Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Aliaksei

Computer Software, 51-100 employees

More than a year

5.0
November 2019

“Very useful work tool”

Pros

Bitrix34 facilitates seamless communication among our teams simplifying the management of daily office projects and tasks. It also offers effortless report generation capabilities.

Cons

The support service is friendly but they often struggle to provide adequate assistance. Glitches sometimes require re-entering data.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

Less than 6 months

4.0
November 2019

“Organized business”

Pros

Bitrix34 is a valuable tool for my food delivery business. It helps me stay organized by managing tasks and keeping important documents and media easily accessible to my team. The chat feature is also a great addition.

Cons

The interface is a bit overwhelming for my task. It would be beneficial to simplify the process of sharing files from my drive with my teammates.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

C

Carla

Pharmaceuticals, 101-500 employees

More than a year

4.0
November 2019

“Good System for handling prospects”

Pros

This app allows me to enter manage and assign prospects and then track their progress in the company's campaign.

Cons

The tool encounters issues with its user interface which is not particularly user-friendly. Additionally while it can integrate with a telephone system certain calls cannot be made directly from the cloud system and require the installation of the program on your computer.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

J

Julio

Computer Games, 11-50 employees

4.0
November 2019

“Social network for medium or large companies”

Pros

Bitrix feels like a social network but offers many features for team communication. In addition to the news feed you can create chats and events.

Cons

The social network format may not be suitable for every team. It lacks the robustness found in the top alternatives for chat services.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

6

A

Andrew

Retail, 11-50 employees

Less than 6 months

4.0
November 2019

“Robust but unpolished”

Pros

The software offers a wide range of features and functionalities. There is great diversity allowing you to customize it according to your preferences.

Cons

The UX feels slightly cumbersome. Furthermore the web-app and desktop app don't interact smoothly. There is no valid reason why I shouldn't be able to fully function in one or the other.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

9

Functionality

10

A

An

Design, 1-10 employees

Less than a year

4.0
November 2019

“Lots of functionality still a little bit clunky”

Pros

This software seamlessly integrates with other cloud sharing platforms making it convenient for users who work across multiple platforms.

Cons

With so many features to navigate it will take some time to get everyone on the same page.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

10

V

Vinicius

Computer Software, 11-50 employees

Less than 6 months

3.0
October 2019

“Good not great”

Pros

Bitrix34 functions as a powerful task manager with useful features like a timing counter for time tracking. It offers layout customization an integrated calendar Gantt charts kanban boards and various integrations. The free version provides extensive options for teams including a CRM.

Cons

It is an unpleasant and confusing experience to use. The layout appears messy and pages with different functions differ greatly from each other despite sharing the same design style. Numerous options menus and submenus are displayed simultaneously resulting in visual clutter.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

9

Functionality

8

I

Ivo

Recreational Facilities and Services, 11-50 employees

Less than 6 months

3.0
October 2019

“Not happy with my experience with Bitrix”

Pros

The logic behind the product and its automations are impressive.

Cons

The CRM system is riddled with bugs and overlooked details. Their webmail is exceptionally poor. I would rate it as extremely unsatisfactory. Our company is losing money every day due to these issues. We receive empty messages lack the ability to view EML files and encounter problems with the IMAP settings. Emails go through their system and get filtered out causing messages to bounce back and be rejected. Other platforms like Roundcube and Gmail work flawlessly while Bitrix34 consistently rejects messages. The reports section lacks the option to include emails and phone numbers of contracts attached to deals rendering it useless for us. The ability to include these fields in the list view for deals is also absent. The Products section is incomplete lacking integration with the calendar and the option for automatic adjustment of available products based on deals. Permissions have very limited functionality allowing employees to view subscription settings or access CRM analytics. Email marketing lacks emoji functionality which is essential in modern marketing. Bitrix34 lacks integration with Google Drive and popular e-commerce solutions except for Codecanyon plugins.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

6

Functionality

4

A

awogor

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0
October 2019

“Bitrix34 Is an All in One CRM and Collaboration Platform”

Pros

Bitrix34 is a comprehensive workspace and customer relationship management (CRM) software that allows you to organize and manage all your work in one place. It offers collaboration features and even live streaming to social media. It integrates with social media accounts allowing you to manage them within the software.

Cons

Bitrix34 can initially be complex but with time you become accustomed to it and can work with minimal supervision.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

R

Rene

E-Learning, 500+ employees

Less than 6 months

4.0
October 2019

“Bitrix34 is very dynamic to review activity flows”

Pros

I find it fascinating that I can send messages or create tasks directly from the main page of Bitrix34. It also offers the ability to create surveys when collaborating with others. The internal search engine is easily manageable.

Cons

The interface of the page can be confusing to work with if you don't have a suitable background. Customization is possible but certain sections have text that is difficult to read due to underlying textures or colors with no option to change the configuration of the text.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

N

Nazl?

Internet, 11-50 employees

More than a year

5.0
October 2019

“Bitrix34 offers you more than you can imagine for your company.”

Pros

Bitrix34 offers more than you can imagine for your company. It allows quick and easy project management with comprehensive integration options. The communication and CRM tools are ideal for both companies and freelancers/entrepreneurs. The online chat feature and task tracking tool make work easier. With Bitrix34 you have access to business processes customer data projects and human resources all in one place.

Cons

The multitude of integration options and features in Bitrix34 can be overwhelming at times.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

Less than a year

4.0
September 2019

“User Experience”

Pros

This CRM tool is highly efficient and offers easy integrations with third-party services. The dashboard is comprehensive and custom email templates are easy to use. It also provides mobile support for both iOS and Android. The availability of a free version is a bonus.

Cons

The user interface is cluttered making it difficult for new users to find their way around the tool. It has a steep learning curve and lacks ease of use.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

Less than 6 months

5.0
September 2019

“task management and business management software”

Pros

Bitrix34 can be used to manage software projects project tasks and business contacts. You can assign tasks to users with specific time frames.

Cons

Managing users can be challenging and requires additional knowledge to effectively use the software. It can be somewhat difficult to understand.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

CC

Constantin Catalin

Information Technology and Services, 1-10 employees

More than a year

5.0
September 2019

“Best for Your Business Management”

Pros

I manage my business using Bitrix34's social cloud CRM. It helps me invoice clients and keep track of leads and contacts.

Cons

You can easily invoice your clients and communicate with them.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Matthew

Publishing, 500+ employees

More than a year

5.0
September 2019

“Bitrix34 is a very complete tool”

Pros

This software comes with exceptional customization features that allow for the creation of personalized graphics to present accounting information to customers. The user interface is appealing offering options for custom backgrounds and an impressive video theme. With Bitrix34 I can strengthen community engagement through activities group conversations across departments and commercial networks as well as calendars and work groups. Additionally Bitrix34 serves as an excellent tool for project and sales management facilitating seamless communication among all active members involved in company projects and keeping everyone informed.

Cons

The only negative aspect I have encountered with this software is its technical support. They take a long time to respond and their answers are often unclear. They have been unable to solve my problem during times when I needed their help.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

B

Brandon

Marketing and Advertising, 500+ employees

Less than a year

4.0
September 2019

“The software does not have many necessary functions”

Pros

Bitrix34 is great for collecting customer data and managing transactions and tasks. The messaging feature allows team members to communicate and there is calendar synchronization.

Cons

I was not pleased with the mobile application. It bombards you with unnecessary notifications and lacks numerous functions found in other similar software.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

6

A

Anonymous

Not Specified, 101-500 employees

Less than a year

5.0
September 2019

“Project Management done right with Bitrix34”

Pros

Bitrix34 provides an extraordinary range of functions and tools for managing projects. It's a unified platform that promotes collaboration through the Activity Stream where team members can track tasks monitor progress and address any issues. The report generation and daily planning tools are fantastic eliminating the need for multiple applications. The availability of Bitrix34 on various devices and operating systems makes it accessible on the go.

Cons

Bitrix34 delivers exactly what it promises nothing more nothing less. I am confident that future upgrades will be even better.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0
September 2019

“IDEAL BUSINESS SOLUTION'”

Pros

Bitrix34 is an all-in-one app that makes work easy and smooth. The software offers excellent data visualization and it simplifies tracking meetings.

Cons

There is room for improvement in terms of customer support.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Mariela

Marketing and Advertising, 1-10 employees

More than a year

3.0
September 2019

“Very useful collaboration tool”

Pros

The team chat and task management features in Bitrix34 are highly effective. The newly added Kanban view makes workflow easier especially for visual team members.

Cons

Video calls and file transfers within the chats are not exceptional. Advanced features related to client management are confusing and difficult to figure out.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

T

Tom

Mechanical or Industrial Engineering, 51-100 employees

4.0
September 2019

“Great for projects”

Pros

I have only positive things to say about Bitrix34 since it was free. It provided an easy workflow and organization.

Cons

It doesn't appear to have export/import options for some of the other software we used so I had to recreate everything from scratch.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8