Mahir
Information Technology and Services, 51-100 employees
Less than a year
“Little bit expensive and the UI is messy”
Pros
This tool encompasses all the features necessary for project management and issue tracking, providing a broad and extensive application.
Cons
The learning curve is steep due to a somewhat messy UI/UX experience, compounded by less enriched documentation.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Agoha
Design, 1-10 employees
More than a year
“Bitrix28 Review”
Pros
The call functionality and ease of use make it exceptionally user-friendly, requiring minimal storage space.
Cons
The software experiences lag, and it's unclear whether it's device-related. Calendar synchronization often displays errors, and date malfunctions are common.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sikhanyiso
Marketing and Advertising, 1-10 employees
More than a year
“Bitrix28 Review”
Pros
Bitrix28 stands out with its amazing features, particularly in facilitating communication among business employees and efficiently disseminating crucial information. It proves to be a time-saving solution.
Cons
Personally, every aspect of the software is perfect for my needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jose
Computer Software, 500+ employees
More than a year
“Advantages of using Bitrix28 to manage the process of onboarding new clients.”
Pros
Bitrix28 has embraced a more proactive approach, actively engaging clients in work planning. It enables personalized customization based on organizational needs, facilitating comprehensive activity tracking for all interacting team members. The platform integrates agile methodologies, providing insights into pending tasks for today, the week, and upcoming weeks.
Cons
Utilizing Bitrix28 enables us to advance negotiations by segmenting them based on factors such as speed and the complexity required for a complete sales workflow. Gradually harnessing all Bitrix28 features, involving all stakeholders, adds significant value to the marketing process by generating campaigns for long-term results.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Manu
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Good for overall business management”
Pros
Consolidating chat, drive, and CRM in a single platform proves to be a time-saving convenience.
Cons
Generally, it proves to be good to use, and I currently have no cons.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Aniket
Marketing and Advertising, 1-10 employees
More than a year
“Something feels missing”
Pros
A commendable effort at offering a cost-effective, all-encompassing software solution.
Cons
Encountering difficulty in adding a user using the initial email provided, I had to resort to a personal email after multiple attempts. Despite numerous features, none stands out as top-notch just barely satisfactory. The interface could benefit from a more appealing design.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Silas
Computer Software, 1-10 employees
More than a year
“Complete management”
Pros
This tool encompasses all the necessary features for effective company management, and it even offers free plans.
Cons
Due to its comprehensive nature, initial usage can be somewhat confusing, with an overload of information. However, users tend to adapt after some time.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
Less than 6 months
“Good CRM Tool to Try”
Pros
The free trial of Bitrix28 offers sufficient features for testing and experiencing the difference. It simplifies various activities like Kanban board, Gantt chart, messenger, video calls, and file storage, consolidating them into one app.
Cons
The support system lacks user-friendliness, accompanied by numerous bugs and show-stoppers in the application. The user interface appears outdated, with features hidden deep within sub-menus, making them challenging to access.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thato
Hospitality, 51-100 employees
More than a year
“Bitrix28 Review”
Pros
Automation of recurring tasks and processes, along with enhanced collaboration, has positively impacted our workplace, improving workflow and productivity. It seamlessly integrates with a variety of business management services.
Cons
The network drive occasionally fails to connect, even with reasonable internet strength.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
ginda
Education Management, 1-10 employees
More than a year
“sharing task and low of project project”
Pros
This app facilitates easy file and workplace sharing within my team.
Cons
I don't find any missing features in this app.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Jose
Market Research, 1-10 employees
More than a year
“A Strong CRM for Growing Businesses and Sales Teams”
Pros
Bitrix28 boasts a comprehensive CRM module for tracking and storing necessary data about leads and clients. While other modules like the Websites builder are available, the CRM stands out as the most appreciated feature.
Cons
Some team members and I found Bitrix28's user interface a bit overwhelming compared to other CRM platforms. Simplifying the Bitrix28 user interface could enhance the user experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
“An ideal CRM for your business”
Pros
I appreciate this software for its assistance in project and task planning, coupled with a user-friendly interface.
Cons
I've been using it for a short time and am still in the testing phase.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Marianela
Chemicals, 51-100 employees
More than a year
“Bitrix28 as an integrated workspace for managing the daily operations of a multifunctional CRM.”
Pros
One of its compelling aspects is the user-friendly environment for lead management. The ability to develop customizable web forms and integrate them into the workflow enhances the process of acquiring new clients. This automation extends to the marketing area, integrating seamlessly with other administrative systems.
Cons
It is a comprehensive tool that can be fully utilized, incorporating various modules for client processes, project management, and financial areas of the organization.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Anonymous
Not Specified, 500+ employees
Less than a year
“Integral to Collaboration”
Pros
Bitrix28 stands out as one of the top CRM/Project Management tools with a simple and elegant user interface. Its uncomplicated design allows team members of varying technical skills to contribute easily, making it a favorite for modern teams.
Cons
As far as I know, Bitrix28's price is understandably higher than other CRM software like ZOHO. To make it more affordable for smaller companies, hopefully, the price can be reduced.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Arpita
Information Technology and Services, 51-100 employees
Less than a year
“Bitrix28 is a masterpiece!”
Pros
It provides everything necessary for project management while fostering team collaboration. External stakeholders can also access the application with role-restricted permissions, enabling live feedback.
Cons
The application becomes a bit expensive as your team scales up, and at that time, its mobile application [android] had numerous bugs.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Juan
Information Technology and Services, 1-10 employees
More than a year
“overal a good CRM at good price per user.”
Pros
Bitrix28 offers a good CRM option with pricing based on plans, including users and functions. While costs may be higher for fewer users, it becomes very affordable for larger teams, with a free starting option. The platform's extensive forums and support complement its scalability, ensuring users won't miss any necessary functions.
Cons
Prices and plans may change at any time, typically increasing, as it has happened to me twice already. Support may be limited, sometimes suggesting to contact a local partner for assistance.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Marianela F.
Chemicals, 51-200 employees
“Bitrix24 is an integrated workspace.”
Pros
One of the most intriguing features is its user-friendly environment for handling leads, which offers the opportunity to create customizable web forms. We can also integrate them into our workflow which is valuable in the process of obtaining new clients. Its features are integrable with other administrative systems which enables our firm to be automated, especially in the marketing sector. Their customer support is really a big plus for us, to the extent that it overpowers all the other pros. Whenever we stumble upon issues, which can happen frequently, their team has always been available to sort it out for us.
Cons
First things first: a bulky widget. If you employ widgets, such as openlines and others, your website will load slowly. The second one is an outdated admin interface, such as "Permissions" and several others. Additionally, email marketing and updates are severely lacking. The final downside is that you hardly get any additional features for free. Hence, its difficult to discover any worthwhile add-ons that are free of cost. These seemingly small issues can morph into big ones in the long run because such issues also wear down your workflow. It would be great to have these issues addressed as soon as possible.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Paul
Advisor , 2-9 employees
“I lkie it ”
Pros
The layout of this software is colorful and tidy.
Cons
None
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Martin
Insurance company , 10-49 employees
“Nice experience ”
Pros
The customer service is admirable.
Cons
None
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Santanu
Logistics and Supply Chain, 500+ employees
Less than 6 months
“Bitrix28 review by santanu”
Pros
The software operates smoothly and is designed as a browser-type application for easy use by everyone.
Cons
When given a task manually, there is no linkage with existing applications to verify the scorecard.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10