greatly enhanced task management contributing to our success.

Cons

While highertier plans can be a bit costly more affordable options would be welcome.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A

Austin

Pharmaceuticals, 51-100 employees

3.0
July 2023

“Bitrix24 your immersive task management solution”

Pros

The featurerich task management tools in Bitrix24 have significantly enhanced our teams workflow. They have facilitated seamless file uploads and fostered effective collaboration within the application.

Cons

I believe the free version could offer a more comprehensive range of tools for exploration possibly by imposing certain limitations rather than entirely restricting access to premium features.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

J

Jamieal

Apparel & Fashion, 1-10 employees

5.0
July 2023

“Bitrix24 review”

Pros

What I appreciate the most about Bitrix24 is its provision of free forms and customizable options that streamline communication with both partners and clients within one unified platform.

Cons

Frankly I have yet to come across any aspect of Bitrix24 that I dont find appealing.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

P

Philip

Information Technology and Services, 1-10 employees

5.0
June 2023

“Why we use Bitrix24”

Pros

Bitrix24 serves as the backbone of our entire business operations encompassing everything from contact management to task assignments and communication all consolidated within a single system.

Cons

Occasionally we encounter some manageable glitches but they do not significantly hinder our workflow.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

RA

Raul Antonio

Entertainment, 1-10 employees

5.0
June 2023

“Increasing the efficiency of my team”

Pros

The diverse array of features and functionalities in Bitrix24 enables efficient team task management and realtime monitoring of progress enhancing coordination and communication among team members.

Cons

At times I encounter difficulties in swiftly locating specific options or settings which can be a bit frustrating suggesting the potential for improvement in usability and user experience.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

D

David

Information Technology and Services, 51-100 employees

5.0
June 2023

“Good costbenefit for mediumsized companies”

Pros

Bitrix24 proves to be a valuable tool for midsized companies seeking a comprehensive set of tools without having to opt for premium tiers.

Cons

The learning curve is steeper compared to other CRMs available in the market.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

L

Liliana

Marketing and Advertising, 1-10 employees

5.0
June 2023

“An indispensable ally in project management”

Pros

With its wideranging toolset Bitrix24 facilitates seamless project management and communication enabling streamlined task assignment progress tracking and realtime collaboration with my team.

Cons

The initial learning curve can be slightly overwhelming given the abundance of features and functions the platform offers.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

K

Kevin

Automotive, 11-50 employees

5.0
June 2023

“BITRIX 24 CRM Review”

Pros

I highly value the ease of use and customizable deployment options that Bitrix24 offers making it a great product for our teams needs.

Cons

I find reporting challenging especially when attempting to generate activity reports for CRM notes and sales calls conducted on the go.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

M

Mohamed

Architecture & Planning, 1-10 employees

4.0
June 2023

“Excellent service”

Pros

I admire the effortless setup and userfriendly interface of Bitrix24 making information organization and access a seamless experience.

Cons

The professional version might seem slightly expensive especially considering the prevailing inflation in my country Egypt.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

A

Adriaan

Banking, 1-10 employees

1.0
June 2023

“Changing sales after the fact”

Pros

I do utilize Bitrix24s free version and have found it useful thus far.

Cons

We encountered issues related to the pricing policy as the company did not honor the initially promised forever pricing option resulting in a loss of trust.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

3

Functionality

4

G

Gabor

Education Management, 1-10 employees

4.0
June 2023

“Nothing is easy”

Pros

I rely on Bitrix24s free version for my needs.

Cons

No issues

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

M

Mayerly

Marketing and Advertising, 1-10 employees

5.0
June 2023

“Transforming business management”

Pros

The extensive tools for customer followup project management and process automation significantly contribute to enhanced efficiency in my business operations.

Cons

The platforms abundance of features and options sometimes makes it challenging to locate specific tools quickly primarily due to personal preference regarding the user interface design.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

AS

Agnes Serwaa

Real Estate, 1-10 employees

Less than a year

5.0
June 2023

“A good SaaS solution for all businesses”

Pros

The simplicity of Bitrix28 is valued, and the tutorials, along with clear instructions, prove highly beneficial.

Cons

Customizing Bitrix28 to suit specific needs is challenging due to the platform's limited customization options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

P

Parth

Information Technology and Services, 51-100 employees

More than a year

5.0
June 2023

“Multitasking Project Management Platform To Improve Efficiency”

Pros

Bitrix is a user-friendly tool enhancing collaborative work enjoyment. It facilitates the creation of quality websites, each featuring phone and chat functionality. Admin accounts allow easy user addition, with full visibility into user account activities.

Cons

Understanding the application's objectives can be time-consuming, given its unique nature. Initial use left me feeling confused about its features, necessitating tutorial watching and guideline reading for optimal utilization.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

K

Krishna

Hospital & Health Care, 500+ employees

More than a year

5.0
June 2023

“An all-inclusive project management software”

Pros

Bitrix28, implemented company-wide, stands out as the most comprehensive and powerful project management software. It seamlessly offers simple integrations for immediate implementation.

Cons

The product's UI has room for improvement. While its learning curve is shorter than some software, it remains noticeable during initial use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DA

David Arturo

Marketing and Advertising, 1-10 employees

5.0
June 2023

“A platform that is not specialized”

Pros

The initial experience with Bitrix28, as the first web project manager, was positive, thanks to its short learning curve.

Cons

Attempting to cover numerous functionalities, Bitrix28 lacks clarity on its core strengths, and integration into the daily operational flow proved challenging.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

5.0
June 2023

“A Comprehensive Collaboration Platform for Businesses”

Pros

Bitrix28, a comprehensive collaboration platform, stands out for its versatility and flexibility, catering to businesses of all sizes. Users appreciate the platform's customization options, adapting to specific needs and workflows.

Cons

Notable complexities, restricted customization on the free version, and limited integrations are among the platform's drawbacks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

P

Pablo

Information Technology and Services, 11-50 employees

More than a year

5.0
June 2023

“Bitrix28 Review”

Pros

With nearly two years of use, Bitrix28 efficiently manages CRM, projects, and tasks for two websites, demonstrating its effectiveness.

Cons

Support, in my opinion, is somewhat complicated, yet they consistently resolved issues attentively.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9