EngageBay Reviews

“The best to build complete marketing campaigns

Pros

It gives us the power and adaptability to build and run complete marketing campaigns. We can also make numerous landing pages for different promotional offers and the support team is always quick to help.

Cons

There is honestly very little to dislike about the platform. There is a learning phase which is not hard but it's easy to overlook some important details during the initial setup.

“versatile toolkit

Pros

I love the variety of tools we get access to like adding a live chat feature to our help desk.

Cons

It can be a bit complicated to learn at first but it becomes manageable once we spend some time with it.

“A clean and well-connected interface

Pros

I began using the platform recently and have been really impressed by its clean interface and how well it connects with other apps. It is also pretty easy to figure out and use, even for a person like me who is not super technical. The logical layout means I never have trouble finding what I am looking for.

Cons

To be honest I do not have any negative feedback right now. The platform is really solid and since I just started using it, everything seems good so far.

“Amazing for our automation needs

Pros

This tool has been amazing for our automation. We have relied on it for some time and it's packed with useful capabilities. In short I am thoroughly pleased with it.

Cons

Building landing pages can be tricky sometimes because we have to adjust every section separately for both mobile and desktop views.

“Very simple to operate with fantastic functionality

Pros

After using this for several months, I am confident I made the right choice. It is very simple to operate and grasp and it delivers fantastic functionality for a very low cost.

Cons

My experience has been completely problem-free up to this point.

“A user-friendly platform

Pros

I only started using this CRM a few days ago and I was surprised by how user friendly it is. Plus it provides a huge number of features without a big price tag.

Cons

As someone new to the platform, I have not run into any problems yet.

“Complete and affordable all-in-one platform

Pros

It is a complete platform that combines marketing, sales and service tools. The pricing is affordable for small and mid-sized companies, the interface is user-friendly with strong automation and the support is available 24/7 with great tutorials and resources.

Cons

Currently I do not have any major drawbacks or complaints to mention about using the service.

“Hardly anything to dislike about this platform

Pros

There is hardly anything about this platform that I do not like. Everything about it is good and I simply love it.

Cons

I wish I could organize my similar automations into folders. We also cannot search for automations in the main search bar and they do not have a built-in date finder, though there is a workaround for that last one.

“simple and dependable service

Pros

EngageBay interface is very simple and the service is dependable.

Cons

Setting up and managing automated workflows can be a little complicated to figure out.

“Great for streamlining and automating routine work

Pros

We have only had the app for a couple of months but the feedback from the team has been really positive so far. It does a great job of streamlining and automating our routine work which saves us a lot of time and energy. The way it connects with other apps is the best and the support team gives us terrific help. With its strong automation for forms, landing pages and emails, it is a perfect alternative for our needs.

Cons

The user interface definitely has potential for enhancement. With the current templates and asset library being quite simple, I think the platform could offer a more polished experience.

“Impressed by seamless tracking

Pros

I am impressed by how seamlessly the tracking tools and API connect. It bundles all the advanced features we need into one neat package yet it feels much simpler to use than we expect. Even with all its power, the device remains user-friendly and uncomplicated.

Cons

It would be really handy to remove and then add links, tabs and menus for features we do not use. Also the social media tools only work with Facebook, Instagram and Twitter. I'd prefer a much broader selection of platforms.

“really solid and comprehensive set of tools

Pros

It offers a really solid and comprehensive set of CRM tools and the messaging functions are particularly good.

Cons

Trying to master every single feature can make the learning process take significantly longer.

“Using EngageBay has been beneficial for our company.

Pros

The simplicity of using this CRM is its greatest feature. I found it easy to use and learn.

Cons

Creating web pages could be better left unexplored; having more options during website design would be advantageous.

“Great Technical Support

Pros

I truly value how easy and simple it is to use, which made my overall experience highly enjoyable. Also, the support team was particularly impressive, always providing helpful assistance whenever needed. This combination of user-friendliness and excellent support made my experience even better.

Cons

As of today, there's nothing that really stands out.

“Good Value, loaded with features, quick and responsive support.

Pros

I found it to be a good value, loaded with features, and backed by quick and responsive support.

Cons

Right now, transitioning from HubSpot means adjusting to slightly different setups and processes, but there are no major drawbacks at the moment.

“Best CRM for Sales & Marketing with fantastic customer support

Pros

It offers an excellent way for me to manage contacts, companies, and deals. I can easily sync them from services like Hubspot, Salesforce, Google, Outlook, and many others. It is reliable and provides automations to handle most tasks.

Cons

Initially, importing deals posed some challenges, it's a bit tricky. However, their customer support assisted me with the process, and since then, I've had no issues.

“Engagebay's Support Chat: Reliable and Efficient

Pros

I've been using Engagebay for our email automation since last year, and their support chat has been incredibly helpful throughout. Every time I've had an issue or needed assistance, the support team responded promptly and provided clear, effective solutions. They have been a great help in ensuring our campaigns run smoothly, and their professionalism and expertise are truly commendable. I highly recommend Engagebay's support chat for anyone looking for reliable and efficient customer service.

Cons

Engagebay could enhance its automation capabilities. While it handles basic needs well, there are limitations for more advanced automation requirements. Some specific automation features and customization options are either absent or not as robust as desired.

“I like your product

Pros

Task management very simple, and the notifications truly work, which is great.

Cons

I didn't find any instructional videos explaining how to use CRM, or I didn't know where to look.

“Great HubSpot Alternative!

Pros

I think EngageBay is a great alternative to its pricier, more widely known competitor, HubSpot.

Cons

We encountered data integration issues several times, which disrupted our database of contacts and tags.

“Amazing product

Pros

EngageBay is easy to use and the fact that it doesn't have a steep learning curve.

Cons

Sometimes, it can be perplexing; improvements are needed in email marketing.