Click2Magic offers businesses a live chat solution with chatbots for customer inquiries. Administrators manage permissions, responses, leads, and prospect details. While the live chat support service could benefit from enhancements to meet evolving business needs, its detailed chat records and comprehensive analytics significantly improve customer engagement and lead generation.

Click2Magic Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

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What Is Click2Magic?

Overview

Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets you know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. You can integrate Click2Magic across the websites of web and mobile apps as a chat widget to instantly handle all your client-customer concerns. Be it for sales, marketplace, tech support, product or service-related inquiries, this customer support lives chat software ensures to chat with your customers with its seamless features.

Click2Magic allows you to monitor the status of your leads. It also lets you edit or delete the information of the lead status. You can also avail the features of rating and tagging, typing indicator, location and browser info, notes, auto transfer, CRM integrations, and more based on the pricing plan you select.

You can contact us for a custom Click2Magic pricing plan.

 

Wondering if the software is the perfect fit for your needs? We’re here to help. Reach out to us at (661) 384-7070, and we’ll guide you towards a well-informed decision. You can also schedule a free Click2Magic demo to explore its features.

 

Click2Magic Features

You can integrate the Click2Magic chat widget on your multiple web or mobile websites based on the pricing plan you choose.

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Click2Magic lets you add multiple customer support executives for each property or website to handle a wide range of customer queries.

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This live web visitor engagement software lets the business owners set special privileges on each agent.

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Keep few ready-made responses with you as a canned message to send instant answers to your web-visitors or customers.

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You can customize the chat widget to match it to your business requirements. Using the facilities of launch requirements and themes of Click2Magic, you can make it look as per your needs.

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Pros and Cons of Click2Magic

Pros

  • Provides the ability to identify and convert leads effectively
  • Robust archiving allows users to categorize and organize their archives
  • Users find the AI-powered analytics feature helpful in tracking performances
  • The proactive chat feature enables users to initiate conversations with website visitors

Cons

  • A few users have reported issues with the software's mobile compatibility
  • Some users have pointed that customer support can be sometimes slow
  • Limited integration options with other third-party tools

Click2Magic Reviews

Overall Rating

5

1 Review(s)

Rating Distribution

5

star

(1)

4

star

3

star

2

star

1

star

November 2022

click2magic review

faisal

Capital Markets

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

Pros

This software is genuinely unique and amazing! I have gained so much from using it and have not regretted my decision at all.

Cons

I do not find any downsides at all.

Frequently Asked Questions

The availability of API in Click2Magic is not specified.