HubSpot CRM Software

HubSpot CRM Software Reviews

Claimed

Claimed

Total 2577 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

30%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

U
Uziel

Health, Wellness and Fitness, 11-50 employees

More than a year

5.0

“I could choose HubSpote again”

Pros

Customizable workflows enable spreadsheet registration and timed email sending.

Cons

Some features are complex, making operations challenging.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Andrea

Information Technology and Services, 51-100 employees

Less than a year

5.0

“Great for less complex operations”

Pros

It's easy to comprehend and configure, simplifying its introduction to new employees and proving cost-effective in that aspect.

Cons

Integrations can be limiting and complex to configure for specific business cases.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

D
Dylan

Computer Software, 11-50 employees

More than a year

5.0

“From marketing to sales, everything you need to run a business”

Pros

HubSpot's seamless integration, user-friendly design, and comprehensive tools simplify my workflow across marketing, sales, and customer service, optimizing business management.

Cons

HubSpot's pricing might be steep for advanced features, and the learning curve can be steep, especially for complex automations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

R
Rachel

Computer Software, 1-10 employees

Less than a year

5.0

“Great for Lead Mangement”

Pros

Lead management and a 660-degree view, along with insights into effective campaigns, are valuable. Sales Pro greatly aids consistent follow-ups.

Cons

Integration with Salesforce for the sales process is appreciated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 51-100 employees

More than a year

5.0

“Incredible CRM”

Pros

It's the best CRM for marketing work, offering seamless functionalities, easy setup of workflows and emails, pipeline management, automation creation, and robust customization. The customer support is outstanding, always quick and helpful.

Cons

Overall, a very positive experience with HubSpot CRM, with no specific cons noted.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

B
Brandon

Staffing and Recruiting, 1-10 employees

More than a year

5.0

“Hubstpot Tracking Tool”

Pros

Email tracking is a highly appreciated service for us to monitor email opens.

Cons

Email tracking accuracy is at around 75%, leaving room for improvement.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

B
Brendan

Computer Software, 51-100 employees

Less than a year

5.0

“HubSpot CRM Review”

Pros

It's considered the premier software for Revenue Operations.

Cons

No cons identified regarding HubSpot CRM at the moment.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

R
Rebecca

Consumer Goods, 51-100 employees

Less than a year

5.0

“Hubspot Review”

Pros

HubSpot's ease of use and user-friendly interface stand out positively.

Cons

An add-on link might retain personal emails if not removed properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

L
Laura

Construction, 51-100 employees

Less than 6 months

5.0

“Very user friendly”

Pros

It enables me to quickly monitor my sales and performance.

Cons

Exporting functions might require an admin account, creating limitations.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

F
Filip

Higher Education, 1-10 employees

More than a year

5.0

“Great CRM for education institutions”

Pros

It's an all-in-one tool for customer communication, from prospects to customer support, with exceptional segmentation and email campaign delivery.

Cons

Learning all tools can be slow, but HubSpot Academy materials help consolidate resources.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

B
Bolortuya

Computer Software, 11-50 employees

More than a year

5.0

“HubSpot CRM review”

Pros

HubSpot CRM's user-friendly interface centralizes all our sales information, making it easy for our sales and customer service teams to manage leads and customer follow-ups.

Cons

Customizability, while offering versatility, could be overwhelming with numerous options.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

D
Diego

Real Estate, 11-50 employees

More than a year

5.0

“Real Estate and CRM”

Pros

In the Real Estate realm, managing a network of contacts is crucial. The basic paid version, which is not expensive, effectively fulfills this requirement, while even the free version manages up to 1000 contacts.

Cons

The learning curve initially steepens but becomes advantageous as users harness functionalities.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

V
Victor

Real Estate, 1-10 employees

5.0

“Good, can be better”

Pros

It's user-friendly with nice features like an email signature.

Cons

Interface improvements and updates are needed for enhanced usability.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

P
Paula

Automotive, 11-50 employees

Less than 6 months

5.0

“HubSpot CRM helps me keep track of my leads and deals in one place, giving me a clear view of my sales pipeline.”

Pros

Its user-friendly interface and seamless integration with other HubSpot tools simplify the management and nurturing of my customer relationships.

Cons

More customization options for reports and dashboards are desired.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Aleesha

Financial Services, 1-10 employees

More than a year

5.0

“Great for Big Teams”

Pros

It offers comprehensive lead captures and contact management features.

Cons

The uniform look across pages makes navigation confusing initially.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

R
Reginald

Real Estate, 1-10 employees

Less than 6 months

5.0

“Great Value”

Pros

It's loaded with profession-relevant features.

Cons

Integration with Outlook slows down the computer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

L
Lydia

Information Technology and Services, 51-100 employees

Less than a year

5.0

“Great Saas as long as the integrity of the data is maintained.”

Pros

A feature for checking and flagging contacts not communicated with in the last 6-6 months.

Cons

Adding contacts before making calls from HubSpot CRM is a requirement.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

J
Jonas

Computer Software, 1-10 employees

More than a year

5.0

“User friendly and comprehensive CRM”

Pros

HubSpot is a user-friendly and budget-friendly solution, covering the customer journey comprehensively. It offers diverse functionalities and integration options, making it an attractive choice for businesses aiming for accessibility, affordability, and holistic customer lifecycle management.

Cons

While lacking flexibility, HubSpot offers substantial functionality with some workarounds.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A
Anonymous

Not Specified, 11-50 employees

Less than 6 months

3.0

“Solid Email and Marketing Tool”

Pros

It provides a comprehensive marketing solution encompassing all the necessary tools. The creation of campaigns and navigation is intuitive especially for beginners.

Cons

The lack of language support and the inability to create custom unsubscribe pages and customer-specific pages can be limiting.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

4

S
Simone

Internet, 1-10 employees

Less than 6 months

4.0

“More than just email marketing”

Pros

HubSpot Marketing Hub offers a holistic environment that aids in the development of email marketing. The unbeatable ease of use in its graphical user interface is remarkable.

Cons

While the advanced GUI for composing emails can lead to misuse it is important to maintain a simple layout to ensure compatibility across different devices. However some tools in HubSpot Marketing Hub may tempt users to adopt complex and cluttered solutions.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10