Anonymous
Not Specified, N/A employees
Less than 6 months
“A great application for doing business!”
Pros
This application is beloved for its all-in-one functionality: lead, task, and employee management, regular client contact, reminders, and customizable features tailored to individual needs. It boasts additional, yet unexplored functionalities promising future utility.
Cons
I don't discern any significant drawbacks to this application. Perhaps the sole inconvenience is the inability to use two accounts simultaneously.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna
Public Policy, 1-10 employees
Less than 6 months
“A good CRM choice”
Pros
Bitrix24's upkeep is commendable, coupled with responsive support and accessible features for low-price users.
Cons
Some connectors don't function properly with this software, which is less than ideal for academic purposes. The addition of other functions would be advantageous.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Kalhari
Education Management, 51-100 employees
Less than a year
“Great place to work together”
Pros
This software handles project management, event organization, and more. It enables the creation and assignment of agendas and plans, fostering social interaction among users for issue resolution.
Cons
Occasionally, the interface of the application can feel a bit overwhelming and perplexing. Additionally, the mobile application encounters some challenges when syncing data with the main software.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Anonymous
Not Specified, 500+ employees
Less than a year
“An simple yet powerful CRM Tool.”
Pros
Email marketing integration and other popular tools are solid. Communication and collaboration are centralized, with the added feature of automatically recording phone calls. The Open channels function stands out as particularly effective.
Cons
The user interface could see some improvements, but aside from that, I don't identify any issues with this tool.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Samanth
Insurance, 1-10 employees
Less than 6 months
“Great Interface & Customer Support”
Pros
Bitrix24's CRM offers a wealth of options and functionality, even in its free version. Its extensive capabilities impressed a freelancer like me, with standout customer service further enhancing the experience.
Cons
I struggle to find any downsides. While initially daunting due to the sheer volume of content, I believe that once I become more familiar with it, this will be viewed as a positive aspect.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 1-10 employees
“Very interesting and easy to use software”
Pros
Finding items is a breeze with multiple search options.
Cons
Information or items should be presented in a more cohesive and condensed manner to minimize time spent searching throughout the website.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
John
Internet, 11-50 employees
Less than 6 months
“Simple commission calculator”
Pros
Bitrix24's simplicity may suffice for basic commission calculations but may fall short for more complex compensation plans.
Cons
While it can compute percentages, this commission calculator is extremely basic and may not be suitable for anything beyond the simplest commission plans.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
3
Functionality
7
Juan Camilo
Market Research, 51-100 employees
“BItrix24 magnificent”
Pros
This tool is truly outstanding for project management, intuitive and robust. It's precisely what I expected from Bitrix.
Cons
Outstanding performance; I'd give it 7 stars if possible. Seamless collaboration tool without any issues.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Christopher
Computer Software, 101-500 employees
Less than a year
“Outstanding platform consisting of multiple functions.”
Pros
This software proves invaluable, meeting company needs comprehensively under one roof. Its impressive search functionality allows for easy sorting of recently organized information. With features exceeding expectations, it serves as an all-in-one platform for task, time, and project management.
Cons
Although Bitrix 24 meets our business needs, its user interface requires improvement. I hope the team addresses this issue, and I also suggest reducing the cost to make it more accessible to small organizations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Investment Management, 101-500 employees
“Tried if for PM work and it works!”
Pros
Bitrix24's website banner caught my attention, and the Trial/Free version offers generous features. It's proven reliable for project collaboration, offering messaging, file storage, and access from anywhere.
Cons
Initial project team members took some time to adopt the software, possibly due to laggy response times or unfamiliar navigation.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
5
Andres
Market Research, 500+ employees
“Bitrix24 very practical”
Pros
An excellent tool, complete and easy to use, with outstanding task management and project organization capabilities.
Cons
Initially, the web version provided a very positive experience, with fluid performance. Assigning responsibilities and follow-ups via the app is highly recommended.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
8
Functionality
8
Jamie
Entertainment, 1-10 employees
More than a year
“My All-In-One Solution”
Pros
It consolidates the functions of eight other services and excels in telephony features.
Cons
Development may not be swift or comprehensive, but it executes its functions very effectively.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 1-10 employees
Less than 6 months
“Not bad features, but difficult to use”
Pros
Bitrix24 offers numerous decent features within a highly competitive package compared to similar systems.
Cons
Poor user experience and overall difficulty in using the platform led us to prefer alternative CRM solutions.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
7
Functionality
5
Anonymous
Not Specified, 11-50 employees
“Not quite there yet.”
Pros
The software boasts a user-friendly interface and operates on a cloud-based system, eliminating the need for installations.
Cons
It feels like a hastily launched minimum viable product, with the hope of rolling out full features as the user base grows. The price is steep compared to more fully featured competitors.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
7
Functionality
8
Sadiq
Higher Education, 500+ employees
“Bitrix24 Starter Experience”
Pros
The free trial offers comprehensive access to the software, particularly beneficial for small businesses. Communication tools are entirely free for unlimited users, while sales management, tasks, and other functions excel.
Cons
Managing it can be intricate, and the cost of paid services is high.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Abdullah
Management Consulting, 1-10 employees
Less than 6 months
“Comprehensive solution for SMEs”
Pros
Bitrix24 is highly beneficial for SMEs, covering a wide range of digital needs from website building to project management and essential apps.
Cons
The abundance of features on the dashboard makes it difficult to use initially.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
awogor
Animation, 1-10 employees
More than a year
“Average in Web and Landing Page building”
Pros
Signing up is effortless, with fast loading and no bugs. They even offer a free trial for beginners.
Cons
The pricing is too high, and a one-time payment option would be preferable. Customer service also falls short of expectations.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Anonymous
Not Specified, 1-10 employees
Less than a year
“Thank goodness I found Bitrix24”
Pros
When my husband introduced me to Bitrix24, it significantly eased my work with its built-in CRM and comprehensive suite of features suitable for small businesses. The integration of SITES with the CRM and other external apps, along with its free starting option, makes it even more appealing as the business grows.
Cons
Navigation amidst numerous expanding menus is a challenge and a disliked aspect of the software.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Caren
Marketing and Advertising, 1-10 employees
Less than a year
“The software has a lot to offer but not that user-friendly”
Pros
As the creator or admin, you can manage the software and create different workspaces, akin to working in an online office with various departments for discussing projects and tasks.
Cons
The interface lacks coherence and isn't user-friendly, requiring time to grasp its full functionality.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
3
Functionality
7
Andrei
Computer Software, 51-100 employees
Less than a year
“Difficult to deal with problems”
Pros
After using Bitrix24 for 1.5 years, we found it well-suited for managing business processes and tasks, including document and photo storage. However, the drawbacks outweighed the pros, leading us to switch to another service.
Cons
Limited technical support hours pose a challenge for businesses operating seven days a week. Dependence on Bitrix24 ceased due to frequent issues and extended wait times for assistance.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
5
Functionality
8