Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

M

Mahir

Information Technology and Services, 51-100 employees

Less than a year

5.0
December 2022

“Little bit expensive and the UI is messy”

Pros

This tool encompasses all the features necessary for project management and issue tracking, providing a broad and extensive application.

Cons

The learning curve is steep due to a somewhat messy UI/UX experience, compounded by less enriched documentation.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A

Agoha

Design, 1-10 employees

More than a year

5.0
December 2022

“Bitrix28 Review”

Pros

The call functionality and ease of use make it exceptionally user-friendly, requiring minimal storage space.

Cons

The software experiences lag, and it's unclear whether it's device-related. Calendar synchronization often displays errors, and date malfunctions are common.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sikhanyiso

Marketing and Advertising, 1-10 employees

More than a year

5.0
December 2022

“Bitrix28 Review”

Pros

Bitrix28 stands out with its amazing features, particularly in facilitating communication among business employees and efficiently disseminating crucial information. It proves to be a time-saving solution.

Cons

Personally, every aspect of the software is perfect for my needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jose

Computer Software, 500+ employees

More than a year

5.0
December 2022

“Advantages of using Bitrix28 to manage the process of onboarding new clients.”

Pros

Bitrix28 has embraced a more proactive approach, actively engaging clients in work planning. It enables personalized customization based on organizational needs, facilitating comprehensive activity tracking for all interacting team members. The platform integrates agile methodologies, providing insights into pending tasks for today, the week, and upcoming weeks.

Cons

Utilizing Bitrix28 enables us to advance negotiations by segmenting them based on factors such as speed and the complexity required for a complete sales workflow. Gradually harnessing all Bitrix28 features, involving all stakeholders, adds significant value to the marketing process by generating campaigns for long-term results.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

M

Manu

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
December 2022

“Good for overall business management”

Pros

Consolidating chat, drive, and CRM in a single platform proves to be a time-saving convenience.

Cons

Generally, it proves to be good to use, and I currently have no cons.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A

Aniket

Marketing and Advertising, 1-10 employees

More than a year

5.0
December 2022

“Something feels missing”

Pros

A commendable effort at offering a cost-effective, all-encompassing software solution.

Cons

Encountering difficulty in adding a user using the initial email provided, I had to resort to a personal email after multiple attempts. Despite numerous features, none stands out as top-notch just barely satisfactory. The interface could benefit from a more appealing design.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

S

Silas

Computer Software, 1-10 employees

More than a year

5.0
November 2022

“Complete management”

Pros

This tool encompasses all the necessary features for effective company management, and it even offers free plans.

Cons

Due to its comprehensive nature, initial usage can be somewhat confusing, with an overload of information. However, users tend to adapt after some time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

Less than 6 months

5.0
November 2022

“Good CRM Tool to Try”

Pros

The free trial of Bitrix28 offers sufficient features for testing and experiencing the difference. It simplifies various activities like Kanban board, Gantt chart, messenger, video calls, and file storage, consolidating them into one app.

Cons

The support system lacks user-friendliness, accompanied by numerous bugs and show-stoppers in the application. The user interface appears outdated, with features hidden deep within sub-menus, making them challenging to access.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Thato

Hospitality, 51-100 employees

More than a year

5.0
November 2022

“Bitrix28 Review”

Pros

Automation of recurring tasks and processes, along with enhanced collaboration, has positively impacted our workplace, improving workflow and productivity. It seamlessly integrates with a variety of business management services.

Cons

The network drive occasionally fails to connect, even with reasonable internet strength.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

G

ginda

Education Management, 1-10 employees

More than a year

5.0
November 2022

“sharing task and low of project project”

Pros

This app facilitates easy file and workplace sharing within my team.

Cons

I don't find any missing features in this app.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

J

Jose

Market Research, 1-10 employees

More than a year

5.0
November 2022

“A Strong CRM for Growing Businesses and Sales Teams”

Pros

Bitrix28 boasts a comprehensive CRM module for tracking and storing necessary data about leads and clients. While other modules like the Websites builder are available, the CRM stands out as the most appreciated feature.

Cons

Some team members and I found Bitrix28's user interface a bit overwhelming compared to other CRM platforms. Simplifying the Bitrix28 user interface could enhance the user experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than a year

5.0
November 2022

“An ideal CRM for your business”

Pros

I appreciate this software for its assistance in project and task planning, coupled with a user-friendly interface.

Cons

I've been using it for a short time and am still in the testing phase.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

M

Marianela

Chemicals, 51-100 employees

More than a year

5.0
November 2022

“Bitrix28 as an integrated workspace for managing the daily operations of a multifunctional CRM.”

Pros

One of its compelling aspects is the user-friendly environment for lead management. The ability to develop customizable web forms and integrate them into the workflow enhances the process of acquiring new clients. This automation extends to the marketing area, integrating seamlessly with other administrative systems.

Cons

It is a comprehensive tool that can be fully utilized, incorporating various modules for client processes, project management, and financial areas of the organization.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A

Anonymous

Not Specified, 500+ employees

Less than a year

5.0
November 2022

“Integral to Collaboration”

Pros

Bitrix28 stands out as one of the top CRM/Project Management tools with a simple and elegant user interface. Its uncomplicated design allows team members of varying technical skills to contribute easily, making it a favorite for modern teams.

Cons

As far as I know, Bitrix28's price is understandably higher than other CRM software like ZOHO. To make it more affordable for smaller companies, hopefully, the price can be reduced.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

A

Arpita

Information Technology and Services, 51-100 employees

Less than a year

5.0
November 2022

“Bitrix28 is a masterpiece!”

Pros

It provides everything necessary for project management while fostering team collaboration. External stakeholders can also access the application with role-restricted permissions, enabling live feedback.

Cons

The application becomes a bit expensive as your team scales up, and at that time, its mobile application [android] had numerous bugs.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

J

Juan

Information Technology and Services, 1-10 employees

More than a year

5.0
November 2022

“overal a good CRM at good price per user.”

Pros

Bitrix28 offers a good CRM option with pricing based on plans, including users and functions. While costs may be higher for fewer users, it becomes very affordable for larger teams, with a free starting option. The platform's extensive forums and support complement its scalability, ensuring users won't miss any necessary functions.

Cons

Prices and plans may change at any time, typically increasing, as it has happened to me twice already. Support may be limited, sometimes suggesting to contact a local partner for assistance.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

MF

Marianela F.

Chemicals, 51-200 employees

3.0
October 2022

“Bitrix24 is an integrated workspace.”

Pros

One of the most intriguing features is its user-friendly environment for handling leads, which offers the opportunity to create customizable web forms. We can also integrate them into our workflow which is valuable in the process of obtaining new clients. Its features are integrable with other administrative systems which enables our firm to be automated, especially in the marketing sector. Their customer support is really a big plus for us, to the extent that it overpowers all the other pros. Whenever we stumble upon issues, which can happen frequently, their team has always been available to sort it out for us.

Cons

First things first: a bulky widget. If you employ widgets, such as openlines and others, your website will load slowly. The second one is an outdated admin interface, such as "Permissions" and several others. Additionally, email marketing and updates are severely lacking. The final downside is that you hardly get any additional features for free. Hence, its difficult to discover any worthwhile add-ons that are free of cost. These seemingly small issues can morph into big ones in the long run because such issues also wear down your workflow. It would be great to have these issues addressed as soon as possible.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

P

Paul

Advisor , 2-9 employees

4.0
October 2022

“I lkie it ”

Pros

The layout of this software is colorful and tidy.

Cons

None

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

7

M

Martin

Insurance company , 10-49 employees

5.0
October 2022

“Nice experience ”

Pros

The customer service is admirable.

Cons

None

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

S

Santanu

Logistics and Supply Chain, 500+ employees

Less than 6 months

5.0
October 2022

“Bitrix28 review by santanu”

Pros

The software operates smoothly and is designed as a browser-type application for easy use by everyone.

Cons

When given a task manually, there is no linkage with existing applications to verify the scorecard.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10