Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 11-50 employees

3.0
April 2019

“it`s a convenient corporate portal”

Pros

Bitrix34 serves as a comprehensive corporate portal providing various functionalities for organizational purposes.

Cons

The software is expensive and there are free alternatives available. Upgrades require payment. The project management features are inadequate and technical support is lacking. Additionally there have been instances of fraudulent sellers offering pictures online at the price of websites and the company has not responded to claims.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

9

Functionality

6

E

Evangela

Information Technology and Services, 11-50 employees

Less than a year

4.0
April 2019

“Bitrix is a useful tool to track the day to day activities and tasks.”

Pros

Bitrix34 is a valuable tool that enables efficient project assignment and tracking of employee work. It provides the ability to set specific timelines for tasks and monitor daily progress as well as track the number of hours dedicated to each task. This platform allows managers to stay updated on the status of ongoing projects and analyze any potential delays. Additionally it serves as a useful tool for calculating project costs based on the hours worked. The convenience of transferring data to an Excel sheet for an overall summary adds to its effectiveness. Overall Bitrix34 is a reliable solution for assigning tasks monitoring progress and managing project timelines.

Cons

If there are internet problems tasks may not be captured. It would be helpful to classify finished projects as successfully completed instead of deleting them altogether. There are also occasional issues with setting the start time.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

E

Evgeni

Marketing and Advertising, 1-10 employees

Less than a year

5.0
April 2019

“So many functions - I love it”

Pros

Bitrix34 offers a comprehensive range of options that cover every possible need with most if not all being available for free.

Cons

The account disabling emails for inactivity are not appreciated.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

10

M

Marija

Consumer Electronics, 1-10 employees

More than a year

5.0
April 2019

“Bitrix is ??a very good program for companies”

Pros

Bitrix simplifies conducting business by seamlessly connecting all necessary components in a user-friendly manner.

Cons

It can be a bit complicated for first-time users of this kind of program.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J

Josemaria

E-Learning, 51-100 employees

Less than 6 months

4.0
April 2019

“Complex but Feature-rich”

Pros

Bitrix34 is a feature-rich platform that offers a multitude of functionalities. It has the potential to replace several apps particularly in the areas of project management and CRM. We have previously used Asana but decided to explore other options leading us to discover Bitrix34. Even in its free version (which has a time limit unless you commit or upgrade) it has surpassed our expectations. It serves as an all-in-one solution for team communication task management shared drive and even includes smart telephony. In addition to its primary role as a project management tool we have also utilized it as a secondary CRM system effectively managing our clients leads and contacts. We find it easy to create and download CRM reports using templates or customized formats tailored to our specific needs. Bitrix34 has truly impressed us with its comprehensive features and seamless integration making it a valuable asset for our organization.

Cons

As someone familiar with technology I found it a bit complex to get used to and navigate both as a daily user and as an admin. Perhaps it's just a transition phase from the previous project management app I used. More reading and familiarization are needed.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

N

Ndahani

Internet, 1-10 employees

More than a year

5.0
April 2019

“WPS review”

Pros

Bitrix34 is incredibly user-friendly making it easy to prepare lecture slides and convert various sources into PDF or doc files.

Cons

It is easy to use and organize material for presentations.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than a year

5.0
April 2019

“Great all-in-one project management tool”

Pros

The mobile and desktop apps for Bitrix34 synchronize all CRM information allowing users to access and manage contacts leads products calls files invoices quotes employee communication and more.

Cons

It would be beneficial to have email integration within the app. Currently all emails are imported on the desktop website.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

J

Joseric

Utilities, 500+ employees

Less than 6 months

4.0
March 2019

“Bitrix34/7”

Pros

Over the past few months we have extensively utilized Bitrix34 for our project management needs and it has exceeded our expectations. The app has proven to be consistently reliable with no downtime and it responds quickly to our demands. The activity stream keeps us well-informed about the latest events and reminders while the communication features are on par with some of the best tools available. Although notifications such as email alerts can sometimes be a bit overwhelming they are effective in keeping us updated. The group messaging feature is straightforward and we appreciate the convenience of synchronized and shared calendars. Overall Bitrix34 has been a dependable and efficient solution for managing our projects facilitating seamless communication and ensuring effective collaboration within our team.

Cons

For beginners it can be challenging to get used to. The abundance of options on the page initially can be overwhelming.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

5.0
March 2019

“Free but great”

Pros

Bitrix34 is an excellent software even in its free version which is sufficient for small businesses.

Cons

The difficulty of use is the least favorable aspect. Assistance from an expert is required to learn it initially.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

10

G

Great

Computer Software, 1-10 employees

4.0
March 2019

“A productive CRM Software”

Pros

Bitrix34 boasts a beautiful and elegant user interface. It functions like a social network for organizations enabling easy project management and reducing reliance on emails through its messaging and chat system.

Cons

As a Nigerian organization the price is expensive for us. It would be more useful to many organizations if the price was more affordable. Customization options are limited for admins and improvements are needed for the Grammarly plugin which works poorly on Bitrix34. Additionally synchronization with Active Directory is not possible.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

M

Maria

Electrical/Electronic Manufacturing, 500+ employees

Less than a year

4.0
March 2019

“CRM for doing business”

Pros

Bitrix34 is a great project management system particularly for Kanban enthusiasts. It consolidates customer data transaction management and task management into one program. The internal social network fosters idea sharing among employees.

Cons

The technical support is forgettable. They take several days to respond and are unhelpful in resolving issues. It is easier to handle everything independently. Data loss such as contacts can occur. I also didn't like the mobile phone application.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

4.0
March 2019

“Bitrix34”

Pros

My favorite features of Bitrix34 are the unlimited free user options and the ability to use Gantt charts.

Cons

The visual design is not appealing in general.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

10

S

Satish

Information Technology and Services, 1-10 employees

Less than a year

4.0
March 2019

“Best Project Management tool for teams”

Pros

Bitrix34 offers a wide range of features in its free version making it an impressive software for small businesses. Its capabilities include Kanban and Gantt functionalities a customizable user interface with options for background customization and an integrated drive storage for convenient file storage. The messaging feature enables seamless communication with teammates and the task management system allows for assigning responsibilities and providing real-time feedback. Additionally the application is available on various platforms ensuring easy access and tracking. The efficiency feature provides valuable insights into task performance and the integrated webmail allows for reading emails within the Bitrix34 platform. Overall Bitrix34's free version offers ample features to meet the needs of small businesses.

Cons

The notification system of the application can be annoying as repetitive notifications appear each time I log in. This needs to be fixed.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

More than a year

3.0
March 2019

“A lot to be desired”

Pros

Bitrix34 has a simple user interface that makes it easy for users to enter data.

Cons

There are many missing features and the custom field options are not great. Migrating data can be difficult and the API lacks functionality. The support team takes a long time to reply and often misunderstands issues. They are too eager to close support requests.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

2

Functionality

4

A

Anonymous

Not Specified, 11-50 employees

More than a year

4.0
March 2019

“Bitrix complex”

Pros

This web-based software is user-friendly with easy login procedures.

Cons

Adding a user to the system is a bit complex and the chat function is not usable.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

6

G

Gabriela

Computer Software, 500+ employees

Less than a year

4.0
March 2019

“Bitrix34 is our preferred platform for data management”

Pros

The platform excels in data categorization and offers seamless import from external database creation tools. Bitrix34 handles documents effectively and its informative FAQ section provides guidance on using the service.

Cons

The discussion table system in Bitrix34 is slow poorly organized and doesn't allow for accurate tracking of expenses per employee. The mobile task system is also inadequate.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 1-10 employees

4.0
March 2019

“I would call it combo-intranet”

Pros

Bitrix34 offers an impressive array of features consolidating multiple apps into one package that performs exceptionally well.

Cons

The CRM feature was crucial for us but it was too limited in functionality.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than a year

4.0
March 2019

“Attempts to be an all in one solution with confusing UI and too much visual noise.”

Pros

Accessing team chats is always straightforward with Bitrix34.

Cons

The UI is extremely confusing and it plays sounds for every event. Teams primarily rely on the chat function and struggle to understand the tool. It doesn't automatically reconnect after network loss and recovery.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 1-10 employees

1.0
March 2019

“Horrible Customer Support and Service”

Pros

Unfortunately I didn't have the opportunity to try the product extensively. While it appears promising the trial version did not work and customer support was only available for paid members.

Cons

The customer support team is the most disappointing aspect. They refuse to provide any technical support unless you upgrade to a paid plan. Their provided literature is of no use.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

3

T

Tshepho

Marketing and Advertising, 11-50 employees

More than a year

5.0
March 2019

“Makes You Work Effectively”

Pros

With Bitrix34 I can easily track my daily tasks and evaluate the time spent on each one which helps me improve my productivity.

Cons

I need to send a weekly report of my tasks to my CEO.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8