Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Aman

Chemicals, 500+ employees

More than a year

5.0
February 2023

“Business management software that offers variety of tools for communication, collaboration.”

Pros

Bitrix28, functioning as a collaborative business management software, offers an all-in-one platform characterized by a user-friendly interface, high customization options, collaboration features, and affordable pricing, including a free plan.

Cons

Bitrix28, due to its comprehensive platform, involves a steep learning curve. The free plan offers limited customization, and some users find certain features redundant. Mobile functionality lags behind the desktop version, but overall, it's deemed effective for business management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

R

Reunaldo

Marketing and Advertising, 500+ employees

5.0
February 2023

“Bitrix28”

Pros

Bitrix28's adaptability and user-friendly features position it as a valuable choice for businesses of all sizes. The responsive customer service further adds to its positive attributes.

Cons

Navigational challenges and the restriction of certain functions to commercial editions are among the least favored aspects. The software's effectiveness comes at a potentially high cost.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

M

Madhusudan

Computer Software, 51-100 employees

Less than a year

5.0
February 2023

“A creative answer for all kinds of businesses”

Pros

The integration of Bitrix28 addressed the shortcomings related to Sprints in Microsoft Teams, granting access to valuable capabilities such as Kanban Boards for effective project and task management.

Cons

Prior to integration, exploring Bitrix28, particularly its Kanban board layout, is recommended for suitability assessment. Simplicity seekers might opt for alternatives.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

G

Gregory

Marketing and Advertising, 11-50 employees

More than a year

5.0
February 2023

“Great Start-Up CRM”

Pros

Users appreciate Bitrix28 for its ease of getting started on the fly.

Cons

The service, while suitable for some, might pose challenges for larger organizations with over five salespeople.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

L

Luan

Wholesale, 500+ employees

Less than a year

5.0
February 2023

“Much Better and Superior than Teams Microsoft”

Pros

Bitrix28's lightweight application, free from crashes or bugs, stands in contrast to heavier alternatives like Teams.

Cons

A glowing review with no identified dislikes, indicating a perfect fit.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

J

Julio

Staffing and Recruiting, 51-100 employees

More than a year

5.0
February 2023

“Bitrix28 is the best in teamwork”

Pros

Tailored for smaller businesses, Bitrix28 offers easy integration, streamlined functionality for information dissemination, and powerful features for communication, collaboration, and content sharing.

Cons

Deal and sales pipeline management complexities compared to other CRM vendors are noted. Permissions and user type restrictions prove challenging, suggesting an opportunity for simplification.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

S

sanu

Education Management, 500+ employees

Less than a year

5.0
February 2023

“Task and project management”

Pros

Bitrix28, recognized for its wide range of features and tools, proves instrumental in facilitating comprehensive task and process management within one accessible platform, all presented through a user-friendly interface.

Cons

Users highlight complexities, especially for newcomers to project management software. Limited integration capabilities pose challenges for businesses employing diverse software solutions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 11-50 employees

Less than a year

5.0
February 2023

“Bitrix28: A Comprehensive Solution for Project Management and Collaboration”

Pros

Bitrix28 emerges as a comprehensive solution, boasting task management, collaboration tools, customization options, and affordability.

Cons

Steep learning curves, user interface concerns, and limited integrations are identified as drawbacks.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

B

Brizl

Marketing and Advertising, 11-50 employees

Less than a year

5.0
February 2023

“Simplifying Work with Bitrix28: An IT User's View”

Pros

Serving as an all-in-one software platform, Bitrix28 aids businesses in managing projects, communications, CRM, and HR. Its user-friendly interface, easy mobile app access, and integration capabilities contribute to enhanced operational efficiency.

Cons

The software's extensive features are praised, but drawbacks include usability challenges and insufficient instructional resources. The mobile app's functionality and user-friendliness require improvement, and occasional downtime disrupts workflows.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0
February 2023

“Bom”

Pros

Users praise Bitrix28 for its easy and agile nature, delivering practicality and effectiveness.

Cons

Specific features are missed, and mobile functionality improvements are sought to address bugs.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Antoine

Marketing and Advertising, 1-10 employees

More than a year

5.0
February 2023

“The best all-in-one solution for business that are in need of a social intranet with all features”

Pros

Bitrix28, encompassing CRM, Social Intranet, APIs, and a marketplace, provides a multitude of tools for various business processes, including calls, messaging, project management, and onboarding, showcasing its versatility and adaptability.

Cons

Criticism is directed at the changed pricing model, particularly the discontinuation of legacy plans despite assurances of a lifetime offer.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

K

Katerina

Writing and Editing, 1-10 employees

More than a year

5.0
February 2023

“Bitrix28 is a Great site to work and earn money”

Pros

Bitrix28 encompasses a plethora of activities, from posting photos to creating tasks with a time tracker, generating sales reports, flexible invoicing, and monitoring sales through a sales funnel. It facilitates connections to diverse channels and sites for passive income, featuring numerous payment methods automatically linked to the site.

Cons

No actual downsides! An ideal space for those passionate about creation and innovation, wanting to assist others directly or indirectly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

I

Isaac

Marketing and Advertising, 1-10 employees

5.0
February 2023

“Clumsy interface, slow, and takes time to master”

Pros

Manage all facets of your business from a singular platform without the need to navigate elsewhere.

Cons

It can become extremely overwhelming. While the interface appears charming, its actual usage feels clumsy. Displaying only a few features at a time would enhance the experience. Additionally, it tends to be sluggish and occasionally crashes on mobile devices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0
January 2023

“I switched to bitrix 28 and I found it good enough for my work project”

Pros

The impactful feature of managing email campaigns is complemented by the software's user-friendly nature.

Cons

The customer service relies entirely on bots/automation, lacking human responses. Even though 95% of potential queries have answers in their FAQ.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

S

Shreyansh

Staffing and Recruiting, 11-50 employees

Less than 6 months

5.0
January 2023

“Could be the David to the Goliaths out there”

Pros

In comparison to similar tools, Bitrix28 is highly streamlined, presenting an excellent starting point for new companies.

Cons

The appearance and usability lack a premium feel, resembling a tool fresh out of the garage.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Adamu

Computer Software, 11-50 employees

Less than a year

5.0
January 2023

“Bitrix28 review”

Pros

Bitrix28 is exceptionally user-friendly and comfortable for efficient use.

Cons

Honestly, there's nothing I like less; I don't encounter any issues, everything is absolutely perfect.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

S

Sarfaraz

E-Learning, 500+ employees

Less than a year

5.0
January 2023

“Revolutionizing Team Collaboration and Project Management with Bitrix28”

Pros

Bitrix28 stands out with its comprehensive feature set, offering diverse tools for project management, including task management, time tracking, resource scheduling, and more. Collaboration features, such as file sharing and team communication, are easily accessible, ensuring seamless coordination among team members. Overall, Bitrix28 presents a powerful and user-friendly solution for project management and team collaboration.

Cons

Bitrix28's steep learning curve and navigating through various features and settings take time to adapt to. The mobile app version is less user-friendly than the web version, making it challenging to access all features on the go. The pricing structure can be complex, making it difficult to determine the best-fit plan for a team's needs. Despite useful features, these aspects might make Bitrix28 less appealing to some users.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

S

Sara

Hospital & Health Care, 500+ employees

More than a year

5.0
January 2023

“Functional and collaborative communication tool”

Pros

Bitrix28 excels in tasks, projects, and pipelines, facilitating efficient project role management. It enables the classification of members based on functions, defining workflow management, project organization, and scheduling skills.

Cons

Integration into business is comprehensive and straightforward. It's a simple, customizable solution tailored to your company's requirements.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

S

Slungile

Government Relations, 500+ employees

More than a year

5.0
January 2023

“I Highly Recommend This Software!”

Pros

Integrated into professional systems, Bitrix28 can monitor work team opinions, trades, financial processes, and transactions. This tool ensures secure and complete online communication, even in remote settings, enhancing workflow. Managing CRM, projects, and processes becomes straightforward with the Bitrix28 platform. Its mobile solution, compatible with Android, iPhone, or iPad, offers a dynamic user interface for communication and content sharing.

Cons

There's nothing to dislike about the software; it has significantly improved my work life. No complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
January 2023

“Empower your online business with bitrix28”

Pros

Bitrix28 serves as a robust management platform, incorporating features such as customer service management and document management, saving substantial time. Its user-friendly interface adds to its appeal.

Cons

In my experience, I haven't encountered anything negative with Bitrix28, it functions very well.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10