Gabriela
Ultimate software , 2-9 employees
“We highly recommend Bitrix24”
Pros
The system excels at processing papers and its FAQ area helps understand how to utilize the service.
Cons
None
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Ahmed
Banking, 500+ employees
“office software”
Pros
The site's concept for organizing tasks, enhancing teamwork productivity, setting work dates, sending notifications, and creating an organizational structure resonates positively.
Cons
The cost seems unsuitable, and reaching the support team is challenging.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Mohsin
Computer Software, 51-100 employees
More than a year
“Project Management on fingertips”
Pros
Bitrix28's project management feature stands out, offering managers more control and providing detailed employee efficiency insights for improved performance.
Cons
The workflow feature in the application is somewhat tricky to use, posing difficulty in understanding and configuring it despite being a great feature.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anisha
Consumer Services, 51-100 employees
More than a year
“The best program for the information center”
Pros
Working with Bitrix28 is highly satisfactory, offering extensive opportunities for arranging fields in the program. It effectively handles calls, customer information, and marketing work.
Cons
There's no aspect of the program that I dislike.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Pedro
Wholesale, 11-50 employees
“The software that helped me to organize my team”
Pros
Setting up Bitrix28 is straightforward and user-friendly.
Cons
Access to some free features was discontinued.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Anton
Hospital & Health Care, 1-10 employees
More than a year
“Cant live without it”
Pros
Bitrix28 allows efficient client tracking, order monitoring, and quick access to information like birthdays and contacts. The wiki part is appreciated for daily input of sales scripts and popular responses.
Cons
The UI is inundated with functions that are unnecessary or unused, making the UX feel heavy during usage.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Brahim
Marketing and Advertising, 1-10 employees
Less than a year
“Bitrix28 Review”
Pros
Bitrix28 is a favorite platform, visually appealing and responsive to issues or questions, earning it a five-star rating.
Cons
Bitrix28 has been my favorite CRM for over 10 years. I appreciate the seamless integrations with other apps, collaboration features, and robust business management tools, significantly easing my professional life.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Ashok
Marketing and Advertising, 1-10 employees
More than a year
“Low Cost CRM”
Pros
Bitrix28 is hailed as the best low-cost CRM, especially suitable for small-scale businesses. The free version provides ample functions for project management, web building, CRM, and communication.
Cons
The abundance of features can be a drawback, impacting the interface's simplicity and complicating the onboarding process.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 11-50 employees
Less than a year
“We finally found that Doc when we need it”
Pros
Document-related features like Document Generation, Document Management, and Document Storage are crucial for managing "paper" work efficiently.
Cons
However, it lacks No-Code Development, File Storage, and Document Coding & Control.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Dewakhar
Hospitality, 500+ employees
Less than 6 months
“Management”
Pros
Bitrix28 is not only easy and secure but also user-friendly.
Cons
This is helpful for people who need to be aware of all people-related information.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Diego
Marketing and Advertising, 11-50 employees
More than a year
“A very useful CRM for any business”
Pros
Easy setup of integrations with social media platforms has proven beneficial for customer relations and sales reports.
Cons
The setup process can be confusing initially and might require assistance from an expert.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Gervais
E-Learning, 11-50 employees
More than a year
“Complete and just perfect”
Pros
Notable appreciation for the CRM, HR Management, and project management aspects of Bitrix28.
Cons
It may not be easy to use, particularly at the beginning.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Anne
Logistics and Supply Chain, 101-500 employees
More than a year
“The best integrated tool!”
Pros
Bitrix28 is a great tool for management and marketing, boasting information integration functionalities and well-defined layouts for identifying process stages.
Cons
There could be more options for customization.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Erik
Ciklum, 50-99 employees
“Bitrix24 gets the job done.”
Pros
I appreciate that employees at Bitrix24 have complete autonomy when it comes to project execution. There is an option to automatically record phone calls, which comes in quite handy for our firm.
Cons
The system was hard to navigate at the start.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Artur
Retail, 51-100 employees
More than a year
“The comprehensive environment is cooperation within the company.”
Pros
Bitrix28 offers a convenient chat, a robust project planning and management system, and easy creation of groups for organizing work within smaller teams. The platform provides useful tools for file sharing.
Cons
Stability issues have been experienced, with Bitrix28 closing itself. A better mind map feature could enhance the system.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 101-500 employees
More than a year
“Bitrix My Choice”
Pros
Bitrix28 stands out as an impressive application, aiding the organization of multiple project groups with numerous assignments. The automated sales processes provide firm control over staff and the entire company, and I particularly appreciate its features that simplify lead management.
Cons
The organization of the menu appears problematic, making it challenging to find specific tools. The webmail and CRM components are notably frustrating and should be improved to enhance the software's overall capabilities.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Christopher
Iflexion, 50-99 employees
“Offers a lot of potential!”
Pros
We can say this with absolute confidence that Bitrix24 will never let you down when it comes to file-sharing convenience and quickness.
Cons
The user interface needs to be improved.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
6
Kayla
Non public school, 2-9 employees
“ It has many features.”
Pros
Bitrix24 always creates ease and convenience for its users as much as it can. It has many helpful functions. It allows the user to easily stay connected and helps in communication.
Cons
It does not have unique functions that stand out.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Artur
Artur Niewiadomy, 50-99 employees
“The software is incredibly easy to use.”
Pros
Bitrix24 has a feature of convenient chatting and solid project planning. It shows amazing management skills. Options for exchanging files are very useful.
Cons
The app is uncertain and crashes often.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Mariela
Atomica Team, 2-9 employees
“We are not that happy with the software.”
Pros
The system is user-friendly and has amazing features that get the work done.
Cons
Some of its features are difficult to use and operate. The customer care is slow as well as unresponsive creating a lot of trouble and causing inconvenience. It is confusing to use some advanced features which are time-consuming.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
6
Functionality
5