Hamid
Wholesale, 11-50 employees
Less than a year
“Batrix my favorite software”
Pros
Bitrix28 encompasses numerous contacts, quotes, and leads, supporting multiple pipelines in various languages. Its global popularity is attributed to its multifunctionality.
Cons
It is user-friendly, easily understandable, and I grasped it within a few days. No operational complaints have arisen, making it a recommendation for all business companies.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Aakash
Information Technology and Services, 51-100 employees
Less than 6 months
“Great software if you upgrade”
Pros
Recognized as one of the best intranet platforms, Bitrix28 stands out with its feature-rich solution and essential tools customizable to fit company needs. The platform's permission system simplifies content assignment to select users.
Cons
The free package has notable limitations, prompting the need to upgrade to a paid plan for a full Bitrix28 experience.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Pierrene
Investment Management, 1-10 employees
More than a year
“Best Workspace Tool for Remote Teams”
Pros
A comprehensive package, Bitrix28 allows for the linking of email and access to the company's website, among other features, through customization of the side menu bar.
Cons
Deleting a workgroup posed challenges due to a repeating pending task, leading to persistent, somewhat irksome notifications. Troubleshooting efforts continue.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Ngenge
Computer Software, 1-10 employees
Less than 6 months
“Bitrix 28”
Pros
A positive aspect I appreciate is Bitrix28's ability to provide accurate information about the time spent on different projects.
Cons
Bitrix28 asserts itself as a Ringcentral alternative, but homepage information can be misleading. Slow customer service responses and divergent pricing from the initial presentation led to my migration after three months due to poor functionality versus value for money.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Angela
Cosmetics, 1-10 employees
Less than a year
“Good program”
Pros
I appreciate the organizational capabilities of this software for my task management needs.
Cons
I have no reservations about this program.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Mathis
Publisher, 2-9 employees
“Accessible ”
Pros
It runs well on all devices like android and ios.
Cons
None
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Cedeno
Marketing and Advertising, 101-500 employees
More than a year
“My Experience with Bitrix28”
Pros
The availability of a mobile application for both Android and iOS is a plus, and Bitrix28's consolidation of billing, invoicing, and task management tools in one place is commendable.
Cons
Unfortunately, the mobile application lacks extensive customizability.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, 11-50 employees
More than a year
“Bitrix Virtual Office Solution”
Pros
The free version of Bitrix28 is more than sufficient for managing business functions, particularly with the intranet/portal feature facilitating virtual collaboration and communication. Despite trying other options, Bitrix28's versatility keeps me coming back.
Cons
Some new associates occasionally find initial platform access challenging, a concern experienced by a small percentage of recruits.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Nurul Suhaila
Telecommunications, 500+ employees
More than a year
“Powerful tools to manage project tracking and planning”
Pros
Bitrix impresses with its optimal network layout and integrated social media feeds. Price considerations aside, it's seen as adaptable to our needs, particularly for managing tasks and enhancing efficiency among staff.
Cons
Though the built-in VoIP capability is permitted, it is not the latest version, and the rationale behind this limitation is unclear. What was once a free VoIP feature now requires payment.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Priscila
Entertainment, 1-10 employees
“best tool for a large online office”
Pros
Bitrix28's practical approach to organizing projects and managing teams allows for convenient onboarding of new personnel and real-time project monitoring.
Cons
Not having a space to log in and log out with hours worked for each member, project completion time, and days worked is identified as a drawback.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Forever Living
Higher Education, 1-10 employees
More than a year
“To Use This You Must be good with Software and love to use different CRM's”
Pros
The availability of a Google app enhances mobility for users when transitioning from the desktop version of Bitrix28.
Cons
There is confusion about the allowance of the built-in voip calling feature last year but not this year, and the app is perceived as confusing with prompts to join or sign up causing confusion.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Leah
Building Materials, 500+ employees
More than a year
“Bitrix28: All-in-one collaboration and task & Project management tool”
Pros
Effective collaboration in our organization is achieved through optimal use of chats and video calls provided by Bitrix28.
Cons
I have not identified any flaws in this team collaboration platform.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Amanda
Hospitality, 500+ employees
More than a year
“Team Collaboration Tool with Task Management Capabilities”
Pros
Bitrix28 significantly boosts productivity by consolidating team collaboration, task management, and file sharing in one cohesive solution.
Cons
Bitrix28 boasts numerous features that I have yet to fully customize.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Harry
Banking, 50-99 employees
“Good for management.”
Pros
Bitrix helps me tackle two major problems: collaboration and project management efficiently
Cons
Its a costly piece of software to keep up with.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
kate
Internet, 2-9 employees
“Professional System.”
Pros
I like that this system shows each team members responsibilities from the start to the finish of their duties, and also offers easy-to-understand graphical representations that aid comprehension.
Cons
None
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Samuel
Financial Services, 51-100 employees
More than a year
“A powerful solution for task and project management”
Pros
The 60-day free trial offered by Bitrix28, without any obligation to purchase, was a positive experience. The tools provided unify teams in a remote workspace.
Cons
The wide array of features can be confusing, but it's not a big deal since users can focus on what they need.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Avash
Information Technology and Services, 1-10 employees
Less than 6 months
“Relatively Affordable CRM With Wide Set of Features”
Pros
Overall, Bitrix28 serves as an ideal alternative for small companies seeking a low-cost, easily implementable CRM platform. Its finely customizable attributes contribute to effective mini Enterprise Resource Planning. We witnessed improvements in our company's workflow shortly after implementing Bitrix28, making collaboration across different departments seamless. It is compatible with a range of devices, and its affordability sets it apart from similar software. Additionally, the automatic daily backup of data ensures data security.
Cons
Teaching an average person about CRM may be challenging due to complex user interfaces and workflows. With experience and good mentoring, however, anyone can use it.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Arnaud
Business Supplies and Equipment, 1-10 employees
Less than a year
“Ceo”
Pros
This user-friendly software is crucial for easy document and file storage, allowing effective customer management.
Cons
It doesn't have many flaws, just a few minor bugs overall.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Tiffany
Food Production, 1-10 employees
Less than 6 months
“Great product”
Pros
Bitrix28 proves excellent for tracking labor hours and related activities.
Cons
There is nothing missing or inadequate; it comprehensively covers all necessary features in a product of this kind.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Vladimir
Outsourcing/Offshoring, 1-10 employees
Less than a year
“Very powerful platform”
Pros
The integration of a wide variety of tools into one platform ensures cross-compatibility.
Cons
Getting accustomed to the user interface takes time, and at times, it may not seem very intuitive.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9