Anonymous
Not Specified, 500+ employees
“Ultimate guide to customer success”
Pros
Bitrix24s knowledge base is a valuable resource for our customers providing answers articles and documentation. Customer support is reliable.
Cons
The chat features availability can be inconsistent and sometimes you may experience a wait time to speak with a support representative.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Houyamne
Marketing and Advertising, 11-50 employees
“Worst web builder ever used”
Pros
Bitrixs customer support experience stands out with dedicated agents offering valuable advice and support.
Cons
My experience with Bitrix has been quite poor due to its extensive confusing service offerings a lackluster user interface high subscription costs and limitations.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
6
Functionality
5
Brijesh
Hospitality, 11-50 employees
“Collaborate and succeed with Bitrix24”
Pros
Bitrix24 has simplified our operations and greatly enhanced task management contributing to our success.
Cons
While highertier plans can be a bit costly more affordable options would be welcome.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Austin
Pharmaceuticals, 51-100 employees
“Bitrix24 your immersive task management solution”
Pros
The featurerich task management tools in Bitrix24 have significantly enhanced our teams workflow. They have facilitated seamless file uploads and fostered effective collaboration within the application.
Cons
I believe the free version could offer a more comprehensive range of tools for exploration possibly by imposing certain limitations rather than entirely restricting access to premium features.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6
Jamieal
Apparel & Fashion, 1-10 employees
“Bitrix24 review”
Pros
What I appreciate the most about Bitrix24 is its provision of free forms and customizable options that streamline communication with both partners and clients within one unified platform.
Cons
Frankly I have yet to come across any aspect of Bitrix24 that I dont find appealing.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Philip
Information Technology and Services, 1-10 employees
“Why we use Bitrix24”
Pros
Bitrix24 serves as the backbone of our entire business operations encompassing everything from contact management to task assignments and communication all consolidated within a single system.
Cons
Occasionally we encounter some manageable glitches but they do not significantly hinder our workflow.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Raul Antonio
Entertainment, 1-10 employees
“Increasing the efficiency of my team”
Pros
The diverse array of features and functionalities in Bitrix24 enables efficient team task management and realtime monitoring of progress enhancing coordination and communication among team members.
Cons
At times I encounter difficulties in swiftly locating specific options or settings which can be a bit frustrating suggesting the potential for improvement in usability and user experience.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
David
Information Technology and Services, 51-100 employees
“Good costbenefit for mediumsized companies”
Pros
Bitrix24 proves to be a valuable tool for midsized companies seeking a comprehensive set of tools without having to opt for premium tiers.
Cons
The learning curve is steeper compared to other CRMs available in the market.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Liliana
Marketing and Advertising, 1-10 employees
“An indispensable ally in project management”
Pros
With its wideranging toolset Bitrix24 facilitates seamless project management and communication enabling streamlined task assignment progress tracking and realtime collaboration with my team.
Cons
The initial learning curve can be slightly overwhelming given the abundance of features and functions the platform offers.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Kevin
Automotive, 11-50 employees
“BITRIX 24 CRM Review”
Pros
I highly value the ease of use and customizable deployment options that Bitrix24 offers making it a great product for our teams needs.
Cons
I find reporting challenging especially when attempting to generate activity reports for CRM notes and sales calls conducted on the go.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Mohamed
Architecture & Planning, 1-10 employees
“Excellent service”
Pros
I admire the effortless setup and userfriendly interface of Bitrix24 making information organization and access a seamless experience.
Cons
The professional version might seem slightly expensive especially considering the prevailing inflation in my country Egypt.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Adriaan
Banking, 1-10 employees
“Changing sales after the fact”
Pros
I do utilize Bitrix24s free version and have found it useful thus far.
Cons
We encountered issues related to the pricing policy as the company did not honor the initially promised forever pricing option resulting in a loss of trust.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
3
Functionality
4
Gabor
Education Management, 1-10 employees
“Nothing is easy”
Pros
I rely on Bitrix24s free version for my needs.
Cons
No issues
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Mayerly
Marketing and Advertising, 1-10 employees
“Transforming business management”
Pros
The extensive tools for customer followup project management and process automation significantly contribute to enhanced efficiency in my business operations.
Cons
The platforms abundance of features and options sometimes makes it challenging to locate specific tools quickly primarily due to personal preference regarding the user interface design.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Agnes Serwaa
Real Estate, 1-10 employees
Less than a year
“A good SaaS solution for all businesses”
Pros
The simplicity of Bitrix28 is valued, and the tutorials, along with clear instructions, prove highly beneficial.
Cons
Customizing Bitrix28 to suit specific needs is challenging due to the platform's limited customization options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Parth
Information Technology and Services, 51-100 employees
More than a year
“Multitasking Project Management Platform To Improve Efficiency”
Pros
Bitrix is a user-friendly tool enhancing collaborative work enjoyment. It facilitates the creation of quality websites, each featuring phone and chat functionality. Admin accounts allow easy user addition, with full visibility into user account activities.
Cons
Understanding the application's objectives can be time-consuming, given its unique nature. Initial use left me feeling confused about its features, necessitating tutorial watching and guideline reading for optimal utilization.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Krishna
Hospital & Health Care, 500+ employees
More than a year
“An all-inclusive project management software”
Pros
Bitrix28, implemented company-wide, stands out as the most comprehensive and powerful project management software. It seamlessly offers simple integrations for immediate implementation.
Cons
The product's UI has room for improvement. While its learning curve is shorter than some software, it remains noticeable during initial use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
David Arturo
Marketing and Advertising, 1-10 employees
“A platform that is not specialized”
Pros
The initial experience with Bitrix28, as the first web project manager, was positive, thanks to its short learning curve.
Cons
Attempting to cover numerous functionalities, Bitrix28 lacks clarity on its core strengths, and integration into the daily operational flow proved challenging.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 1-10 employees
“A Comprehensive Collaboration Platform for Businesses”
Pros
Bitrix28, a comprehensive collaboration platform, stands out for its versatility and flexibility, catering to businesses of all sizes. Users appreciate the platform's customization options, adapting to specific needs and workflows.
Cons
Notable complexities, restricted customization on the free version, and limited integrations are among the platform's drawbacks.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Pablo
Information Technology and Services, 11-50 employees
More than a year
“Bitrix28 Review”
Pros
With nearly two years of use, Bitrix28 efficiently manages CRM, projects, and tasks for two websites, demonstrating its effectiveness.
Cons
Support, in my opinion, is somewhat complicated, yet they consistently resolved issues attentively.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9