Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

R

Rohit

Management Consulting, 11-50 employees

More than a year

5.0
October 2022

“Great Value for Money”

Pros

Among the standout features in the app are CRM, Task Management, and Time Tracker.

Cons

Document management and mobile CRM exhibit suboptimal performance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amit

Information Technology and Services, 11-50 employees

More than a year

5.0
October 2022

“Bitrix28 an ultimate tool for overall business management”

Pros

It serves as a comprehensive tool for various business processes.

Cons

The user interface could use a slight touch-up, appearing overly loaded for some users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

S

Sergio

Information Technology and Services, 11-50 employees

More than a year

5.0
October 2022

“Entry level CRM”

Pros

It offers great features, especially if you're not focused on marketing automation.

Cons

The dashboard lacks intuitiveness and necessitates some customization.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

H

Hakan

Broadcast Media, 500+ employees

Less than a year

5.0
October 2022

“Multi-Fuctional”

Pros

The calibration tools' multifunctionality enhances ease of use, making it a user-friendly application.

Cons

The absence of an encryption feature is a significant drawback. A software of this ambition should inherently include such a feature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

B

Bella

Design, 10-49 employees

3.0
September 2022

“Helpful tool to have.”

Pros

With Bitrix24, Management can keep track of developments and take appropriate action as necessary.

Cons

Frequent glitches have now become a problem for us.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

O

Oscar

Information Technology and Services, 100-499 employees

4.0
September 2022

“Bitrix24”

Pros

Bitrix24 is perfect for small and medium-sized organizations. The software requires very little training and is also very simple to learn.

Cons

The system sometimes lags behind.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

M

Mallikarjunarao

Food Production, 101-500 employees

More than a year

5.0
September 2022

“Best task Managing & Project management”

Pros

It is very user-friendly, providing updated project statuses within the team. The ranking system allows for analysis of team abilities using proofs attached in task management.

Cons

The sole concern lies in its cost. The pricing adversely affects the growth potential of this otherwise commendable software.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

K

Kate

Civil Engineering, 11-50 employees

More than a year

5.0
September 2022

“Collaboration made easy”

Pros

Collaboration is simplified with great tools for tracking tasks and projects, all within one software. Often, multiple products are required for these functions.

Cons

I can't think of anything; at the time, it met all our needs and only became obsolete due to changes in the business structure.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

TO

Thierno Ousmane

Banking, 500+ employees

Less than a year

5.0
September 2022

“Bitrix28, a promising software in Business management.”

Pros

Bitrix28 is a multi-operations software facilitating tasks from creating business sites to automating sales and project management. Its "All-In-One" nature is evident in essential dashboard tabs, including the Activity Stream for project interactions, an Employees tab for organizational charts and team management, and a Tasks and Projects tab offering real-time project analytics. The CRM tab, dedicated to Customer Relationship Management, is intuitive and allows for adding client details and notes.

Cons

Two less-likable aspects include: - Difficulty in reaching custom support, which takes a considerable time to respond to emails, leaving users isolated when reporting bugs and seeking assistance. - The pricing is excessively high for small businesses. Bitrix28 charges USD61/month (occasionally with sales reducing the price) for an entry-level package, whereas software like Zoho charges only USD12/month.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

W

Wilson

Brigsbee , 2-9 employees

3.0
August 2022

“We are willing to work again with them ”

Pros

Their developers team is wonderful. They understand our goals and work accordingly.

Cons

Sometimes user has to pay extra for some features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

J

Johnny

Information Technology and Services, 1 employees

5.0
August 2022

“Flexible and robust”

Pros

Bitrix24 allows the exchange of information and ease of contact among team members.

Cons

Nothing of significance.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

H

Hilary

Computer Software, 50-99 employees

5.0
August 2022

“Expensive but worth it.”

Pros

I like that the system is quite simple to use, and you wont have to maintain anything. It also supports online conferencing, which is quite useful in the workplace.

Cons

I use the free version, which has several limits; of course, paying for extra capabilities makes sense, but we should be allowed to try before purchasing.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

M

Marco

Telecommunications, 51-100 employees

Less than a year

5.0
August 2022

“Bitrix”

Pros

It excels in task scheduling, monitoring reports, and employee follow-up.

Cons

There are no alternative options for area managers. In my company, each area has two managers.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

K

Kalyan

Accounting, 1-10 employees

Less than a year

5.0
August 2022

“smart software for personalised task management”

Pros

The Intranet and feed are extremely resourceful, lovely, and enjoyable to use.

Cons

Certain features are restricted unless a subscription is purchased.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

K

Khothatso

E-Learning, 1-10 employees

Less than 6 months

5.0
August 2022

“Offers everything you need for remote working.”

Pros

Bitrix28 proves to be an excellent tool for seamless remote teamwork, offering office-like communication with features such as chat, meeting scheduling, and task management all within a single platform. My overall experience has been positive, and the ability to track time for tasks and projects enhances efficiency. It has significantly improved manageability and made collaboration easier for both me and my colleagues.

Cons

Using it has been trouble-free, making it a user-friendly option.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

L

Lizzy

Marketing and Advertising, 2-9 employees

4.0
July 2022

“Facilitates team cooperation”

Pros

I appreciate the fact that Bitrix24 facilitates team cooperation. It also makes good use of accountability tools.

Cons

The system sometimes logs out and some of the data is misplaced.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

9

N

Natalie

Design, 50-99 employees

4.0
July 2022

“Fantastic Management”

Pros

Bitrix24 is a fantastic task management software. It is reasonably priced and may be tailored to meet a companys specific needs.

Cons

 The user interface should be better.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

CWD

Carlos Walter Duque

Computer Software, 11-50 employees

More than a year

5.0
July 2022

“Indispensable for every growing company”

Pros

With a diverse range of free features, Bitrix28 provides a wide and practical array of functionalities.

Cons

With its extensive range of features, not all may surpass the competition, but they collectively present essential functionalities, especially for growing businesses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I

Isdiana

Real Estate, 500+ employees

More than a year

5.0
July 2022

“A very powerful project management apps”

Pros

A critical aspect of Bitrix28 is its robust project management feature, offering supervisors greater control over employee operations and detailed productivity breakdowns for each team member.

Cons

Setting up Bitrix28 is intricate due to the abundance of additional components, programming, and specialized tools. Lack of a guide for integration and executive tool usage can result in inadequate customer service, even with pricier models.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

P

patrick

Computer Software, 1-10 employees

More than a year

5.0
July 2022

“patson bitrix28 review”

Pros

The impact of the product being used is significant, occupying a substantial portion of one's time.

Cons

I appreciate it for its project management capabilities and activity features.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10