EngageBay Reviews

“game-changing, all-in-one crm

Pros

EngageBay platform has completely changed how we handle customer relationships. The all in one system is easy to use and loaded with features we usually only find in much pricier tools. The marketing automation and the smooth connection between sales and support are my favorites. Also it is a powerful, budget-friendly CRM with amazing support that I would definitely recommend.

Cons

This is a great CRM though I wish the customization was a little more adaptable. The interface is user-friendly too but having more control over the layout would be helpful\ but I do like that they are constantly refining it with regular updates.

“cost-effective CRM

Pros

It is a cost effective, all in one CRM and their customer success team is always present and available. That's really important for me since I am located in Australia.

Cons

Some of the system's push alerts are not very clear and they vanish from the screen too quickly.

“Excellent and intuitive dashboard

Pros

The main dashboard is excellent and very easy to understand which I like.

Cons

We sometimes experienced the system running slower than we'd like.

“The best customer support

Pros

customer support is the best I have experienced and the feature set is great.

Cons

not applicable as we have not run into any problems that we couldn't resolve.

“Great support, easy to use and great value

Pros

The standout features for me are the support, how easy it is to use and the great value for the money.

Cons

In my opinion the social media tools are not the best so I feel like they should really develop this into a proper, standalone module.

“user-friendly interface with simple navigation

Pros

I love the user-friendly interface, the simple navigation and the reporting analytics.

Cons

The cost feels a bit high to me especially since you have to purchase extra credits for additional features.

“Great support that feels familiar

Pros

The support is great, it is easy to use and it feels familiar because it is similar to other marketing platforms.

Cons

There is no central dashboard to track recent activity and monitor contacts.

“seamless all-in-one sales platform

Pros

It onnects seamlessly with its own marketing and sales modules, helping me manage my entire sales pipeline, track deals and organize customer data effortlessly. Plus it provides a complete contact history, a visual sales pipeline and task management tools.

Cons

It has many excellent features but it is missing some of the more advanced reporting capabilities that are pretty important for us.

“Very easy and simple to get up and running

Pros

There is a lot to like about it. But I will keep it short and will say I find it very easy and simple to get up and running.

Cons

I feel like a few of the automated workflows could be more powerful.

“easy to set up and use!

Pros

Getting everything configured was not a problem and the platform is easy to operate. The support team is also always available whenever I need assistance.

Cons

To be honest I have not found any real drawbacks. Perhaps they could add more automation features to the entry-level plan.

“all in one platform

Pros

The CRM felt very user friendly and easy to use from the start. Plus having an all in one platform gives us smooth access to key tools like email marketing, automation and pipeline management without any unnecessary complexity. The price is very competitive which is perfect for new ventures and small companies. Overall support is quick to respond and we can customize workflows and dashboards to fit our process.

Cons

While the platform has a wide range of tools, some advanced capabilities like in-depth reporting are not as strong as in more expensive CRMs. The third-party integrations are getting better but it is missing the deep, native connections you find on larger platforms. The mobile app could also be faster and easier to use.

“My top features are marketing and sales automation

Pros

the software's marketing and sales automation tools are my top features.

Cons

I do not have any complaints. I believe it is a versatile tool that can work for anyone.

“An affordable and user-friendly CRM

Pros

It is an affordable and user-friendly CRM that has all the features we need from automation and analytics to running campaigns.

Cons

The main dashboard could probably use a slight upgrade but other than that, everything works quite well.

“Complete solution with competitive pricing

Pros

The best part is the competitive pricing which is ideal for a small business. The interface is also user friendly and simple to navigate which makes task management easy. I also love that it is a complete solution with marketing, sales and support tools all in one platform.

Cons

My main issue is the limited number of third-party software integrations which are essential for our workflow. Other than that it's been a positive experience.

“truly impressed!

Pros

I am very impressed by how comprehensive, easy to use and great the value is.

Cons

Honestly I dont have anything negative to say. It can easily meet the needs of many businesses, regardless of their size.

“fairly simple to operate

Pros

It is simple to operate and offers a wide variety of functions to pick from.

Cons

You have to log in and use the platform regularly to keep your account from being deactivated which is annoying.

“Quick and helpful service

Pros

I am a fan of the platform as it is easy to use and the customer service team is always quick to respond and very helpful.

Cons

Well I ran into some difficulties when trying to configure an email template.

“Totally changed our customer relationships

Pros

This platform has totally changed how we handle customer relationships. Our small business needed a budget-friendly CRM that was still packed with features and it has delivered on every level. The interface is so simple that our team learned it quickly. Plus having all our marketing, sales and support tools in one spot is a massive time-saver. Everything from email automation to lead scoring works together perfectly. The visual sales pipeline keeps us organized and focused. The customer support is also outstanding as they are always prompt and helpful as it makes sure we get the most out of the platform.

Cons

There is not a single thing I dislike about this platform.

“Great for tracking leads & customers

Pros

Using this platform for our company has been a great experience and I highly recommend it. What really impresses me is how simple it makes tracking leads and customers. The CRM is also user friendly with customizable pipelines and contact management. The drag and drop email builder is also easy to use and audience segmentation has been key for our targeted campaigns. We have created automated workflows that handle everything from email follow-ups and lead nurturing to social media posts. It is like gaining an extra team member. The best part is that all these powerful features come at a price that's actually affordable for small and medium businesses.

Cons

I feel like the landing page editor could be improved to create a smoother building experience.

“Extremely practical marketing automation

Pros

The marketing automation is extremely practical, providing tools for email campaigns, workflows, lead scoring and audience segmentation. These features are great for nurturing leads more efficiently and automating routine jobs to free up our time.

Cons

There is nothing I noticed as a con.