HubSpot CRM Software Reviews
Total 2577 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars30%
3
Stars5%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Health, Wellness and Fitness, 11-50 employees
More than a year
“I could choose HubSpote again”
Pros
Customizable workflows enable spreadsheet registration and timed email sending.
Cons
Some features are complex, making operations challenging.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 51-100 employees
Less than a year
“Great for less complex operations”
Pros
It's easy to comprehend and configure, simplifying its introduction to new employees and proving cost-effective in that aspect.
Cons
Integrations can be limiting and complex to configure for specific business cases.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Computer Software, 11-50 employees
More than a year
“From marketing to sales, everything you need to run a business”
Pros
HubSpot's seamless integration, user-friendly design, and comprehensive tools simplify my workflow across marketing, sales, and customer service, optimizing business management.
Cons
HubSpot's pricing might be steep for advanced features, and the learning curve can be steep, especially for complex automations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Computer Software, 1-10 employees
Less than a year
“Great for Lead Mangement”
Pros
Lead management and a 660-degree view, along with insights into effective campaigns, are valuable. Sales Pro greatly aids consistent follow-ups.
Cons
Integration with Salesforce for the sales process is appreciated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Not Specified, 51-100 employees
More than a year
“Incredible CRM”
Pros
It's the best CRM for marketing work, offering seamless functionalities, easy setup of workflows and emails, pipeline management, automation creation, and robust customization. The customer support is outstanding, always quick and helpful.
Cons
Overall, a very positive experience with HubSpot CRM, with no specific cons noted.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Staffing and Recruiting, 1-10 employees
More than a year
“Hubstpot Tracking Tool”
Pros
Email tracking is a highly appreciated service for us to monitor email opens.
Cons
Email tracking accuracy is at around 75%, leaving room for improvement.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Computer Software, 51-100 employees
Less than a year
“HubSpot CRM Review”
Pros
It's considered the premier software for Revenue Operations.
Cons
No cons identified regarding HubSpot CRM at the moment.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Consumer Goods, 51-100 employees
Less than a year
“Hubspot Review”
Pros
HubSpot's ease of use and user-friendly interface stand out positively.
Cons
An add-on link might retain personal emails if not removed properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Construction, 51-100 employees
Less than 6 months
“Very user friendly”
Pros
It enables me to quickly monitor my sales and performance.
Cons
Exporting functions might require an admin account, creating limitations.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Higher Education, 1-10 employees
More than a year
“Great CRM for education institutions”
Pros
It's an all-in-one tool for customer communication, from prospects to customer support, with exceptional segmentation and email campaign delivery.
Cons
Learning all tools can be slow, but HubSpot Academy materials help consolidate resources.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 11-50 employees
More than a year
“HubSpot CRM review”
Pros
HubSpot CRM's user-friendly interface centralizes all our sales information, making it easy for our sales and customer service teams to manage leads and customer follow-ups.
Cons
Customizability, while offering versatility, could be overwhelming with numerous options.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Real Estate, 11-50 employees
More than a year
“Real Estate and CRM”
Pros
In the Real Estate realm, managing a network of contacts is crucial. The basic paid version, which is not expensive, effectively fulfills this requirement, while even the free version manages up to 1000 contacts.
Cons
The learning curve initially steepens but becomes advantageous as users harness functionalities.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Real Estate, 1-10 employees
“Good, can be better”
Pros
It's user-friendly with nice features like an email signature.
Cons
Interface improvements and updates are needed for enhanced usability.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Automotive, 11-50 employees
Less than 6 months
“HubSpot CRM helps me keep track of my leads and deals in one place, giving me a clear view of my sales pipeline.”
Pros
Its user-friendly interface and seamless integration with other HubSpot tools simplify the management and nurturing of my customer relationships.
Cons
More customization options for reports and dashboards are desired.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Financial Services, 1-10 employees
More than a year
“Great for Big Teams”
Pros
It offers comprehensive lead captures and contact management features.
Cons
The uniform look across pages makes navigation confusing initially.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Real Estate, 1-10 employees
Less than 6 months
“Great Value”
Pros
It's loaded with profession-relevant features.
Cons
Integration with Outlook slows down the computer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 51-100 employees
Less than a year
“Great Saas as long as the integrity of the data is maintained.”
Pros
A feature for checking and flagging contacts not communicated with in the last 6-6 months.
Cons
Adding contacts before making calls from HubSpot CRM is a requirement.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 1-10 employees
More than a year
“User friendly and comprehensive CRM”
Pros
HubSpot is a user-friendly and budget-friendly solution, covering the customer journey comprehensively. It offers diverse functionalities and integration options, making it an attractive choice for businesses aiming for accessibility, affordability, and holistic customer lifecycle management.
Cons
While lacking flexibility, HubSpot offers substantial functionality with some workarounds.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Not Specified, 11-50 employees
Less than 6 months
“Solid Email and Marketing Tool”
Pros
It provides a comprehensive marketing solution encompassing all the necessary tools. The creation of campaigns and navigation is intuitive especially for beginners.
Cons
The lack of language support and the inability to create custom unsubscribe pages and customer-specific pages can be limiting.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
4
Internet, 1-10 employees
Less than 6 months
“More than just email marketing”
Pros
HubSpot Marketing Hub offers a holistic environment that aids in the development of email marketing. The unbeatable ease of use in its graphical user interface is remarkable.
Cons
While the advanced GUI for composing emails can lead to misuse it is important to maintain a simple layout to ensure compatibility across different devices. However some tools in HubSpot Marketing Hub may tempt users to adopt complex and cluttered solutions.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10