HubSpot CRM Software Reviews

“Helpful reminders and search”

Pros

It is very easy to use and the automatic reminders plus filtered search make day-to-day work much more convenient.

Cons

Nothing major comes to mind though it would be useful to have the option to assign deals to multiple owners.

“Quick productivity boost”

Pros

Right from the start, the software felt very user-friendly and I was able to jump into all the features almost immediately. After just 10 minutes of training, the difference was noticeable and I could already see how much it improved our business processes.

Cons

A few features are still hard to set up especially notification settings. That part isn't very simple and there's also no option to choose your default landing page after logging in. I'd prefer to go directly to my Deals instead.

“Faster contact search”

Pros

Using the filters makes finding contacts feel 100 times faster and much more convenient.

Cons

Getting started with new software is always a challenge especially when there's very little transition time. It has so many features that I honestly don't know how to use yet and I haven't had the time to learn them.

“Handy team communication”

Pros

Keeping customer correspondence organized is really convenient and having everything related to a project stored together makes it much easier to stay on top of things.

Cons

At times it becomes sluggish and uses a lot of memory. My computer can slow down drastically and I end up closing the windows just to clear the cache and get it running better again.

“Task reminders that help”

Pros

Handling multiple companies every day is much more manageable because I can set tasks and reminders and not miss anything that needs to be done.

Cons

One thing that seems to be missing or maybe could be improved, is the search. On our current system, I can't type in a term and have it pull up everything connected to that search. Since I'm still new at the company, that's really the only drawback I've noticed so far.

“Team-friendly interface”

Pros

Interface feels very simple which has made it simple for my team to get comfortable with the platform quickly.

Cons

This app software does feel somewhat limited in functionality and that can make certain tasks less convenient to use.

“Complete daily visibility”

Pros

The transparency is fantastic. At any moment, everyone can see exactly where each job stands and where every customer is in the process.

Cons

I do wish the task tool had a bit more functionality. That said, I use it every single day so it makes sense that I'd eventually run into a few things it doesn't handle.

“Handy all-in-one platform”

Pros

Having everything in one place has been really useful. I can rely on it for both support and marketing and the contacts and companies features work very well too. It's also helpful that we can connect third-party apps when needed.

Cons

The way it handles email is really poor. It's not user-friendly at all and it's difficult to follow threads or manage messages properly. There's also no forwarding option which is frustrating.

“Clean and simple design”

Pros

Clean design makes everything feel simple to navigate. Menus and features are laid out clearly so it's very user-friendly and nothing takes much effort to find.

Cons

Calls feature can be a bit tricky at times. It would be even better if that part were organized in a clearer, more easy way.

“Amazing Tool!”

Pros

It is an amazing tool. I basically use it for event marketing. The email templates are easy to use. To schedule the social media postings are fun and easy as well. This tool helps me save a lot of time. The training conference that took place in Chicago was very helpful and I do feel quite empowered after it.

Cons

There are a few times when I noticed that the system just hangs whenever I include or exclude an individual contact to an eblast.

“Tool is fantastic, but price is a lot”

Pros

A person with little to zero experience can easily use this tool. It is simple and easy to use. It is a well-designed and intuitive tool. They also provide you with all the useful information that one might need in order to use it.

Cons

The price of this tool is quite pricey, and there are many other tools that are cheaper in comparison to it, but they aren’t as simple to use as this one. They take annual payments rather than monthly, which is a shame.

“HubSpot”

Pros

This tool seems to be the market leader. You can do a lot with the help of this tool. Integrations with other CRMs are easy. Learning how to use the tool doesn’t take much time.

Cons

Data extraction isn’t as easy as one might think of it. Even after looking at many easy tutorials, it does not look that way.

“Great for start-ups”

Pros

Once you learn the tool and know how to navigate through, it gets all easy to go through all the steps in the sales process, etc. The customer service is great. They do offer a lot of online training opportunities which is amazing.

Cons

Can be a bit complex for people with no tech background.

“Great Software”

Pros

It is a great software. It has helped me grow my business. It automated all my marketing needs. I used Facebook ads but that didn’t help me or my business in any ways. Hubspot has been great in every way and I’ll continue to use this system.

Cons

None so far.

“Easy to use”

Pros

I had no experience when it came to using HubSpot and the rest of my team members were already using this software. I had to speed up my learning just to get started with it, and to my surprise, it wasn’t hard at all. I was able to easily see the statuses on all of my accounts and also create marketing campaigns with not much experience. They offer a lot of email templates, which made it easier for me to get started with.

Cons

It has a very limited set of fonts in the email creation section and those fonts do not match our overall branding, which is kind of an off for us.

“It’s a breeze!”

Pros

I like Hubspot. It offers a variety of templates from which I can create the emails that I want to send out. I can easily customize the templates in my own way, which I really like about it. With the help of this tool, I am able to send out custom newsletters to employees. This tool has been amazing for me and my job.

Cons

There were times when the system would get a bit complicated due to so many features. There are many tasks that do not require a whole lot of features to be used, and that’s what complicated things the most.

“Hubspot.”

Pros

Customer service is great, the team is knowledgeable and are quick in responding. You get what you pay for. The interface is simple and easy. Hubspot is a much better choice than Godaddy. Hubspot notifies you each time your website has been shared and how many people are viewing it, this is something that Godaddy didn’t provide.

Cons

If you get all the add-ons, it becomes quite expensive.

“HubSpot Tool.”

Pros

Our company isn’t that big. It’s a small 3D printing bureau. I am handling all the email marketing and social media postings and HubSpot has helped me manage it all. The software is completely free, which is something I really like about it. It is very well integrated with its resources like email marketing, sales tool, social media management tools etc, and all this comes free.

Cons

It isn’t that easy to use and it is not very straightforward. It took me a while to understand the functionalities and even now I do not know its max potential.

“Hubspot is great!”

Pros

I love this product and cannot think of switching to any other. Everything about hubspot is great. I’ve used many other marketing tools, and for me this has to be the simplest of all. They offer a free version as well, which is great for start-ups or SMBs. The discount offers are great as well. It is amazing.

Cons

The chat widget does not have many options of customization in comparison to other products.

“Easy to use.”

Pros

It is a great tool. It is easy to use. Creating landing pages, emails etc isn’t hard at all. Many people think that it is best suited to small businesses, but I think it can be used by any company whether it is small, medium or large. It is an easy automation tool. If you don’t have many requirements and do not want any extra add-ons, then you can save tons just by using this system. Otherwise, you always have the option to go to another system, which does a lot and charges a lot.

Cons

It does all that I need it to do, so I don’t think I have any complaints.