Ashutosh
Computer Software, 51-100 employees
More than a year
“Well designed but less features for non premium user”
Pros
Positive feedback is given for Bitrix28's time tracking software, making task allocation and progress monitoring easy. Additionally, it proves useful for attendance management.
Cons
Bitrix28 offers limited features for non-paid members, requiring a plan purchase for full access to useful features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Melina
Marketing and Advertising, 500+ employees
Less than a year
“A single place to fulfill all of our requirements”
Pros
Bitrix28 provides a unified platform for project management, content collaboration, and video conferencing tools.
Cons
Transmitting large files during conferencing negatively affects audio and video quality, whether sending or receiving them.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“Bitrix28 Review”
Pros
Known for its comprehensive features, Bitrix28 excels in lead management, with offerings geared toward larger companies. The free plan makes these features accessible to businesses of all sizes.
Cons
Limited customization options and slow response time are notable drawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
David
Staffing and Recruiting, 1-10 employees
Less than 6 months
“Feature Packed CRM”
Pros
Bitrix28, a feature-packed CRM software, extends beyond lead generation to include project management, candidate tracking, and software integration with tools like QuickBooks. Competitive pricing and monthly fees for unlimited users enhance its appeal.
Cons
The user interface isn't the most user-friendly compared to other CRMs, and without embarking on training, the full benefits seem inaccessible.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
“Experience with Bitrix28”
Pros
Bitrix28 CRM boasts multiple functions, including marketing automation, lead and contact management, and sales pipeline management. Users can customize the CRM to meet preferences and business needs, creating unique fields, workflows, and reports.
Cons
Some users find the platform challenging to learn, especially those not tech-savvy. While the free plan entices small businesses, it has limitations like a restricted number of custom fields and workflows.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Eileen
Electrical/Electronic Manufacturing, 201 - 500 employees
“Robust project management tool”
Pros
Bitrix24 provides a comprehensive solution for office and project management, offering a wide range of tools that enhance team efficiency and productivity. Tracking project progress and assigning tasks to team members is made easy, thanks to features like shared calendars and automatic notifications. The platform promotes collaboration through real-time file sharing, chat features, and video conferencing. Additionally, Bitrix24 enables workflow automation, allowing office managers to focus on higher-value tasks.
Cons
While Bitrix24 offers an extensive set of features, some advanced functionalities require paid subscriptions, which may pose a limitation for companies with budget constraints.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Armand
Hospital & Health Care, 1-10 employees
“Great All Round Product”
Pros
Bitrix24s extensive feature set caters to a wide array of needs.
Cons
While setting up the platform can be intricate the effort is worthwhile if done correctly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Domingo Antonio
Marketing and Advertising, 1-10 employees
“The best team task management software”
Pros
The efficient management of team tasks at no cost is the most beneficial aspect for my budget.
Cons
While the user interface design isnt particularly modern or visually appealing this does not impede the tools functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Nusret
Venture Capital & Private Equity, 11-50 employees
“Absolute Regret”
Pros
Bitrix24 has caused significant disruptions in my business operations.
Cons
Despite the high initial cost additional expenses for developers and the lack of refund policy have made it a regrettable investment.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
4
Functionality
3
Keith
Financial Services, 1-10 employees
“Give Bitrix24 All Your Attention”
Pros
I am enamored with the extensive capabilities of Bitrix24 in lead generation encompassing marketing sales project management and more.
Cons
While Bitrix24 is impressive there is room for improvement particularly in the realm of marketing automation.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Ifeoluwapo
Accounting, 11-50 employees
“Task Management with Bitrix24”
Pros
Bitrix24 facilitates comprehensive task management including setting deadlines and tracking progress effectively.
Cons
The interface might be overwhelming for individuals unfamiliar with the system.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Khaled
Farming, 11-50 employees
“A Little Bit of This and That”
Pros
Bitrix24 serves as the core of our business operations enabling us to efficiently manage our company with a limited workforce.
Cons
The slow implementation of crucial features hinders our operational efficiency.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Ngoc
Investment Management, 1-10 employees
“Just Review”
Pros
The CRM system in Bitrix24 is neatly organized and the platform allows for personal customization like a mini social media platform enhancing its usefulness.
Cons
The major drawback lies in the customer service requiring additional payments for support and delayed response times.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Hidehisa
AirlinesAviation, 51-100 employees
“There Are Problems with Using in Japan”
Pros
Despite challenges Bitrix24 proves to be a costeffective solution once users grasp its concept.
Cons
Issues such as the absence of Japanese fonts slow file reading and unstable video conferencing limit its use in Japan.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Sarbjit
Information Technology and Services, 51-100 employees
“UX Wise Too Bad to Understand Where We Need to Edit Options”
Pros
Bitrix24s chat feature is beneficial although there are issues with IVR call dropping and leave approval processes.
Cons
Setting up the platform requires extensive guidance and communication via text is not as smooth.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
6
Functionality
4
Eileen
ElectricalElectronic Manufacturing, 101-500 employees
“Robust Project Management Tool”
Pros
Bitrix24 simplifies project tracking task assignment and collaboration with features like shared calendars and automated notifications enhancing overall productivity.
Cons
Advanced features requiring paid subscriptions may pose limitations for smaller budget companies.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Onur
Machinery, 11-50 employees
“Review”
Pros
Bitrix24s CRM automations chat and team management capabilities are highly beneficial for enhancing business operations.
Cons
However its calendar synchronization with Outlook is not up to the mark.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Diogo
Hospital & Health Care, 51-100 employees
“Wix Choice”
Pros
The CRM functionality stands out in Bitrix24 while other aspects pushed us to opt for another platform.
Cons
Both ecommerce and mail marketing perform better on Wix compared to Bitrix24.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
4
Functionality
4
Anonymous
Unknown, 51-100 employees
“Very Useful”
Pros
Bitrix24 is userfriendly and offers comprehensive solutions that significantly improve team productivity and time management along with various integration options.
Cons
The absence of uptodate tutorial videos makes the learning process a bit challenging.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Rausibell
Retail, 101-500 employees
“Bitrix24 Transforms Immediate Searches”
Pros
Bitrix24s search function is highly efficient allowing easy access to organized information while the platforms sharing and communication features are commendable.
Cons
However managing deals and sales funnels can be complex compared to other CRM providers and certain interface sections are not userfriendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9