Total 137 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

77%

4

Stars

18%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 500+ employees

Less than a year

5.0
June 2024

Good reviews

Pros

The software was good. It creates fast movement. I love everything about this software. It has a budget-friendly app. You should try it, or else you'll regret it.

Cons

There's nothing I dislike about Engagebay CRM. I love everything about it. It offers the most competitive pricing in the market and perfectly fits my needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Chandra

Staffing and Recruiting, 51-100 employees

Less than a year

5.0
June 2024

Best Automation Software

Pros

I like their robust automations that help me automate all the repetitive processes, like following up with my clients and creating tasks.

Cons

Debugging an automation with 20+ nodes, especially pinpointing where it failed, can be challenging. It would be beneficial if they could provide details about the specific node that caused the issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michelle

Information Technology and Services, 1-10 employees

More than a year

5.0
June 2024

Our business has benefitted from using EngageBay

Pros

My overall experience with EngageBay is great! I've never had a problem using the software, and any time I have a question, the support has been quick and helpful.

Cons

There are some areas that could be expanded upon, such as building web pages. I would appreciate having more options in the web page design process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sotiraki

Computer Software, 1-10 employees

Less than 6 months

5.0
June 2024

Excellent service

Pros

I find this platform incredibly easy to use, with a welcoming and user-friendly interface that enhances the overall experience.

Cons

Perhaps engaging with customers without resorting to email spamming would have been more effective.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

O

Oliver

Accounting, 1-10 employees

4.0
June 2024

Review Hillqvist

Pros

I was impressed by how effortless the setup process was. Not only was it quick to get started, but it also did an excellent job of organizing my leads efficiently. The ease of setup combined with its organizational capabilities made managing my leads much simpler and more effective.

Cons

It was difficult to see value when dealing with only a few high-paying clients.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

B

Blayz

Retail, 1-10 employees

3.0
June 2024

My Review

Pros

I really value that it provides the capability for email marketing. This feature has been incredibly beneficial, allowing me to reach out to my audience effectively and manage my marketing campaigns with ease.

Cons

It didn't meet my expectations for frequent use.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 1-10 employees

4.0
June 2024

Nice but more expensive than alternatives

Pros

It's an all-around solution that has most of the tools I need.

Cons

The pricing was the main deterrent; it's more expensive than other options on the market for white label solutions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
June 2024

Efficient and Straight Forward CRM

Pros

I consider this CRM to be efficient and smooth. Compared to other CRMs, it is user-friendly, but the automation features are slightly less intuitive and may require more effort to fully understand.

Cons

Right now, visibility is lacking, which could attract more users and buyers!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mariusz

Non-Profit Organization Management, 1-10 employees

Less than 6 months

5.0
June 2024

Love the simplicity yet powerful.

Pros

I love the simplicity of setup and use. Previously, I used Salesforce, which is a very powerful tool but was too complicated for our nonprofit organization.

Cons

The knowledge base is too general for my needs; it doesn't cover more complex issues. I often have to submit a ticket to get help.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kathy

Financial Services, 1-10 employees

Less than 6 months

5.0
June 2024

Easy to Use and Cost Effective

Pros

EngageBay is easy to set up and has good support.

Cons

I opted for a product specifically tailored for mortgage brokers in the end.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Arash

Professional Training & Coaching, 1-10 employees

Less than 6 months

4.0
June 2024

Starting a consulting firm

Pros

As an entrepreneur, I need to reach out to hundreds of client members and needed a way to manage the contact list, lead generation, and overall tracking in the sales pipeline.

Cons

I wished for a free trial of at least a month, but the cost made it somewhat prohibitive for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

M

Meredith

Medical Devices, 11-50 employees

More than a year

5.0
June 2024

Very pleased

Pros

It is a great investment and highly value the exceptional customer service. I am genuinely impressed by both aspects.

Cons

I have no complaints; there's nothing to add here.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Suma

Education Management, 1-10 employees

Less than 6 months

5.0
June 2024

Wonderful with an Excellent Support Team

Pros

We wanted to use EngageBay CRM for many functions, including email marketing. Being first-time users, we encountered some hiccups, but the Chat Support Team was available 24/7 and helped us a great deal in overcoming the issues. Shout out to [sensitive content hidden]! Thank you for the great help.

Cons

I don't have any major issues with the tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nipa

Information Technology and Services, 1-10 employees

Less than 6 months

4.0
June 2024

EngageBay Review (Used for less than 6 months)

Pros

I find it to be low cost compared to Hubspot, with ease of setup and use. EngageBay's automation tools help streamline repetitive tasks, improve efficiency, and ensure consistent follow-ups. Responsive and helpful customer support.

Cons

It lacks integration with Twitter/X and has limited third-party integrations.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

K

Kevin

Telecommunications, 1-10 employees

Less than 6 months

4.0
June 2024

A dizzying array of tools in a nice, integrated package

Pros

I admire the simplicity of connecting the API, the tracking tools, and the way it manages to pull together all the complex features needed into a single package, making it appear less complex than it really is. The capabilities here are astounding, but if the more complex features aren't needed, the system remains simple and straightforward.

Cons

It would be great to hide unused links, tabs, and menus and bring them back later if needed. Also, the social media marketing currently only covers Facebook, Twitter, and Instagram. I'd prefer a broader selection.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

S

sneha

Media Production, 11-50 employees

3.0
June 2024

More improvement required

Pros

To be very honest, I've used this service twice only in the free trial. The functionality is good for sending emails, and they provide accurate results. However, while investigating the emails, I discovered they use Mailgun service for sending emails.

Cons

The previous service provider was very useful for bulk email marketing due to regular IP changes, which are essential today. Engagebay faces the same issue; otherwise, the software is good for sending emails.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

S

Staffan

International Trade and Development, 1-10 employees

Less than 6 months

5.0
May 2024

Superb Allinoneplatform

Pros

I value having all features consolidated into one platform, which is ideal for solo entrepreneurs seeking a unified solution. It simplifies operations by providing all necessary tools within a single system.

Cons

There is a notable absence of integration with Canva, a feature that would greatly enhance the utility and versatility of the platform. Integrating Canva would provide users with robust design capabilities, enabling them to create visually appealing graphics seamlessly within the existing framework. This enhancement would streamline workflow efficiency and expand creative options, catering to a broader range of visual content needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10