Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets you know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. You can integrate Click2Magic across the websites of web and mobile apps as a chat widget to instantly handle all your client-customer concerns. Be it for sales, marketplace, tech support, product or service-related inquiries, this customer support lives chat software ensures to chat with your customers with its seamless features.
Key Features of Click2Magic Software
Get in touch with your website visitors instantly. Let the Click2Magic live bots or human agents check into what your visitors are looking for from your website and accordingly engage them with the answers. Click2Magic has a different range of features to understand customer behavior. A quick look at its features:
Widget integration: You can integrate the Click2Magic chat widget on your multiple web or mobile websites based on the pricing plan you choose.
Agents: Click2Magic lets you add multiple customer support executives for each property or website to handle a wide range of customer queries.
Set Permissions: This live web visitor engagement software lets the business owners set special privileges on each agent.
Canned Responses: Keep few ready-made responses with you as a canned message to send instant answers to your web-visitors or customers.
Widget Customization: You can customize the chat widget to match it to your business requirements. Using the facilities of launch requirements and themes of Click2Magic, you can make it look as per your needs.
Click2Magic allows you to monitor the status of your leads. It also lets you edit or delete the information of the lead status. You can also avail the features of rating and tagging, typing indicator, location and browser info, notes, auto transfer, CRM integrations, and more based on the pricing plan you select.