Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

G

Gabriela

Ultimate software , 2-9 employees

5.0
December 2021

“We highly recommend Bitrix24”

Pros

The system excels at processing papers and its FAQ area helps understand how to utilize the service.

Cons

None

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A

Ahmed

Banking, 500+ employees

5.0
December 2021

“office software”

Pros

The site's concept for organizing tasks, enhancing teamwork productivity, setting work dates, sending notifications, and creating an organizational structure resonates positively.

Cons

The cost seems unsuitable, and reaching the support team is challenging.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

M

Mohsin

Computer Software, 51-100 employees

More than a year

5.0
December 2021

“Project Management on fingertips”

Pros

Bitrix28's project management feature stands out, offering managers more control and providing detailed employee efficiency insights for improved performance.

Cons

The workflow feature in the application is somewhat tricky to use, posing difficulty in understanding and configuring it despite being a great feature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anisha

Consumer Services, 51-100 employees

More than a year

5.0
December 2021

“The best program for the information center”

Pros

Working with Bitrix28 is highly satisfactory, offering extensive opportunities for arranging fields in the program. It effectively handles calls, customer information, and marketing work.

Cons

There's no aspect of the program that I dislike.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

P

Pedro

Wholesale, 11-50 employees

5.0
December 2021

“The software that helped me to organize my team”

Pros

Setting up Bitrix28 is straightforward and user-friendly.

Cons

Access to some free features was discontinued.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A

Anton

Hospital & Health Care, 1-10 employees

More than a year

5.0
December 2021

“Cant live without it”

Pros

Bitrix28 allows efficient client tracking, order monitoring, and quick access to information like birthdays and contacts. The wiki part is appreciated for daily input of sales scripts and popular responses.

Cons

The UI is inundated with functions that are unnecessary or unused, making the UX feel heavy during usage.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

B

Brahim

Marketing and Advertising, 1-10 employees

Less than a year

5.0
December 2021

“Bitrix28 Review”

Pros

Bitrix28 is a favorite platform, visually appealing and responsive to issues or questions, earning it a five-star rating.

Cons

Bitrix28 has been my favorite CRM for over 10 years. I appreciate the seamless integrations with other apps, collaboration features, and robust business management tools, significantly easing my professional life.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A

Ashok

Marketing and Advertising, 1-10 employees

More than a year

5.0
November 2021

“Low Cost CRM”

Pros

Bitrix28 is hailed as the best low-cost CRM, especially suitable for small-scale businesses. The free version provides ample functions for project management, web building, CRM, and communication.

Cons

The abundance of features can be a drawback, impacting the interface's simplicity and complicating the onboarding process.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 11-50 employees

Less than a year

5.0
November 2021

“We finally found that Doc when we need it”

Pros

Document-related features like Document Generation, Document Management, and Document Storage are crucial for managing "paper" work efficiently.

Cons

However, it lacks No-Code Development, File Storage, and Document Coding & Control.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

D

Dewakhar

Hospitality, 500+ employees

Less than 6 months

5.0
October 2021

“Management”

Pros

Bitrix28 is not only easy and secure but also user-friendly.

Cons

This is helpful for people who need to be aware of all people-related information.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Diego

Marketing and Advertising, 11-50 employees

More than a year

5.0
October 2021

“A very useful CRM for any business”

Pros

Easy setup of integrations with social media platforms has proven beneficial for customer relations and sales reports.

Cons

The setup process can be confusing initially and might require assistance from an expert.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

G

Gervais

E-Learning, 11-50 employees

More than a year

5.0
October 2021

“Complete and just perfect”

Pros

Notable appreciation for the CRM, HR Management, and project management aspects of Bitrix28.

Cons

It may not be easy to use, particularly at the beginning.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A

Anne

Logistics and Supply Chain, 101-500 employees

More than a year

5.0
October 2021

“The best integrated tool!”

Pros

Bitrix28 is a great tool for management and marketing, boasting information integration functionalities and well-defined layouts for identifying process stages.

Cons

There could be more options for customization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E

Erik

Ciklum, 50-99 employees

4.0
September 2021

“Bitrix24 gets the job done.”

Pros

I appreciate that employees at Bitrix24 have complete autonomy when it comes to project execution. There is an option to automatically record phone calls, which comes in quite handy for our firm.

Cons

The system was hard to navigate at the start.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

A

Artur

Retail, 51-100 employees

More than a year

5.0
September 2021

“The comprehensive environment is cooperation within the company.”

Pros

Bitrix28 offers a convenient chat, a robust project planning and management system, and easy creation of groups for organizing work within smaller teams. The platform provides useful tools for file sharing.

Cons

Stability issues have been experienced, with Bitrix28 closing itself. A better mind map feature could enhance the system.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

More than a year

5.0
September 2021

“Bitrix My Choice”

Pros

Bitrix28 stands out as an impressive application, aiding the organization of multiple project groups with numerous assignments. The automated sales processes provide firm control over staff and the entire company, and I particularly appreciate its features that simplify lead management.

Cons

The organization of the menu appears problematic, making it challenging to find specific tools. The webmail and CRM components are notably frustrating and should be improved to enhance the software's overall capabilities.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

C

Christopher

Iflexion, 50-99 employees

3.0
August 2021

“Offers a lot of potential!”

Pros

We can say this with absolute confidence that Bitrix24 will never let you down when it comes to file-sharing convenience and quickness.

Cons

The user interface needs to be improved.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

6

K

Kayla

Non public school, 2-9 employees

5.0
August 2021

“ It has many features.”

Pros

Bitrix24 always creates ease and convenience for its users as much as it can. It has many helpful functions. It allows the user to easily stay connected and helps in communication.

Cons

It does not have unique functions that stand out.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

A

Artur

Artur Niewiadomy, 50-99 employees

4.0
August 2021

“The software is incredibly easy to use.”

Pros

Bitrix24 has a feature of convenient chatting and solid project planning. It shows amazing management skills. Options for exchanging files are very useful.

Cons

The app is uncertain and crashes often.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

M

Mariela

Atomica Team, 2-9 employees

2.0
August 2021

“We are not that happy with the software.”

Pros

The system is user-friendly and has amazing features that get the work done.

Cons

Some of its features are difficult to use and operate. The customer care is slow as well as unresponsive creating a lot of trouble and causing inconvenience. It is confusing to use some advanced features which are time-consuming.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

6

Functionality

5