Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S

Sourabh

Alternative Medicine, 1-10 employees

Less than a year

5.0
May 2023

“Streamline Your Business Operations”

Pros

Bitrix28 emerged as the comprehensive tool for a small business owner to efficiently organize activities and manage teams. It significantly transformed my company, offering an intuitive user interface for simplified team onboarding and rapid familiarization. Collaboration features greatly benefit keeping everyone aligned, particularly for remote work. Task setting, assignment, and monitoring find a unified location. The ability to customize workflows and automation stands out, concentrating efforts and saving hours. Overall, Bitrix28 has exceeded expectations, proving a valuable tool for enhancing teamwork and operational efficiency in my small business.

Cons

While the product itself is excellent, there's a lack of substantial customer assistance.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Amr

Information Technology and Services, 101-500 employees

More than a year

5.0
May 2023

“Revolutionizing Teamwork”

Pros

Bitrix28 is a robust collaboration platform worth considering for streamlining team workflows. Notable customization allows tailoring the interface to specific team needs, enhancing productivity and collaboration. With varied and affordable pricing plans, Bitrix28 suits businesses of all sizes and budgets, offering a free option as well.

Cons

Learning to use Bitrix28 poses challenges, especially for newcomers to the platform. The abundance of features requires time for mastery. Despite the free program offering valuable tools, customization options may need enhancement, potentially limiting its appeal to businesses with specific needs. While some integrations exist, they are somewhat limited compared to other platforms.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

R

Rick

Civic & Social Organization, 11-50 employees

More than a year

2.0
May 2023

“Its time to move on”

Pros

While theoretically offering much, Bitrix28 presents numerous practical issues.

Cons

Bitrix28 has numerous drawbacks, foremost being the increasing cost without essential updates. Updates often add unnecessary complexities, and options are scattered throughout the platform, making them hard to locate. Issues with applying updates leave outdated structures and deactivated features. The inability to fully delete an account, including one's own, raises concerns about GDPR compliance. Frustrations arise from unhelpful support and unaddressed concerns about account deletion.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

M

Martin

Real Estate, 11-50 employees

Less than 6 months

5.0
May 2023

“Comprehensive CRM Solution for Growing Businesses”

Pros

Bitrix28's marketing automation tools are a time and effort saver, supporting multiple pipelines. The platform's availability in 18 languages is advantageous for my international team.

Cons

The learning curve for Bitrix28 is steep, particularly for beginners, with a somewhat cluttered user interface posing navigation challenges.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

EL

edna luci

Entertainment, 1-10 employees

5.0
May 2023

“the CRM that revolutionized my business”

Pros

The user-friendly interface of Bitrix28 is crucial for my team's quick adaptation. The customization feature, aligned with business needs, adds to its appeal.

Cons

Integration with external tools, such as social networks or third-party applications, could be improved. While Bitrix28 offers built-in features, connecting with other tools for enhanced efficiency in specific tasks might be beneficial.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

D

David

Professional Training & Coaching, 1-10 employees

Less than 6 months

5.0
May 2023

“Comprehensive Tool”

Pros

Bitrix28, as a comprehensive business solution, encompasses CRM, project management, customer support, and e-commerce. Its user-friendly nature and affordability cater to small businesses.

Cons

Issues arose when simple customizations were needed, and hiring a qualified consultant for assistance proved cost-prohibitive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

Joseph

Information Technology and Services, 10000+ employees

5.0
April 2023

“Comprehensive and user-friendly program”

Pros

Bitrix24 is an all-in-one solution that simplifies sales processes, project monitoring, and document management. Its user-friendly interface makes it easy to explore and utilize all available features. The customizable options in the projects section facilitate seamless daily management, while the email marketing integrations enable targeted communications based on specific sales criteria.

Cons

It would be beneficial to have the ability to export data from the projects section to create comprehensive reports. For instance, the option to export subtasks within a task would enhance reporting capabilities and flexibility. Currently, manual updating of spreadsheets is required to track time spent on specific assignments, which adds to the reporting workload.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

U

Udim

Management Consulting, 2 - 10 employees

5.0
March 2023

“A valuable tool for streamlined communication and project management”

Pros

Bitrix24 offers a diverse range of features that enhance team communication, project management, and customer relationship management. The user-friendly interface and customizable options promote efficient collaboration among team members. The automation capabilities save time and increase productivity. The cloud-based accessibility and mobile app ensure seamless connectivity and productivity even on the go. The responsive customer support team provides helpful assistance when needed.

Cons

The user interface of Bitrix24 can be overwhelming, particularly for new users. The mobile app may experience occasional sluggishness and unresponsiveness. Additionally, the pricing structure may be relatively high for small businesses, especially compared to similar software alternatives in the market.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

L

Limuel

Marketing and Advertising, 501 - 1000 employees

5.0
February 2023

“Simplifying Your Workflow with Bitrix24s All-in-One Business Solution”

Pros

Bitrix24 impresses with its all-in-one approach, combining project management, content collaboration, and video conferencing tools into a single platform. This comprehensive suite of features has significantly improved my workflow, providing convenience and efficiency at my fingertips.

Cons

During video conferences, the transmission of large files can sometimes impact the audio and video quality, which can be frustrating when trying to have productive meetings. It would be beneficial to address this technical issue to ensure smoother communication and collaboration experiences.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

I

Indira

Marketing and Advertising,, 1-10 employees

5.0
February 2023

“660 CRM for small businesses”

Pros

Functioning as a plug-and-play CRM, Bitrix28 proves to be an efficient solution for lead generation, nurturing, and facilitating sales closure.

Cons

The free trial comes with restricted features.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

D

Dinesh

Marketing and Advertising, 101-500 employees

More than a year

5.0
February 2023

“Bitrix28 helps to Boost Productivity by improving our conversion by streamlining lead management”

Pros

Bitrix28's automated workflows have transformed lead management, saving significant time and boosting productivity.

Cons

Integration issues with third-party tools pose a challenge, impacting the creation of a seamless workflow. Despite this, Bitrix28 is an excellent choice for lead management.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A

Anonymous

Not Specified, 11-50 employees

Less than a year

5.0
February 2023

“Streamline Your Business Operations with Bitrix28 - A great solution for all your business needs”

Pros

Impressively, Bitrix28 serves as an all-in-one tool, consolidating operations and reducing the need for multiple platforms. Customization options, collaboration tools, and integration capabilities contribute to its appeal.

Cons

As an all-in-one software, Bitrix28 appears somewhat complex for new users, requiring improvements in the user interface and experience. Overall, the software is good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

L

Limuel

Marketing and Advertising, 500+ employees

More than a year

5.0
February 2023

“Simplifying Your Workflow with Bitrix28's All-in-One Business Solution”

Pros

Bitrix28's integration of project management, content collaboration, and video conferencing tools into a single platform is praised for its convenience, making tasks easily accessible.

Cons

Large file transmission during conferences significantly impacts audio and video quality, hindering productive meetings. A solution to this issue is anticipated.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

J

John

Marketing and Advertising, 1-10 employees

5.0
February 2023

“A popular all-in-one business management and collaboration software.”

Pros

Bitrix28 stands out as a comprehensive platform offering a diverse array of tools for effective business management. Its capabilities span CRM, project and task management, communication, and more. The platform's integration options further enable seamless connectivity with other essential business tools, contributing to enhanced overall efficiency.

Cons

The platform is equipped with an array of features, necessitating time for effective mastery. However, it might prove expensive for larger enterprises or those with intricate needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M

Manish

Marketing and Advertising, 1-10 employees

More than a year

5.0
February 2023

“I Maximize Business Efficiency with Bitrix28”

Pros

Bitrix28 provides an extensive set of collaboration and communication tools, encompassing chat, video calls, task management, and file sharing. Its customization features empower users to tailor the platform to their specific business needs, allowing the creation of custom workflows, forms, and fields. Additionally, Bitrix28's website builder, featuring a drag-and-drop interface, simplifies the process of creating professional-looking websites without requiring coding expertise. The platform's advanced security measures, including data encryption, two-factor authentication, and IP restrictions, ensure the protection of sensitive data. With various pricing plans, including a free option, and a mobile app facilitating on-the-go collaboration, Bitrix28 emerges as a versatile solution.

Cons

Bitrix28 offers an extensive range of features, presenting a challenge in terms of learning and usage. While a free plan with basic features is available, specific customization options are exclusive to higher-tier paid plans. Additionally, lower-tier plans provide limited storage, potentially insufficient for substantial data volumes.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0
February 2023

“Bitrix is awesome for CRM!”

Pros

Utilized during Sessions Live, Bitrix28 proved to be user-friendly, facilitating easy learning and adaptability.

Cons

No specific dislikes, but occasional downtime is a potential source of frustration.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

LA

Leslie Ann

Real Estate, 1-10 employees

Less than a year

5.0
February 2023

“Work scheduling”

Pros

Employed by a client to manage a sizable team, Bitrix28 played a crucial role in tracking working schedules and ensuring overall productivity, effectively preventing micromanagement.

Cons

The software is yet to gain recognition for services like lead management and analytics, raising concerns about its security and navigational ease.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Alekhya

Hospital & Health Care, 500+ employees

Less than a year

5.0
February 2023

“Underdog crm”

Pros

Bitrix28's feature allowing the creation of content from scratch and its intuitive front-end navigation make it particularly user-friendly. Its ability to seamlessly connect various management aspects within a single platform adds to its appeal.

Cons

The abundance of features renders the software cumbersome, with notably inadequate customer support.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

Less than a year

5.0
February 2023

“Invoice”

Pros

The provision of clear and easily fillable templates enhances the user experience of Bitrix28.

Cons

The software's clarity enhances ease of use, with no discernible dislikes.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A

Anonymous

Not Specified, 11-50 employees

Less than 6 months

2.0
February 2023

“Bitrix to manage manufacturing software”

Pros

While Bitrix28 boasts useful features, there is room for improvement in how these features are packaged for better usability.

Cons

The design raises discomfort with screen clutter and challenges in customization. Onboarding proves challenging, hindering team commitment to an unwieldy software.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7