EngageBay Reviews
Total 137 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars77%
4
Stars18%
3
Stars2%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Not Specified, 500+ employees
Less than a year
“Good reviews
Pros
The software was good. It creates fast movement. I love everything about this software. It has a budget-friendly app. You should try it, or else you'll regret it.
Cons
There's nothing I dislike about Engagebay CRM. I love everything about it. It offers the most competitive pricing in the market and perfectly fits my needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chandra
Staffing and Recruiting, 51-100 employees
Less than a year
“Best Automation Software
Pros
I like their robust automations that help me automate all the repetitive processes, like following up with my clients and creating tasks.
Cons
Debugging an automation with 20+ nodes, especially pinpointing where it failed, can be challenging. It would be beneficial if they could provide details about the specific node that caused the issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Information Technology and Services, 1-10 employees
More than a year
“Our business has benefitted from using EngageBay
Pros
My overall experience with EngageBay is great! I've never had a problem using the software, and any time I have a question, the support has been quick and helpful.
Cons
There are some areas that could be expanded upon, such as building web pages. I would appreciate having more options in the web page design process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sotiraki
Computer Software, 1-10 employees
Less than 6 months
“Excellent service
Pros
I find this platform incredibly easy to use, with a welcoming and user-friendly interface that enhances the overall experience.
Cons
Perhaps engaging with customers without resorting to email spamming would have been more effective.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Oliver
Accounting, 1-10 employees
“Review Hillqvist
Pros
I was impressed by how effortless the setup process was. Not only was it quick to get started, but it also did an excellent job of organizing my leads efficiently. The ease of setup combined with its organizational capabilities made managing my leads much simpler and more effective.
Cons
It was difficult to see value when dealing with only a few high-paying clients.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Blayz
Retail, 1-10 employees
“My Review
Pros
I really value that it provides the capability for email marketing. This feature has been incredibly beneficial, allowing me to reach out to my audience effectively and manage my marketing campaigns with ease.
Cons
It didn't meet my expectations for frequent use.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 1-10 employees
“Nice but more expensive than alternatives
Pros
It's an all-around solution that has most of the tools I need.
Cons
The pricing was the main deterrent; it's more expensive than other options on the market for white label solutions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
“Efficient and Straight Forward CRM
Pros
I consider this CRM to be efficient and smooth. Compared to other CRMs, it is user-friendly, but the automation features are slightly less intuitive and may require more effort to fully understand.
Cons
Right now, visibility is lacking, which could attract more users and buyers!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mariusz
Non-Profit Organization Management, 1-10 employees
Less than 6 months
“Love the simplicity yet powerful.
Pros
I love the simplicity of setup and use. Previously, I used Salesforce, which is a very powerful tool but was too complicated for our nonprofit organization.
Cons
The knowledge base is too general for my needs; it doesn't cover more complex issues. I often have to submit a ticket to get help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathy
Financial Services, 1-10 employees
Less than 6 months
“Easy to Use and Cost Effective
Pros
EngageBay is easy to set up and has good support.
Cons
I opted for a product specifically tailored for mortgage brokers in the end.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arash
Professional Training & Coaching, 1-10 employees
Less than 6 months
“Starting a consulting firm
Pros
As an entrepreneur, I need to reach out to hundreds of client members and needed a way to manage the contact list, lead generation, and overall tracking in the sales pipeline.
Cons
I wished for a free trial of at least a month, but the cost made it somewhat prohibitive for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Meredith
Medical Devices, 11-50 employees
More than a year
“Very pleased
Pros
It is a great investment and highly value the exceptional customer service. I am genuinely impressed by both aspects.
Cons
I have no complaints; there's nothing to add here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Suma
Education Management, 1-10 employees
Less than 6 months
“Wonderful with an Excellent Support Team
Pros
We wanted to use EngageBay CRM for many functions, including email marketing. Being first-time users, we encountered some hiccups, but the Chat Support Team was available 24/7 and helped us a great deal in overcoming the issues. Shout out to [sensitive content hidden]! Thank you for the great help.
Cons
I don't have any major issues with the tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nipa
Information Technology and Services, 1-10 employees
Less than 6 months
“EngageBay Review (Used for less than 6 months)
Pros
I find it to be low cost compared to Hubspot, with ease of setup and use. EngageBay's automation tools help streamline repetitive tasks, improve efficiency, and ensure consistent follow-ups. Responsive and helpful customer support.
Cons
It lacks integration with Twitter/X and has limited third-party integrations.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Kevin
Telecommunications, 1-10 employees
Less than 6 months
“A dizzying array of tools in a nice, integrated package
Pros
I admire the simplicity of connecting the API, the tracking tools, and the way it manages to pull together all the complex features needed into a single package, making it appear less complex than it really is. The capabilities here are astounding, but if the more complex features aren't needed, the system remains simple and straightforward.
Cons
It would be great to hide unused links, tabs, and menus and bring them back later if needed. Also, the social media marketing currently only covers Facebook, Twitter, and Instagram. I'd prefer a broader selection.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
sneha
Media Production, 11-50 employees
“More improvement required
Pros
To be very honest, I've used this service twice only in the free trial. The functionality is good for sending emails, and they provide accurate results. However, while investigating the emails, I discovered they use Mailgun service for sending emails.
Cons
The previous service provider was very useful for bulk email marketing due to regular IP changes, which are essential today. Engagebay faces the same issue; otherwise, the software is good for sending emails.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Staffan
International Trade and Development, 1-10 employees
Less than 6 months
“Superb Allinoneplatform
Pros
I value having all features consolidated into one platform, which is ideal for solo entrepreneurs seeking a unified solution. It simplifies operations by providing all necessary tools within a single system.
Cons
There is a notable absence of integration with Canva, a feature that would greatly enhance the utility and versatility of the platform. Integrating Canva would provide users with robust design capabilities, enabling them to create visually appealing graphics seamlessly within the existing framework. This enhancement would streamline workflow efficiency and expand creative options, catering to a broader range of visual content needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10