Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

K

Katie

Construction, 11-50 employees

4.0
July 2019

“Too clunky”

Pros

Bitrix34 appeared to have an extensive range of impressive qualities and integration options.

Cons

Although I was initially interested in this CRM system the implementation process proved to be confusing.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

S

Shoaib

Financial Services, 11-50 employees

3.0
July 2019

“Bitrix34 is very comprehensive”

Pros

The free version of Bitrix34 offers an abundance of features making it a reliable software for managing daily office tasks leads and projects. It is a valuable tool for communication and staying updated on tasks. Additionally it provides an excellent solution for document management.

Cons

The cost of upgrading to the paid version is relatively high and the software requires some time to get accustomed to compared to other similar products.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

7

Functionality

6

U

Ujunwa

Food Production, 1-10 employees

Less than 6 months

4.0
July 2019

“Thanks so much”

Pros

The user-friendliness and easy access are the standout qualities of Bitrix34.

Cons

I have positive feedback for every aspect of the software. Thank you so much!

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

3.0
July 2019

“Many features - not clear use cases”

Pros

Bitrix34 offers numerous free/trial features and allows add-ins for enhanced functionality covering various aspects of company operations.

Cons

The functions lack clear organization in terms of use cases or user journeys leading to a lack of clear outcomes for each functionality.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

8

S

Scott

Hospitality, 500+ employees

Less than 6 months

4.0
July 2019

“Great CRM”

Pros

One of the things I appreciate about Bitrix is how easy it is to create reports and maintain clear communication with team members.

Cons

When it comes to navigating different windows the software lacks user-friendliness.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

H

Hericksenn

Telecommunications, 11-50 employees

More than a year

3.0
July 2019

“Bitrix34 I wear”

Pros

Bitrix34 is an exceptional platform that combines intranet project management chat document management and calendars. It also integrates with applications such as Mailchimp Gmail Dropbox and Google Drive and allows for data migration from other programs.

Cons

The program is quite expensive and can be a bit complicated to use as an administrator. The interface is also somewhat plain.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

A

Amogha

Information Technology and Services, 101-500 employees

More than a year

4.0
June 2019

“Costly Software”

Pros

The worktime and reports module along with face-based sign-in have been excellent for our multi-location setup. The centralized data center user-friendly interface CRM workflow and easy integration through APIs have made our experience seamless.

Cons

The pricing is module-based and quite costly. It would be helpful to include the worktime and report modules in the free version or offer a single-module subscription.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

7

Functionality

10

R

Rafael

Insurance, 500+ employees

Less than 6 months

5.0
June 2019

“Bitrix34”

Pros

The most appealing aspect of this platform is the synergy it creates between my projects assignments and files making it easier to work with clients.

Cons

The free plan restricts the maximum number of users to 13.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

R

Rohan

Restaurants, 11-50 employees

4.0
June 2019

“Business Process Management Was Seamless”

Pros

Setting up Bitrix34 is a breeze and it allows users to add multiple collaborators plan projects and set schedules for different tasks.

Cons

Unfortunately this application is not compatible with Windows phones which is a drawback.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 11-50 employees

5.0
June 2019

“Feels Like Home and is Beautiful”

Pros

The user interface of Bitrix34 has an appealing resemblance to Google inbox which made it easy for me to adapt quickly. The UI team did an outstanding job of creating a layout that feels familiar to most users while still being unique to Bitrix. I found it comfortable to navigate and didn't require extensive training. Most actions are intuitive and straightforward such as creating clients and effortlessly managing them using the Kanban board. Whether it's dragging clients across the board or moving them to different buckets I could easily figure it out on my own. The seamless experience combined with the ease of use made working with Bitrix34 is simply the best.

Cons

The software lacks training segments and proper onboarding walkthroughs which means users have to spend time figuring out how to set up their CRM.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

H

Hilary

Veterinary, 1-10 employees

Less than a year

4.0
June 2019

“bitrix 34 Morden marketing”

Pros

I had the opportunity to use Bitrix34 during an internship for cold calling customers. It proved to be a handy platform as it recognized and retrieved old numbers from previous calls making bulk calling more efficient. In addition it allowed for simultaneous incoming calls call recording contact list management and web conferencing. It was incredibly user-friendly requiring only headphones and a computer with WiFi. Unlike traditional telephone systems Bitrix34 eliminated the need to wait for service providers to provide call logs at the end of the month. It also offered features like voicemail and instructions for clients. Overall Bitrix34 was an excellent choice for conducting bulk calls at the workplace without the need for a dedicated telephone.

Cons

Maintaining this software can be expensive.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

R

Ranel

Packaging and Containers, 11-50 employees

More than a year

4.0
June 2019

“Chat”

Pros

The ease of communication with co-workers is what I like most about Bitrix34.

Cons

I believe Bitrix should improve the interface to make it more appealing.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

S

Samuel

Information Technology and Services, 1-10 employees

Less than 6 months

4.0
June 2019

“Bitrix34 is the best in project management”

Pros

Firstly the interface and functionality of Bitrix34 are exceptional. Everything you need is easily accessible from the dashboard. Secondly the project management functionality is impressive allowing for easy task assignment and team management. Lastly the notification system is efficient ensuring timely reminders and updates.

Cons

I haven't encountered any significant issues worth mentioning. Everything is working well.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

M

Maya

E-Learning, 51-100 employees

Less than 6 months

4.0
June 2019

“Horrible design and unusable interface”

Pros

I had the opportunity to work in Bitrix34 but unfortunately I found most aspects of the platform dissatisfying. The only advantages I could find were the customizable kanban board and Telegram integration.

Cons

I suspect that the platform's design was created by non-professionals. There are too many distracting elements with numerous inscriptions icons and tools competing for attention simultaneously.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

6

E

Eligreg

Marketing and Advertising, 11-50 employees

Less than 6 months

4.0
May 2019

“A tool made for big teams”

Pros

Bitrix34 has everything you need. Although it felt somewhat overwhelming at first once I got the hang of it it became effortless to use.

Cons

Many features go unused. The team prefers to share information through chat rather than creating tasks and documents.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 500+ employees

Less than 6 months

4.0
May 2019

“good crm”

Pros

It's a great tool for tracking team members' time spent on projects. The visualizations are handy providing real-time insights into individual work.

Cons

The tool is sluggish and slow. It lacks robust project management capabilities and primarily focuses on time tracking. This aspect needs improvement.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than a year

5.0
May 2019

“Bitrix Offers Everything You Need”

Pros

Initially I was drawn to Bitrix34 for its cloud storage capabilities but I soon discovered its collaboration CRM and website creation features leading me to use it regularly.

Cons

Initially I felt overwhelmed by the abundance of features. Upon creating an account there was a lot happening but after using the tutorial I learned how to remove unnecessary tabs and features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

SG

Stig German

Retail, 101-500 employees

More than a year

4.0
May 2019

“Helps with many everyday tasks”

Pros

Bitrix34 has been instrumental in helping my team members tackle daily tasks and it provides convenient project management for me. Its seamless integration with social networking platforms and regular updates are additional advantages.

Cons

The support service is inefficient and responds with significant delays. Certain features don't work properly and there are occasional difficulties in setting the start time.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

O

Olga

Retail, 500+ employees

More than a year

4.0
May 2019

“A good system with many features”

Pros

The attractive user interface of Bitrix34 catches the eye. The chat system makes communication with my team members convenient and the platform's multitude of functions greatly facilitate project management.

Cons

We had to wait for several days to receive a response from the support service and ended up solving the problem ourselves. Additionally I didn't like the mobile phone application.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

10

R

Rovena-Maria

Financial Services, 101-500 employees

More than a year

5.0
May 2019

“A system with many possibilities”

Pros

I appreciate Bitrix34 for its extensive functionality that simplifies and speeds up our work. The system's attractive design and mobile compatibility make it easy to use.

Cons

Initially the user interface was a bit confusing and when we contacted support we didn't receive comprehensive assistance. The lack of synchronization with Active Directory is very inconvenient.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10