Total 794 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

59%

4

Stars

24%

3

Stars

11%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, N/A employees

Less than 6 months

5.0
December 2018

“A great application for doing business!”

Pros

This application is beloved for its all-in-one functionality: lead, task, and employee management, regular client contact, reminders, and customizable features tailored to individual needs. It boasts additional, yet unexplored functionalities promising future utility.

Cons

I don't discern any significant drawbacks to this application. Perhaps the sole inconvenience is the inability to use two accounts simultaneously.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anna

Public Policy, 1-10 employees

Less than 6 months

5.0
December 2018

“A good CRM choice”

Pros

Bitrix24's upkeep is commendable, coupled with responsive support and accessible features for low-price users.

Cons

Some connectors don't function properly with this software, which is less than ideal for academic purposes. The addition of other functions would be advantageous.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

K

Kalhari

Education Management, 51-100 employees

Less than a year

4.0
December 2018

“Great place to work together”

Pros

This software handles project management, event organization, and more. It enables the creation and assignment of agendas and plans, fostering social interaction among users for issue resolution.

Cons

Occasionally, the interface of the application can feel a bit overwhelming and perplexing. Additionally, the mobile application encounters some challenges when syncing data with the main software.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

A

Anonymous

Not Specified, 500+ employees

Less than a year

4.0
December 2018

“An simple yet powerful CRM Tool.”

Pros

Email marketing integration and other popular tools are solid. Communication and collaboration are centralized, with the added feature of automatically recording phone calls. The Open channels function stands out as particularly effective.

Cons

The user interface could see some improvements, but aside from that, I don't identify any issues with this tool.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

S

Samanth

Insurance, 1-10 employees

Less than 6 months

5.0
December 2018

“Great Interface & Customer Support”

Pros

Bitrix24's CRM offers a wealth of options and functionality, even in its free version. Its extensive capabilities impressed a freelancer like me, with standout customer service further enhancing the experience.

Cons

I struggle to find any downsides. While initially daunting due to the sheer volume of content, I believe that once I become more familiar with it, this will be viewed as a positive aspect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

4.0
December 2018

“Very interesting and easy to use software”

Pros

Finding items is a breeze with multiple search options.

Cons

Information or items should be presented in a more cohesive and condensed manner to minimize time spent searching throughout the website.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

J

John

Internet, 11-50 employees

Less than 6 months

2.0
November 2018

“Simple commission calculator”

Pros

Bitrix24's simplicity may suffice for basic commission calculations but may fall short for more complex compensation plans.

Cons

While it can compute percentages, this commission calculator is extremely basic and may not be suitable for anything beyond the simplest commission plans.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

3

Functionality

7

JC

Juan Camilo

Market Research, 51-100 employees

5.0
November 2018

“BItrix24 magnificent”

Pros

This tool is truly outstanding for project management, intuitive and robust. It's precisely what I expected from Bitrix.

Cons

Outstanding performance; I'd give it 7 stars if possible. Seamless collaboration tool without any issues.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

8

C

Christopher

Computer Software, 101-500 employees

Less than a year

5.0
November 2018

“Outstanding platform consisting of multiple functions.”

Pros

This software proves invaluable, meeting company needs comprehensively under one roof. Its impressive search functionality allows for easy sorting of recently organized information. With features exceeding expectations, it serves as an all-in-one platform for task, time, and project management.

Cons

Although Bitrix 24 meets our business needs, its user interface requires improvement. I hope the team addresses this issue, and I also suggest reducing the cost to make it more accessible to small organizations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

David

Investment Management, 101-500 employees

4.0
November 2018

“Tried if for PM work and it works!”

Pros

Bitrix24's website banner caught my attention, and the Trial/Free version offers generous features. It's proven reliable for project collaboration, offering messaging, file storage, and access from anywhere.

Cons

Initial project team members took some time to adopt the software, possibly due to laggy response times or unfamiliar navigation.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

5

A

Andres

Market Research, 500+ employees

4.0
November 2018

“Bitrix24 very practical”

Pros

An excellent tool, complete and easy to use, with outstanding task management and project organization capabilities.

Cons

Initially, the web version provided a very positive experience, with fluid performance. Assigning responsibilities and follow-ups via the app is highly recommended.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

8

Functionality

8

J

Jamie

Entertainment, 1-10 employees

More than a year

5.0
November 2018

“My All-In-One Solution”

Pros

It consolidates the functions of eight other services and excels in telephony features.

Cons

Development may not be swift or comprehensive, but it executes its functions very effectively.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

3.0
November 2018

“Not bad features, but difficult to use”

Pros

Bitrix24 offers numerous decent features within a highly competitive package compared to similar systems.

Cons

Poor user experience and overall difficulty in using the platform led us to prefer alternative CRM solutions.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

7

Functionality

5

A

Anonymous

Not Specified, 11-50 employees

3.0
November 2018

“Not quite there yet.”

Pros

The software boasts a user-friendly interface and operates on a cloud-based system, eliminating the need for installations.

Cons

It feels like a hastily launched minimum viable product, with the hope of rolling out full features as the user base grows. The price is steep compared to more fully featured competitors.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

7

Functionality

8

S

Sadiq

Higher Education, 500+ employees

4.0
November 2018

“Bitrix24 Starter Experience”

Pros

The free trial offers comprehensive access to the software, particularly beneficial for small businesses. Communication tools are entirely free for unlimited users, while sales management, tasks, and other functions excel.

Cons

Managing it can be intricate, and the cost of paid services is high.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

A

Abdullah

Management Consulting, 1-10 employees

Less than 6 months

4.0
November 2018

“Comprehensive solution for SMEs”

Pros

Bitrix24 is highly beneficial for SMEs, covering a wide range of digital needs from website building to project management and essential apps.

Cons

The abundance of features on the dashboard makes it difficult to use initially.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

A

awogor

Animation, 1-10 employees

More than a year

5.0
November 2018

“Average in Web and Landing Page building”

Pros

Signing up is effortless, with fast loading and no bugs. They even offer a free trial for beginners.

Cons

The pricing is too high, and a one-time payment option would be preferable. Customer service also falls short of expectations.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

A

Anonymous

Not Specified, 1-10 employees

Less than a year

5.0
November 2018

“Thank goodness I found Bitrix24”

Pros

When my husband introduced me to Bitrix24, it significantly eased my work with its built-in CRM and comprehensive suite of features suitable for small businesses. The integration of SITES with the CRM and other external apps, along with its free starting option, makes it even more appealing as the business grows.

Cons

Navigation amidst numerous expanding menus is a challenge and a disliked aspect of the software.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

C

Caren

Marketing and Advertising, 1-10 employees

Less than a year

3.0
November 2018

“The software has a lot to offer but not that user-friendly”

Pros

As the creator or admin, you can manage the software and create different workspaces, akin to working in an online office with various departments for discussing projects and tasks.

Cons

The interface lacks coherence and isn't user-friendly, requiring time to grasp its full functionality.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

3

Functionality

7

A

Andrei

Computer Software, 51-100 employees

Less than a year

4.0
November 2018

“Difficult to deal with problems”

Pros

After using Bitrix24 for 1.5 years, we found it well-suited for managing business processes and tasks, including document and photo storage. However, the drawbacks outweighed the pros, leading us to switch to another service.

Cons

Limited technical support hours pose a challenge for businesses operating seven days a week. Dependence on Bitrix24 ceased due to frequent issues and extended wait times for assistance.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

5

Functionality

8