Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L

Luis

Non-Profit Organization Management, 11-50 employees

3.0
May 2019

“A good crm toolkit”

Pros

At my organization we tried Bitrix34 for a month before seeking an alternative. It offers useful tools for team interaction and calendar organization.

Cons

Unfortunately we switched to another solution because Bitrix34 tools were too restricted to their platform and didn't offer easy integration with third-party services like APIs.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

9

Functionality

8

A

Adam

Education Management, 51-100 employees

Less than 6 months

4.0
May 2019

“My company is trying to implement”

Pros

The Android app allows for assigning tasks with due dates and priorities.

Cons

Bitrix34 is not as user-friendly as Trello because it lacks subfolders (boards).

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

W

Waqas

Apparel & Fashion, 11-50 employees

Less than a year

5.0
May 2019

“All in one”

Pros

Bitrix34 is an all-in-one solution that is user-friendly and eliminates the need to use multiple platforms.

Cons

The desktop version of Bitrix34 is not very responsive which is its weakest aspect.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0
May 2019

“Bitrix perfect for your team”

Pros

This software greatly facilitates tracking work in the office with its numerous features.

Cons

There are no drawbacks. It perfectly suits our office needs.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Mahmud

Renewables & Environment, 1-10 employees

More than a year

4.0
May 2019

“Amazing Experience”

Pros

It is the most organized software I have ever used.

Cons

Compared to other software it is slightly more expensive.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Abdulrahman

Information Technology and Services, 1-10 employees

More than a year

4.0
May 2019

“it is very easy small online ERP solution for small companies”

Pros

Managing my team's tasks on my phone is incredibly easy with Bitrix34.

Cons

I encountered an issue with my account as it got deleted while I was traveling and not actively using it.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

10

F

Francesco

Entertainment, 11-50 employees

Less than a year

4.0
May 2019

“Ok but not perfect”

Pros

Bitrix improves workflow and project management providing regular updates.

Cons

The UI is confusing and the support team didn't offer much assistance.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Anish

Financial Services, 51-100 employees

Less than 6 months

4.0
May 2019

“Bitrix34”

Pros

Bitrix34 provides an incredibly efficient and united workspace that allows users to communicate and accomplish a multitude of tasks within the company's intranet. Not only does it seamlessly integrate with social media platforms but it also connects with various business applications expanding its functionality and versatility.

Cons

Initially navigating the system was a bit challenging and working with WorkFlows was a nightmare. Insufficient documentation or videos are available for guidance.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

I

Igor

Computer Software, 11-50 employees

More than a year

4.0
April 2019

“Slow working support service”

Pros

One of the standout features of Bitrix34 is its ability to facilitate easy information sharing and comfortable communication among team members. It works flawlessly across multiple platforms ensuring that all participants have access to Bitrix34 from different locations at any given time.

Cons

The support service is slow in responding to our inquiries. The initial learning process was difficult and I had to seek help from colleagues who have been using Bitrix34 for a while.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

10

B

Bernard

Financial Services, 500+ employees

Less than 6 months

3.0
April 2019

“Horrible system”

Pros

Unfortunately my experience with Bitrix34 was not positive. I found the service to be inconvenient and challenging to use. While it initially seemed to offer project management functionality with its kanban boards and sales statistics the execution fell short. Some employees mentioned its usefulness for displaying sales statistics but overall it lacked a cohesive and intuitive approach. Additionally it did include a Gantt chart feature.

Cons

The design is beautiful but the interface is terrible. The developers seemed more focused on an attractive appearance rather than ensuring the functions are useful and work properly.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

7

Functionality

6

Y

Yana

Marketing and Advertising, 500+ employees

More than a year

5.0
April 2019

“Useful software”

Pros

Bitrix34 is a highly versatile system with an array of built-in advanced features that significantly enhance work efficiency. It provides a convenient environment for communication among team members and offers excellent conditions for collaboration.

Cons

Customer support is slow in responding to requests. We face periodic problems with setting the start time and the synchronization with Active Directory which is crucial for us is still unavailable.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

5.0
April 2019

“I like this CRM: It has been a good experience”

Pros

Bitrix34 offers a wide range of features but what stands out to me is its integration of communication tools (chats messaging email) and project management capabilities within a single platform. This seamless integration fosters efficient and constant communication with both the team and potential customers. I found Bitrix34 to be user-friendly and it has been instrumental in maintaining fluid communication throughout my experience whether using the free version or not.

Cons

For users unfamiliar with this type of platform navigating between tasks and projects can be confusing.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Anton

Computer Software, 101-500 employees

More than a year

4.0
April 2019

“Difficult but useful tool”

Pros

In my busy schedule I rely on Bitrix34 along with a few other programs to keep track of my tasks and avoid forgetting important things. While some people may have reservations about the service due to its extensive functionality I personally utilize it primarily for time management creating to-do lists and attaching deadlines and notifications.

Cons

Waiting for a response from the support service takes a long time. There are occasional issues with setting the start time and some employees found it challenging to learn how to use the software.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

10

C

Cynde

Education Management, 51-100 employees

Less than a year

4.0
April 2019

“Service is only suitable for light tasks”

Pros

In my busy schedule I rely on Bitrix34 along with a few other programs to keep track of my tasks and avoid forgetting important things. While some people may have reservations about the service due to its extensive functionality I personally utilize it primarily for time management creating to-do lists and attaching deadlines and notifications.

Cons

I attempted to use some of the advanced tools available and they behaved strangely. The interface and overall appearance of the service are not exemplary. It sometimes feels like our students could have done a better job.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 101-500 employees

Less than 6 months

4.0
April 2019

“One stop solution for your Leads”

Pros

It is a good software for lead management with reminders for follow-ups being the standout feature.

Cons

The interface design is not as visually appealing as other software of this kind.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than a year

5.0
April 2019

“Enjoying this application.”

Pros

Bitrix34 offers a remarkable range of services for free although limited to 13 users. As a small business I find it to be an immensely helpful application. It allows for effective communication collaboration email responses lead management and more. Overall I feel that Bitrix34 is a great solution for my business needs.

Cons

Some menu items are difficult to read.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

5.0
April 2019

“Bitrix34- Feature packed ERP”

Pros

Bitrix34 is a feature-packed ERP system that has put careful thought into project management. It encompasses additional features typically found in ERPs making it a versatile tool for optimizing operations. With features like project management tasks Gantt charts task dependencies and checklists it effectively outlines each team member's responsibilities from task initiation to completion. The clear and intuitive graphical representations aid in easy comprehension while management gains the privilege of monitoring progress and taking timely actions when needed. The platform's seamless information exchange and streamlined communication among team members including the ability to share important emails in one central location contribute to enhanced efficiency and adherence to schedules. These comprehensive features work together to improve team efficiency maximize employee productivity and ensure successful delivery of customer orders within designated timeframes. Additionally Bitrix34's multi-platform compatibility allows project members to conveniently access the system from different locations and under diverse circumstances.

Cons

Fortunately I haven't encountered any significant issues within my environment.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

B

Burhan

Sporting Goods, 51-100 employees

Less than a year

4.0
April 2019

“User friendly & collaborative”

Pros

I had the pleasure of using Bitrix34 in a previous company and I still miss its functionality. It stands out as one of the easiest software for reporting project collaboration and internal communication. Using Bitrix34 never feels like work; instead it feels like using a social network due to its user-friendly interface.

Cons

The only downside is the absence of a dedicated desktop app. Opening it on a web browser can be quite inconvenient.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

C

Chantel

Accounting, 1-10 employees

4.0
April 2019

“My experience with Bitrix34”

Pros

The email feature in Bitrix34 allows for easy communication with all staff members involved in a project.

Cons

It is not user-friendly and I struggled with the setup process.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

7

Functionality

6

I

Ismail

Apparel & Fashion, 11-50 employees

5.0
April 2019

“Brillaint CRM”

Pros

The abundance of features and the availability of a free version are what I like most about Bitrix34. It makes lead project and client management easy.

Cons

The support team is slow to respond.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

8