Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

H

Hamid

Wholesale, 11-50 employees

Less than a year

5.0
July 2022

“Batrix my favorite software”

Pros

Bitrix28 encompasses numerous contacts, quotes, and leads, supporting multiple pipelines in various languages. Its global popularity is attributed to its multifunctionality.

Cons

It is user-friendly, easily understandable, and I grasped it within a few days. No operational complaints have arisen, making it a recommendation for all business companies.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Aakash

Information Technology and Services, 51-100 employees

Less than 6 months

5.0
July 2022

“Great software if you upgrade”

Pros

Recognized as one of the best intranet platforms, Bitrix28 stands out with its feature-rich solution and essential tools customizable to fit company needs. The platform's permission system simplifies content assignment to select users.

Cons

The free package has notable limitations, prompting the need to upgrade to a paid plan for a full Bitrix28 experience.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

P

Pierrene

Investment Management, 1-10 employees

More than a year

5.0
July 2022

“Best Workspace Tool for Remote Teams”

Pros

A comprehensive package, Bitrix28 allows for the linking of email and access to the company's website, among other features, through customization of the side menu bar.

Cons

Deleting a workgroup posed challenges due to a repeating pending task, leading to persistent, somewhat irksome notifications. Troubleshooting efforts continue.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

N

Ngenge

Computer Software, 1-10 employees

Less than 6 months

2.0
July 2022

“Bitrix 28”

Pros

A positive aspect I appreciate is Bitrix28's ability to provide accurate information about the time spent on different projects.

Cons

Bitrix28 asserts itself as a Ringcentral alternative, but homepage information can be misleading. Slow customer service responses and divergent pricing from the initial presentation led to my migration after three months due to poor functionality versus value for money.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6

A

Angela

Cosmetics, 1-10 employees

Less than a year

5.0
July 2022

“Good program”

Pros

I appreciate the organizational capabilities of this software for my task management needs.

Cons

I have no reservations about this program.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

M

Mathis

Publisher, 2-9 employees

5.0
June 2022

“Accessible ”

Pros

It runs well on all devices like android and ios.

Cons

None

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

9

C

Cedeno

Marketing and Advertising, 101-500 employees

More than a year

5.0
June 2022

“My Experience with Bitrix28”

Pros

The availability of a mobile application for both Android and iOS is a plus, and Bitrix28's consolidation of billing, invoicing, and task management tools in one place is commendable.

Cons

Unfortunately, the mobile application lacks extensive customizability.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

5.0
June 2022

“Bitrix Virtual Office Solution”

Pros

The free version of Bitrix28 is more than sufficient for managing business functions, particularly with the intranet/portal feature facilitating virtual collaboration and communication. Despite trying other options, Bitrix28's versatility keeps me coming back.

Cons

Some new associates occasionally find initial platform access challenging, a concern experienced by a small percentage of recruits.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

NS

Nurul Suhaila

Telecommunications, 500+ employees

More than a year

5.0
June 2022

“Powerful tools to manage project tracking and planning”

Pros

Bitrix impresses with its optimal network layout and integrated social media feeds. Price considerations aside, it's seen as adaptable to our needs, particularly for managing tasks and enhancing efficiency among staff.

Cons

Though the built-in VoIP capability is permitted, it is not the latest version, and the rationale behind this limitation is unclear. What was once a free VoIP feature now requires payment.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

P

Priscila

Entertainment, 1-10 employees

5.0
June 2022

“best tool for a large online office”

Pros

Bitrix28's practical approach to organizing projects and managing teams allows for convenient onboarding of new personnel and real-time project monitoring.

Cons

Not having a space to log in and log out with hours worked for each member, project completion time, and days worked is identified as a drawback.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FL

Forever Living

Higher Education, 1-10 employees

More than a year

5.0
June 2022

“To Use This You Must be good with Software and love to use different CRM's”

Pros

The availability of a Google app enhances mobility for users when transitioning from the desktop version of Bitrix28.

Cons

There is confusion about the allowance of the built-in voip calling feature last year but not this year, and the app is perceived as confusing with prompts to join or sign up causing confusion.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

L

Leah

Building Materials, 500+ employees

More than a year

5.0
June 2022

“Bitrix28: All-in-one collaboration and task & Project management tool”

Pros

Effective collaboration in our organization is achieved through optimal use of chats and video calls provided by Bitrix28.

Cons

I have not identified any flaws in this team collaboration platform.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A

Amanda

Hospitality, 500+ employees

More than a year

5.0
June 2022

“Team Collaboration Tool with Task Management Capabilities”

Pros

Bitrix28 significantly boosts productivity by consolidating team collaboration, task management, and file sharing in one cohesive solution.

Cons

Bitrix28 boasts numerous features that I have yet to fully customize.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

H

Harry

Banking, 50-99 employees

4.0
May 2022

“Good for management.”

Pros

Bitrix helps me tackle two major problems: collaboration and project management efficiently

Cons

Its a costly piece of software to keep up with.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

7

K

kate

Internet, 2-9 employees

5.0
May 2022

“Professional System.”

Pros

I like that this system shows each team members responsibilities from the start to the finish of their duties, and also offers easy-to-understand graphical representations that aid comprehension.

Cons

None

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

S

Samuel

Financial Services, 51-100 employees

More than a year

5.0
May 2022

“A powerful solution for task and project management”

Pros

The 60-day free trial offered by Bitrix28, without any obligation to purchase, was a positive experience. The tools provided unify teams in a remote workspace.

Cons

The wide array of features can be confusing, but it's not a big deal since users can focus on what they need.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Avash

Information Technology and Services, 1-10 employees

Less than 6 months

5.0
May 2022

“Relatively Affordable CRM With Wide Set of Features”

Pros

Overall, Bitrix28 serves as an ideal alternative for small companies seeking a low-cost, easily implementable CRM platform. Its finely customizable attributes contribute to effective mini Enterprise Resource Planning. We witnessed improvements in our company's workflow shortly after implementing Bitrix28, making collaboration across different departments seamless. It is compatible with a range of devices, and its affordability sets it apart from similar software. Additionally, the automatic daily backup of data ensures data security.

Cons

Teaching an average person about CRM may be challenging due to complex user interfaces and workflows. With experience and good mentoring, however, anyone can use it.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A

Arnaud

Business Supplies and Equipment, 1-10 employees

Less than a year

5.0
May 2022

“Ceo”

Pros

This user-friendly software is crucial for easy document and file storage, allowing effective customer management.

Cons

It doesn't have many flaws, just a few minor bugs overall.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

T

Tiffany

Food Production, 1-10 employees

Less than 6 months

5.0
May 2022

“Great product”

Pros

Bitrix28 proves excellent for tracking labor hours and related activities.

Cons

There is nothing missing or inadequate; it comprehensively covers all necessary features in a product of this kind.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

V

Vladimir

Outsourcing/Offshoring, 1-10 employees

Less than a year

5.0
May 2022

“Very powerful platform”

Pros

The integration of a wide variety of tools into one platform ensures cross-compatibility.

Cons

Getting accustomed to the user interface takes time, and at times, it may not seem very intuitive.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9