Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 11-50 employees

More than a year

5.0
January 2023

“bitrix28 platform”

Pros

A centralized platform for managing general announcements or updates, Bitrix28 also functions as a departmental task scheduler, offering various exploration opportunities for users to delve into.

Cons

Not easy to navigate without prior brief training.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M

Marialuisa

Marketing and Advertising, 1-10 employees

Less than a year

5.0
January 2023

“It didn't stand out enough to select it over others”

Pros

The attractive user interface of Bitrix28 makes it easy to jump right in.

Cons

Sometimes the abundance of features can be overwhelming. I only explored a portion and wasn't aware of its robustness.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than a year

5.0
January 2023

“Powerful but confusing”

Pros

Described as powerful and robust, Bitrix28 feels like a combination of different familiar apps.

Cons

The power and robustness come at a cost, making the app appear complicated to use.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

P

Philippe

Legislative Office, 500+ employees

Less than a year

5.0
January 2023

“Bitrix28 review”

Pros

Bitrix28 offers communication and collaboration tools, including instant messaging, video calling, and email integration. Its CRM capabilities even allow website creation without the need for coding.

Cons

No concerns at the functionality level, but initially, getting a grip might be a bit challenging.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

F

Francisco

Utilities, 1-10 employees

More than a year

5.0
January 2023

“I like it because it's very easy to use”

Pros

Bitrix28 impresses with its ease of use in certain aspects, making it a recommendable tool.

Cons

What I least appreciate about Bitrix28 is its high complexity.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0
January 2023

“Experience the Power of Bitrix28 for Collaboration and Project Management”

Pros

Using Bitrix28 for over 6 months, I am thoroughly impressed with its features, ranging from collaboration to project management. The user-friendly dashboard and responsive support team contribute to making collaboration and project management significantly easier.

Cons

I haven't come across any downsides or negatives while using Bitrix28.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

C

Carlnetta

Accounting, 1-10 employees

Less than a year

5.0
January 2023

“My Favorite Project Management Software”

Pros

Bitrix28 covers a wide range of functions, from making phone and video calls to sending text messages, setting up recurring tasks, reminders, and creating group posts. It proves highly useful for various work requirements.

Cons

The software exhibits occasional slowness, and the frequent need for updates is a less favorable aspect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

R

Redley

Computer Networking, 1-10 employees

Less than a year

5.0
January 2023

“Overall Review of Bitrix28”

Pros

User-friendly, offering an array of collaboration tools, highly customizable, and reasonably priced compared to alternatives.

Cons

Limited features for larger organizations, support, and somewhat limited integration are identified as drawbacks.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

G

Gabriela

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0
January 2023

“GAAB com Bitrix”

Pros

Bitrix is considered an excellent tool with multiple integration possibilities, centralizing crucial areas such as customer communication.

Cons

Numerous functions sometimes make it a little challenging to understand and learn everything easily.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A

Anonymous

Not Specified, 51-100 employees

Less than 6 months

5.0
January 2023

“Helpful CRM Tool”

Pros

It serves as a helpful CRM tool, facilitating the effortless management of daily tasks and projects. Bitrix allows the storage of extensive databases containing contact and customer information. Additionally, you can assign tasks to colleagues and easily follow up on them.

Cons

The Bitrix app may not be as user-friendly as the web version.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A

Alioune

Marketing and Advertising, 1-10 employees

Less than a year

5.0
December 2022

“Bitrix28 review”

Pros

This software offers a straightforward functionality and simplifies the integration process, providing a system that combines chats and calls.

Cons

Initially, I must acknowledge that grasping the grip proves to be a challenge.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

E

Edison

Music, 1-10 employees

More than a year

5.0
December 2022

“The most complete CRM on the market”

Pros

Ideal for project management, this program is comprehensive and excels in workplace functionalities. It enables real-time communication, file sharing, and activity monitoring with your work team.

Cons

Reaching out to support presents a challenge, with prolonged wait times for responses. there's room for improvement in this area.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

I

Idrissa

Public Relations and Communications, 11-50 employees

More than a year

5.0
December 2022

“Review for Bitrix28”

Pros

This software provides effective features for managing professional and personal projects, ensuring simplicity and ease of use.

Cons

We frequently observe delays in updating when we fall behind schedule.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

B

Bolanle

Food Production, 11-50 employees

More than a year

5.0
December 2022

“Working with Bitrix28 has made task reporting superb!”

Pros

Discover an exceptional app that fulfills nearly all your project and task recording requirements.

Cons

Bitrix28 has no drawbacks; it performs precisely as expected.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

B

Babajide

Health, Wellness and Fitness, 500+ employees

More than a year

5.0
December 2022

“Best CRM App”

Pros

It stands out as the most comprehensive CRM app in this era, known for its ease of use and user-friendly interface - a true One-In-All-App.

Cons

Unraveling all its functionalities demands a significant amount of time.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

N

Nicolas

Accounting, 11-50 employees

Less than a year

5.0
December 2022

“Good CRM”

Pros

It enables communication across different departments within my company.

Cons

The CRM framework is riddled with bugs and numerous undesirable nuances that haven't been addressed. Their webmail stands out as exceptionally subpar.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
December 2022

“Small Product with lot of insight”

Pros

Automatic ticket generation occurs in the backend after integration with systems like CMS, websites, and mobile applications.

Cons

Dashboards and reports exhibit less creativity and could benefit from enhancement to meet current standards.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

R

Roman

Marketing and Advertising, 11-50 employees

Less than a year

5.0
December 2022

“Bitrix28 - Good CRM for Small and Mid Business”

Pros

An easy-to-use CRM solution for various needs, encompassing audio calls and chats, seamless collaboration through shared tasks and files, live event feeds for complete awareness, and in-depth marketing analytics for lead source tracking.

Cons

Integrating with static HTML websites isn't seamless and requires development. The most straightforward method for lead addition is through webhooks. Customization in reports is limited; fully custom reports cannot be created.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

E

Efezino

Transportation/Trucking/Railroad, 1-10 employees

More than a year

5.0
December 2022

“Awesome Solution”

Pros

Using Bitrix28 offers benefits such as organizational support and effective communication. With options for both cloud-based and on-premises versions, teams can choose based on their needs. The free plan includes essential capabilities, making it suitable for individuals or small teams. Integration with various programs streamlines work processes, including CRM, email marketing, and document management.

Cons

Potential downsides of utilizing Bitrix28 include a learning curve for new users and a period of adjustment to its features. Some teams may find it lacking certain capabilities for project management and collaboration compared to other tools. It may not be suitable for every team or use case, and it's essential to assess whether its features and cost align with the team's demands. The free plan, while available, has limitations and may not suit larger or more complex teams.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Joshua

Translation and Localization, 500+ employees

Less than a year

5.0
December 2022

“Bitrix28 is a good ITSM portal I have used before”

Pros

While I didn't set it up, using it proved to be uncomplicated, and it was up and running within a few days.

Cons

No drawbacks are identified as I rarely use it, having switched to another product called ClickUp web application.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10