Anonymous
Not Specified, 11-50 employees
More than a year
“bitrix28 platform”
Pros
A centralized platform for managing general announcements or updates, Bitrix28 also functions as a departmental task scheduler, offering various exploration opportunities for users to delve into.
Cons
Not easy to navigate without prior brief training.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Marialuisa
Marketing and Advertising, 1-10 employees
Less than a year
“It didn't stand out enough to select it over others”
Pros
The attractive user interface of Bitrix28 makes it easy to jump right in.
Cons
Sometimes the abundance of features can be overwhelming. I only explored a portion and wasn't aware of its robustness.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than a year
“Powerful but confusing”
Pros
Described as powerful and robust, Bitrix28 feels like a combination of different familiar apps.
Cons
The power and robustness come at a cost, making the app appear complicated to use.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Philippe
Legislative Office, 500+ employees
Less than a year
“Bitrix28 review”
Pros
Bitrix28 offers communication and collaboration tools, including instant messaging, video calling, and email integration. Its CRM capabilities even allow website creation without the need for coding.
Cons
No concerns at the functionality level, but initially, getting a grip might be a bit challenging.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Francisco
Utilities, 1-10 employees
More than a year
“I like it because it's very easy to use”
Pros
Bitrix28 impresses with its ease of use in certain aspects, making it a recommendable tool.
Cons
What I least appreciate about Bitrix28 is its high complexity.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
Not Specified, 1-10 employees
Less than 6 months
“Experience the Power of Bitrix28 for Collaboration and Project Management”
Pros
Using Bitrix28 for over 6 months, I am thoroughly impressed with its features, ranging from collaboration to project management. The user-friendly dashboard and responsive support team contribute to making collaboration and project management significantly easier.
Cons
I haven't come across any downsides or negatives while using Bitrix28.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Carlnetta
Accounting, 1-10 employees
Less than a year
“My Favorite Project Management Software”
Pros
Bitrix28 covers a wide range of functions, from making phone and video calls to sending text messages, setting up recurring tasks, reminders, and creating group posts. It proves highly useful for various work requirements.
Cons
The software exhibits occasional slowness, and the frequent need for updates is a less favorable aspect.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Redley
Computer Networking, 1-10 employees
Less than a year
“Overall Review of Bitrix28”
Pros
User-friendly, offering an array of collaboration tools, highly customizable, and reasonably priced compared to alternatives.
Cons
Limited features for larger organizations, support, and somewhat limited integration are identified as drawbacks.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Gabriela
Marketing and Advertising, 1-10 employees
Less than 6 months
“GAAB com Bitrix”
Pros
Bitrix is considered an excellent tool with multiple integration possibilities, centralizing crucial areas such as customer communication.
Cons
Numerous functions sometimes make it a little challenging to understand and learn everything easily.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Anonymous
Not Specified, 51-100 employees
Less than 6 months
“Helpful CRM Tool”
Pros
It serves as a helpful CRM tool, facilitating the effortless management of daily tasks and projects. Bitrix allows the storage of extensive databases containing contact and customer information. Additionally, you can assign tasks to colleagues and easily follow up on them.
Cons
The Bitrix app may not be as user-friendly as the web version.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Alioune
Marketing and Advertising, 1-10 employees
Less than a year
“Bitrix28 review”
Pros
This software offers a straightforward functionality and simplifies the integration process, providing a system that combines chats and calls.
Cons
Initially, I must acknowledge that grasping the grip proves to be a challenge.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Edison
Music, 1-10 employees
More than a year
“The most complete CRM on the market”
Pros
Ideal for project management, this program is comprehensive and excels in workplace functionalities. It enables real-time communication, file sharing, and activity monitoring with your work team.
Cons
Reaching out to support presents a challenge, with prolonged wait times for responses. there's room for improvement in this area.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Idrissa
Public Relations and Communications, 11-50 employees
More than a year
“Review for Bitrix28”
Pros
This software provides effective features for managing professional and personal projects, ensuring simplicity and ease of use.
Cons
We frequently observe delays in updating when we fall behind schedule.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Bolanle
Food Production, 11-50 employees
More than a year
“Working with Bitrix28 has made task reporting superb!”
Pros
Discover an exceptional app that fulfills nearly all your project and task recording requirements.
Cons
Bitrix28 has no drawbacks; it performs precisely as expected.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Babajide
Health, Wellness and Fitness, 500+ employees
More than a year
“Best CRM App”
Pros
It stands out as the most comprehensive CRM app in this era, known for its ease of use and user-friendly interface - a true One-In-All-App.
Cons
Unraveling all its functionalities demands a significant amount of time.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Nicolas
Accounting, 11-50 employees
Less than a year
“Good CRM”
Pros
It enables communication across different departments within my company.
Cons
The CRM framework is riddled with bugs and numerous undesirable nuances that haven't been addressed. Their webmail stands out as exceptionally subpar.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“Small Product with lot of insight”
Pros
Automatic ticket generation occurs in the backend after integration with systems like CMS, websites, and mobile applications.
Cons
Dashboards and reports exhibit less creativity and could benefit from enhancement to meet current standards.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Roman
Marketing and Advertising, 11-50 employees
Less than a year
“Bitrix28 - Good CRM for Small and Mid Business”
Pros
An easy-to-use CRM solution for various needs, encompassing audio calls and chats, seamless collaboration through shared tasks and files, live event feeds for complete awareness, and in-depth marketing analytics for lead source tracking.
Cons
Integrating with static HTML websites isn't seamless and requires development. The most straightforward method for lead addition is through webhooks. Customization in reports is limited; fully custom reports cannot be created.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Efezino
Transportation/Trucking/Railroad, 1-10 employees
More than a year
“Awesome Solution”
Pros
Using Bitrix28 offers benefits such as organizational support and effective communication. With options for both cloud-based and on-premises versions, teams can choose based on their needs. The free plan includes essential capabilities, making it suitable for individuals or small teams. Integration with various programs streamlines work processes, including CRM, email marketing, and document management.
Cons
Potential downsides of utilizing Bitrix28 include a learning curve for new users and a period of adjustment to its features. Some teams may find it lacking certain capabilities for project management and collaboration compared to other tools. It may not be suitable for every team or use case, and it's essential to assess whether its features and cost align with the team's demands. The free plan, while available, has limitations and may not suit larger or more complex teams.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joshua
Translation and Localization, 500+ employees
Less than a year
“Bitrix28 is a good ITSM portal I have used before”
Pros
While I didn't set it up, using it proved to be uncomplicated, and it was up and running within a few days.
Cons
No drawbacks are identified as I rarely use it, having switched to another product called ClickUp web application.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10