Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Jeff

Automotive, 500+ employees

5.0
May 2023

“AllinOne Platform Organize Daily Work and Improve Collaboration”

Pros

Bitrix24 streamlines daily tasks facilitates efficient collaboration and offers a plethora of useful features that enhance team productivity and organization.

Cons

Despite its extensive capabilities the programs interface can be overwhelming and the analytics tools are not easily accessible or userfriendly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

S

Sourabh

Alternative Medicine, 1-10 employees

5.0
May 2023

“Streamline Your Business Operations”

Pros

Bitrix24 has significantly improved my business operations by providing an allinone solution that simplifies task management and workflow automation aiding in better team collaboration and remote work.

Cons

However the lack of robust customer support services poses a challenge for users seeking assistance.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A

Amr

Information Technology and Services, 101-500 employees

5.0
May 2023

“Revolutionizing Teamwork”

Pros

Bitrix24s high level of customization facilitates seamless collaboration and workflow management making it a valuable option for teams of all sizes and budgets with its accessible free version.

Cons

New users may find the learning curve steep and the limited integration options may be a drawback for businesses with specific needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

M

Martin

Real Estate, 11-50 employees

5.0
May 2023

“Comprehensive CRM Solution for Growing Businesses”

Pros

The marketing automation features have been a real timesaver for me and I appreciate the support for multiple pipelines. Another major advantage is its availability in 18 different languages which greatly benefits my international team.

Cons

However I did encounter a steep learning curve with Bitrix24 especially for beginners. The user interface can feel a bit cluttered at times making navigation somewhat challenging.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

EL

Edna Luci

Entertainment, 1-10 employees

5.0
May 2023

“The CRM that Revolutionized My Business”

Pros

The userfriendly interface has played a pivotal role in helping my team quickly adapt to the platform. I also appreciate the flexibility to customize the platform to match my business requirements.

Cons

An area that could see improvement is the integration with external tools such as social networks or thirdparty applications. While Bitrix24 comes with many builtin features the ability to connect with other tools for enhanced efficiency in certain tasks would be beneficial.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

D

David

Professional Training & Coaching, 1-10 employees

5.0
May 2023

“Comprehensive Tool”

Pros

Bitrix24 offers a comprehensive business solution with a wide array of features including CRM project management customer support and ecommerce. Its userfriendly and affordable for small businesses.

Cons

We faced challenges when requiring simple customizations primarily due to the prohibitive cost of hiring a qualified consultant to assist us.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

DA

Domingo Antonio

Marketing and Advertising, 1-10 employees

5.0
May 2023

“The best team task management software”

Pros

The tool excels in effectively managing team tasks, offering the added advantage of creating unlimited teams and assigning tasks without incurring costs, a boon for my budget.

Cons

The user interface design lacks a modern and appealing touch, but it's worth noting that this is a subjective preference and doesn't impact the tool's functionality.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

N

Nusret

Venture Capital & Private Equity, 11-50 employees

More than a year

1.0
May 2023

“Bitrix28 is absolute REGRET , its terribly Abusive, after paid 1500, one must pay 6000 to developers”

Pros

NOTHING, it remains a source of trouble in my business life; I rue the day I opted for it.

Cons

Having paid $1500 for the only usable plan, an additional $6000 was required for developers to integrate it. Conflicting information from different developers adds frustration, and the no-refund policy after payment creates a challenging situation.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

4

Functionality

5

K

Keith

Financial Services, 1-10 employees

More than a year

5.0
May 2023

“Give Bitrix28 All Your Attention”

Pros

I am enamored with this lead generation tool, providing a unified system encompassing functions such as marketing, sales, funnel management, project supervision, call conferences, customer communication, feedback, and social media integrations.

Cons

After configuring a few settings, it becomes evident where improvements are needed in their marketing automation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

I

Ifeoluwapo

Accounting, 11-50 employees

More than a year

5.0
May 2023

“Task Management with Bitrix28”

Pros

Bitrix28 earns my favor for its comprehensive task management, empowering the establishment of deadlines and the monitoring of task progress.

Cons

The interface may seem overwhelming, particularly for users without prior experience with its layout.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

K

khaled

Farming, 11-50 employees

More than a year

5.0
May 2023

“a little bit of this and that”

Pros

A well-rounded assortment of features significantly aids in kickstarting the business.

Cons

The deployment of new essential features is notably slow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

N

Ngoc

Investment Management, 1-10 employees

More than a year

5.0
May 2023

“Just review”

Pros

While nothing particularly stands out to me, I appreciate the neat CRM system and the ability to customize my status, name, and avatar, lending it a cute and helpful mini social media platform feel.

Cons

Various aspects, especially customer service, raise concerns. The need to pay extra for support and training prompts questions. Support inquiries, such as marketing-related issues, experienced a three-day delay in response, causing dissatisfaction.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

H

Hidehisa

Airlines/Aviation, 51-100 employees

More than a year

5.0
May 2023

“There are problems with using in Japan. (Include Double byte area, I guess)”

Pros

It proves cost-effective and becomes highly profitable once the underlying concept is fully understood.

Cons

Several issues, such as the absence of Japanese fonts in Bitrix28Doc, slow reading of office files, inability to input 2-byte characters for Scrum input, and unstable video conferencing, hinder its viability as the company's main infrastructure.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

S

Sarbjit

Information Technology and Services, 51-100 employees

More than a year

2.0
May 2023

“UX Wise too bad to understand where we needs to edit options”

Pros

Bitrix28 offers chat functionality exclusively, excluding video calls, with notable issues including IVR call dropping and leave approval concerns.

Cons

Numerous issues exist, and it's challenging to detail them here. A setup call would be more effective.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

E

Eileen

Electrical/Electronic Manufacturing, 101-500 employees

More than a year

5.0
May 2023

“Robust project management tool”

Pros

Streamlining project progress tracking and task assignment, Bitrix28 incorporates a shared calendar and automatic notifications, ensuring everyone stays informed about deadlines. The platform fosters collaboration through chat features, video conferencing, and real-time file sharing. Moreover, it enables workflow and business process automation, allowing office managers to focus on higher-value tasks.

Cons

Despite Bitrix28 offering a wide array of features, certain advanced functionalities require paid subscriptions, posing a potential drawback for budget-constrained companies.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

O

Onur

Machinery, 11-50 employees

More than a year

5.0
May 2023

“Review”

Pros

Standout features include CRM automations, chat, and team management.

Cons

Synchronization with Outlook on the calendar is subpar.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

D

Diogo

Hospital & Health Care, 51-100 employees

More than a year

2.0
May 2023

“Wix choise”

Pros

Solely opting for the CRM function in Bitrix28, other functionalities steer us towards an alternative platform.

Cons

Wix outperforms Bitrix28 in both E-COMMERCE and mail marketing.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

7

A

Anonymous

Not Specified, 51-100 employees

Less than 6 months

5.0
May 2023

“Very usefull”

Pros

User-friendly and offering all necessary elements for team productivity, it effectively addresses time management issues, boasting a plethora of available integrations.

Cons

Keeping tutorial videos up-to-date would enhance the user experience and simplify the learning process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

R

Rausibell

Retail, 101-500 employees

Less than a year

5.0
May 2023

“Bitrix28 transforms immediate searches”

Pros

The free version of Bitrix28 suits smaller or less complex businesses, offering seamless integration with other programs for marketing campaign automation. Its streamlined feature facilitates easy information sharing and communication within the user base or specific groups. Effective segmentation allows organization based on subgroups, and the search function efficiently retrieves information organized by company or contact.

Cons

The functionality for managing deals and the sales funnel in Bitrix28 is more intricate than that of other cloud CRM providers. Although attempted initially, it didn't align with our requirements. Permissions functionality is limited, hindering the identification of individuals with their own business/contacts. The system interface can be overly complex in specific sections.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

J

Jeff

Automotive, 500+ employees

More than a year

5.0
May 2023

“All-in-one platform, organize daily work and improve collaboration.”

Pros

Bitrix28 is a straightforward and navigable collaboration tool, consolidating projects, files, tasks, contacts, and messages. The AI chatbot impresses with speed and accuracy, enabling effortless creation of tasks, reminders, and notes. As a team leader, it enhances organization and accelerates task completion. The user-friendly interface, resembling our internal social network, ensures easy use. Quick sharing and uploading of records and documents, along with clear and audible video calls, create a seamless experience. Its cloud-based nature ensures easy accessibility without overwhelming computer resources.

Cons

At times, the program might feel overwhelming, possibly due to computer issues or poor configuration during installation. Despite being a fairly comprehensive program, it seems to rely on integrations for everything to be within the same program. The client interface, while easy to use, lacks the intuitiveness desired, causing confusion in finding various options across platforms. Analytics isn't user-friendly, and the design could be improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10