Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Ashutosh

Computer Software, 51-100 employees

More than a year

5.0
June 2023

“Well designed but less features for non premium user”

Pros

Positive feedback is given for Bitrix28's time tracking software, making task allocation and progress monitoring easy. Additionally, it proves useful for attendance management.

Cons

Bitrix28 offers limited features for non-paid members, requiring a plan purchase for full access to useful features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

M

Melina

Marketing and Advertising, 500+ employees

Less than a year

5.0
June 2023

“A single place to fulfill all of our requirements”

Pros

Bitrix28 provides a unified platform for project management, content collaboration, and video conferencing tools.

Cons

Transmitting large files during conferencing negatively affects audio and video quality, whether sending or receiving them.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
June 2023

“Bitrix28 Review”

Pros

Known for its comprehensive features, Bitrix28 excels in lead management, with offerings geared toward larger companies. The free plan makes these features accessible to businesses of all sizes.

Cons

Limited customization options and slow response time are notable drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

D

David

Staffing and Recruiting, 1-10 employees

Less than 6 months

5.0
June 2023

“Feature Packed CRM”

Pros

Bitrix28, a feature-packed CRM software, extends beyond lead generation to include project management, candidate tracking, and software integration with tools like QuickBooks. Competitive pricing and monthly fees for unlimited users enhance its appeal.

Cons

The user interface isn't the most user-friendly compared to other CRMs, and without embarking on training, the full benefits seem inaccessible.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

5.0
June 2023

“Experience with Bitrix28”

Pros

Bitrix28 CRM boasts multiple functions, including marketing automation, lead and contact management, and sales pipeline management. Users can customize the CRM to meet preferences and business needs, creating unique fields, workflows, and reports.

Cons

Some users find the platform challenging to learn, especially those not tech-savvy. While the free plan entices small businesses, it has limitations like a restricted number of custom fields and workflows.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

E

Eileen

Electrical/Electronic Manufacturing, 201 - 500 employees

5.0
May 2023

“Robust project management tool”

Pros

Bitrix24 provides a comprehensive solution for office and project management, offering a wide range of tools that enhance team efficiency and productivity. Tracking project progress and assigning tasks to team members is made easy, thanks to features like shared calendars and automatic notifications. The platform promotes collaboration through real-time file sharing, chat features, and video conferencing. Additionally, Bitrix24 enables workflow automation, allowing office managers to focus on higher-value tasks.

Cons

While Bitrix24 offers an extensive set of features, some advanced functionalities require paid subscriptions, which may pose a limitation for companies with budget constraints.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

A

Armand

Hospital & Health Care, 1-10 employees

5.0
May 2023

“Great All Round Product”

Pros

Bitrix24s extensive feature set caters to a wide array of needs.

Cons

While setting up the platform can be intricate the effort is worthwhile if done correctly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

DA

Domingo Antonio

Marketing and Advertising, 1-10 employees

5.0
May 2023

“The best team task management software”

Pros

The efficient management of team tasks at no cost is the most beneficial aspect for my budget.

Cons

While the user interface design isnt particularly modern or visually appealing this does not impede the tools functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

N

Nusret

Venture Capital & Private Equity, 11-50 employees

1.0
May 2023

“Absolute Regret”

Pros

Bitrix24 has caused significant disruptions in my business operations.

Cons

Despite the high initial cost additional expenses for developers and the lack of refund policy have made it a regrettable investment.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

4

Functionality

3

K

Keith

Financial Services, 1-10 employees

5.0
May 2023

“Give Bitrix24 All Your Attention”

Pros

I am enamored with the extensive capabilities of Bitrix24 in lead generation encompassing marketing sales project management and more.

Cons

While Bitrix24 is impressive there is room for improvement particularly in the realm of marketing automation.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

I

Ifeoluwapo

Accounting, 11-50 employees

4.0
May 2023

“Task Management with Bitrix24”

Pros

Bitrix24 facilitates comprehensive task management including setting deadlines and tracking progress effectively.

Cons

The interface might be overwhelming for individuals unfamiliar with the system.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

K

Khaled

Farming, 11-50 employees

4.0
May 2023

“A Little Bit of This and That”

Pros

Bitrix24 serves as the core of our business operations enabling us to efficiently manage our company with a limited workforce.

Cons

The slow implementation of crucial features hinders our operational efficiency.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

N

Ngoc

Investment Management, 1-10 employees

3.0
May 2023

“Just Review”

Pros

The CRM system in Bitrix24 is neatly organized and the platform allows for personal customization like a mini social media platform enhancing its usefulness.

Cons

The major drawback lies in the customer service requiring additional payments for support and delayed response times.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

6

H

Hidehisa

AirlinesAviation, 51-100 employees

3.0
May 2023

“There Are Problems with Using in Japan”

Pros

Despite challenges Bitrix24 proves to be a costeffective solution once users grasp its concept.

Cons

Issues such as the absence of Japanese fonts slow file reading and unstable video conferencing limit its use in Japan.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

S

Sarbjit

Information Technology and Services, 51-100 employees

2.0
May 2023

“UX Wise Too Bad to Understand Where We Need to Edit Options”

Pros

Bitrix24s chat feature is beneficial although there are issues with IVR call dropping and leave approval processes.

Cons

Setting up the platform requires extensive guidance and communication via text is not as smooth.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

6

Functionality

4

E

Eileen

ElectricalElectronic Manufacturing, 101-500 employees

5.0
May 2023

“Robust Project Management Tool”

Pros

Bitrix24 simplifies project tracking task assignment and collaboration with features like shared calendars and automated notifications enhancing overall productivity.

Cons

Advanced features requiring paid subscriptions may pose limitations for smaller budget companies.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

O

Onur

Machinery, 11-50 employees

5.0
May 2023

“Review”

Pros

Bitrix24s CRM automations chat and team management capabilities are highly beneficial for enhancing business operations.

Cons

However its calendar synchronization with Outlook is not up to the mark.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

D

Diogo

Hospital & Health Care, 51-100 employees

2.0
May 2023

“Wix Choice”

Pros

The CRM functionality stands out in Bitrix24 while other aspects pushed us to opt for another platform.

Cons

Both ecommerce and mail marketing perform better on Wix compared to Bitrix24.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

4

Functionality

4

A

Anonymous

Unknown, 51-100 employees

5.0
May 2023

“Very Useful”

Pros

Bitrix24 is userfriendly and offers comprehensive solutions that significantly improve team productivity and time management along with various integration options.

Cons

The absence of uptodate tutorial videos makes the learning process a bit challenging.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

R

Rausibell

Retail, 101-500 employees

5.0
May 2023

“Bitrix24 Transforms Immediate Searches”

Pros

Bitrix24s search function is highly efficient allowing easy access to organized information while the platforms sharing and communication features are commendable.

Cons

However managing deals and sales funnels can be complex compared to other CRM providers and certain interface sections are not userfriendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9