“Terrible Customer Service”

Pros

Bitrix34 is affordable and that's a definite advantage.

Cons

It is severely lacking as a CRM. Reporting is subpar customizations are basic and customer support is the worst I have ever encountered even with the premium versions.

“Bitrix34 is Great”

Pros

The interface is clean with a good range of features and easy to learn.

Cons

Although there is a free version available the paid version for businesses is comparatively more expensive than other software offering similar features.

“My trial Experience”

Pros

It offers a freemium model and provides comprehensive productivity and collaboration tools for startups to large businesses.

Cons

They provide an abundance of tools but some are not fully refined. I attempted to use their website feature and created a few websites but ultimately reverted to my usual WordPress themes.

“Way too complicated”

Pros

The appearance was appealing and seemed to meet my requirements but unfortunately it fell short.

Cons

Importing a Google contact CSV file without paying a third party is impossible. The process is needlessly complex even for a trial. I tried to import a CSV file with only basic contact information but it was overly complicated and never completed.

“THE BEST CRM PLATFMORM”

Pros

User-friendly excellent user experience and minimal learning curve.

Cons

Establishing telephony settings can be challenging.

“Used it for a months at my old company”

Pros

Team communication was quick and effortless.

Cons

We encountered difficulties with certain integrations such as Facebook Messenger which caused reply messages to originate from Bitrix34.

“Bitrix34”

Pros

Bitrix34 provides a solid platform for business owners and employees to manage leads and ongoing projects. It functions as a standard CRM system with customization options allowing easy tracking of contact modes and times between the business and clients/customers.

Cons

While Bitrix34 offers many useful features it didn't impress us in comparison to other CRM options available. It's advisable to conduct thorough research. No standout unique or exclusive features were observed. Additionally forms/questionnaires sent to clients display the Bitrix34 logo whereas my company desires more "white label" options. They also removed the two-way email syncing feature for free account users which is important to note for those considering this option.

“Never again!”

Pros

Although it has numerous features there are also many bugs that prevent it from functioning properly. It can be complicated for users.

Cons

There is absolutely no customer service even for the affordable version! Numerous bugs affected our customer database rendering it unusable. We have tried to contact Customer Service regarding Technical Service or during our vacation periods but we never received a response. This situation has forced us to switch to a different CRM. It's unacceptable to wait weeks or months for a response. We requested a refund but even after months we have not received an answer. This feels like fraud.

“Great functionality even in the free version”

Pros

Even the free version of Bitrix34 offers a wide range of features. It allows me and my team to efficiently manage our daily office tasks and projects as well as generate reports.

Cons

The user interface lacks intuitiveness requiring additional time to become familiar with it. The support service falls short in providing comprehensive assistance.

“Awful customer service”

Pros

Despite encountering some issues we have been using Bitrix34 since implementing it a few months ago. The most appealing aspect is the convenient feed that provides a quick overview of client-related events.

Cons

The support service claims it will address issues in the next release but unfortunately this promise remains unfulfilled. We still hold hope that the platform will eventually function as intended.

“A very good suite that serves many purposes”

Pros

Offers a high level of options reasonable price and good usability.

Cons

Due to being a suite of products some features are spread thin and lack depth.

“Very convenient program.”

Pros

A convenient program for customer transactions. With Bitrix34 you can confidently store and manage emails and chats without the fear of losing any important information.

Cons

This software is convenient and dependable.

“Task management and Project management software”

Pros

This software is amazing for task and information management. It allows us to store business contacts and related details easily. Assigning and marking tasks is simple and there is also a free trial available.

Cons

The user interface is a bit complex and user management poses some difficulties.

“It was a bit underwhelming to be honest...”

Pros

The ability to share folders and secure files is highly appreciated. Additionally the fact that it is free is very helpful.

Cons

It was somewhat disappointing to be honest. I had higher expectations but the software didn't feel user-friendly. I found it complicated to use which led me to explore other software options for my needs.

“The platform helps to establish communication within the company”

Pros

Previously our managers would search for customers and manually enter their data into our database leading to frequent data loss when someone left the company. Now with Bitrix34 we have streamlined this process storing all contacts in one place accessible to any manager.

Cons

The platform is quite intricate requiring extensive training for new employees. Normally our senior managers handle this but they are currently overwhelmed. We may need to hire an individual specifically for this work adding to our expenses.

“Telephony works fine”

Pros

The standout feature of the platform is its high-quality IP-telephony support. It fills a gap that many CRM systems lack or have poor connectivity. I enjoy working with Bitrix34.

Cons

The technical support is the most frustrating aspect of this service. They often respond with formal replies instead of resolving problems. It feels like customers are left to deal with issues on their own.

“Not very pleased”

Pros

While it can be useful for employee management there are superior systems available in the market.

Cons

The abundance of integrated tools can become chaotic and our team struggled to fully utilize them.

“What could be worse than Bitrix?”

Pros

Unfortunately I had the opportunity to work with Bitrix34 for several years and it was quite a frustrating experience. It's challenging for me to find any significant benefits except for the presence of telephony functionality.

Cons

Bitrix has impressive functionality but nothing seems to work perfectly. Unfortunately the technical support turns a blind eye to these issues. I was glad to leave the company and forget about Bitrix. I strongly discourage anyone from working with this platform.

“Manual CRM That Takes As Long As Excel To Imput”

Pros

The software is highly customizable and can efficiently convert raw data into spreadsheets.

Cons

Everything requires manual input and even the custom options lack user-friendliness. Glitches are frequent leading to the need for data re-entry. Navigating the additional applications is extremely challenging. Customer service was unhelpful in recovering our lost address for prospects and customers. Essentially coding is necessary to achieve desired outcomes with this CRM.

“One of the most resourceful tools in the market”

Pros

Bitrix is more than just a CRM manager. It can function as an intranet for your company project management tools or an idea box. It is also one of the most affordable options available for these functionalities. Personally I use it as a landing page for meeting preparation and subsequent follow-ups with project charters task distribution and chat.

Cons

While Bitrix is an all-in-one tool it doesn't excel in each specific area. If you require a dedicated project manager or CRM it's advisable to seek other options and be prepared to pay extra.