HubSpot CRM Software Reviews

“Allinone hub for marketing sales and support”

Pros

Users of the free version have access to the webbased knowledge base and HubSpot community. However there are times when speaking to a human is necessary. It's unfortunate that HubSpot doesn't offer live chat even for those on the free plan. Having live chat support even for free users could help showcase their awardwinning customer service capabilities.

Cons

Frequent reliance on tech support is a disliked aspect particularly in understanding email program usage and creating landing pages for Google AdWords.

“HubSpot is the best CRM in organizational aspect”

Pros

The ability to define and assign statuses to the customer lifecycle is crucial and HubSpot's email templates and CRM are welldesigned.

Cons

Creating a wellfunctioning infrastructure for any automation program including HubSpot requires a proficient team of developers or a skilled programmer. This involves setting up and connecting custom fields integrating analytics and social networks among other tasks. Once this foundational work is completed sporadic adjustments by developers can keep the system running smoothly. Subsequently nondeveloper users can carry out their tasks efficiently. While a learning curve may exist initially various online resources and a supportive staff can assist users in navigating the platform effectively.

“Broad Tool with Wide Range of Possibilities”

Pros

HubSpot with its many facets can be tailored to specific user needs. While it requires patience finding help internally can overcome hurdles.

Cons

The platform's breadth of capabilities is both impressive and potentially frustrating lacking a onestopshop solution.

“Easy to use and critical for daily marketing operations”

Pros

It's very easy to onboard navigate and use.

Cons

More customization in workflows especially for nurture campaigns is desired.

“CRM with scalable modules”

Pros

A very complete CRM that's easy to use and highly scalable especially with the different modules you can activate as needed.

Cons

You really need to evaluate your needs carefully because it's very easy to end up paying for features you don't use which can make the subscription much more expensive.

“Useful free features”

Pros

A lot of useful features are available even without paying for a license which makes the free version surprisingly capable.

Cons

Upgrading to the paid version gets very expensive. It would be much better if there were a lighter, more affordable paid option.

“Support and onboarding hub”

Pros

We use it across several areas, customer support, client onboarding, lifecycle tracking and our blog. On the blog side, we store and write a lot of articles that help guide our customers and point them to the right answer in just a few clicks.

Cons

This tool keeps expanding quite a lot but that growth sometimes comes at the expense of usability. Because of that, the tool really feels suited only to companies with at least around ten employees.

“Feature-packed free plan”

Pros

Even on the free plan, the tool is incredibly complete and covers almost everything you could need.

Cons

It's a bit hard to find your way at first because there's so much packed into it but once you get the hang of it, using it feels quite fluid. The paid plans also get pretty expensive as soon as you want extras like analytics. It jumps from free to EUR500/month right away.

“Contact search and automation”

Pros

The visual side is really well done and the automatic logo handling is a nice touch. I also appreciate being able to search by both contacts and companies which makes day-to-day use more practical.

Cons

That said, it can feel a bit too heavy for a small business. There are also a lot of features included that aren't necessarily useful when you're working in a consulting activity.

“great tool”

Pros

There's a lot to appreciate here especially the wide range of user-friendly features. It really simplifies customer relationship management and offers valuable insights into customer data. Definitely recommended!

Cons

Nothing to mention here.

“my review!!”

Pros

Right from the start, this platform has been amazing to work with. It's incredibly simple to use, with an simple interface that makes moving around the system feel effortless. From creating my account to getting the most out of the features, everything is laid out in a way that feels clear and easy. The feature set is another huge plus. It offers an impressive collection of tools that cover pretty much every part of my business. I'm able to manage contacts, capture leads, run email marketing campaigns, handle social media activity and review analytics all in one place. Having everything under one roof has really aligned my workflow and taken a lot of stress out of my day-to-day work. The customer support is really what makes it stand out even more. Anytime I've had a question or run into a problem, the support team has been quick to respond and genuinely helpful. They know the product well and it's obvious they care about helping users succeed. That kind of dependable support gives me a lot of confidence in continuing to use the platform. At this point, I honestly can't picture switching to another CRM. It has gone beyond what I expected in every area and I'm genuinely thankful for both the quality of the product and the level of service behind it. If anyone is searching for a CRM that's user-friendly, packed with useful tools and supported by an excellent team, I would absolutely recommend it. It has completely changed the way I run my business for the better.

Cons

Honestly, I can't think of any downsides.

“CRM and lead generation”

Pros

Lead generation and the CRM tools have been the standout features for me.

Cons

There's really nothing to complain about, everything has been working just fine with the software.

“Smart filters and tracking”

Pros

Being able to adjust settings and apply visibility filters to contacts and companies has been really useful. It also lets you create campaigns for prospects based on where they are in their journey which makes outreach feel much more targeted. Another big plus is the Gmail integration, it pulls emails in automatically and shows whether someone opened them which helps a lot with follow-up.

Cons

At the start, the inbox feature caused a few problems for us so we decided not to use it. That said, it sounds like most of the major bugs have been resolved now.

“Organized lead tracking”

Pros

Having tasks organized by lead makes calling much more manageable and all the information I need stays stored in the system.

Cons

Sometimes updates cause the software to freeze and calls occasionally have interference.

“Simple setup and tools”

Pros

Using it has been easy and I've really appreciated the extra components it includes.

Cons

Occasionally the waiting time has been frustrating and it could definitely use more tools and updates.

“Accessible and user-friendly”

Pros

Right away, the accessibility and user-friendly design stood out to me and the support team has also been consistently helpful.

Cons

At this point, I'm satisfied with everything and haven't run into any problems.

“Custom automation and integrations”

Pros

One of the biggest strengths is how customizable the platform is so it can be adapted to match specific business needs. The automation tools are also very useful for aligning workflows and helping the business run more efficiently. On top of that, it connects well with a wide range of integration partners and those integrations are simple to plug in and start using.

Cons

There are still a few functions and built-in features that other competitors already offer out of the box. That said, the team seems to be actively improving the platform and regularly rolling out new features to help close that gap.

“Free lead capture”

Pros

Besides being free, it has easy usability and works well for capturing leads.

Cons

I can't really comment on customer support since I haven't needed to use it.

“Clear lead tracking”

Pros

Having a clear, practical way to track my leads has been really helpful. It makes it much simpler to see exactly where things stand and which customers I still need to follow up with. I also appreciate being able to update the progress of each lead since it lets me check my status at a glance.

Cons

At the moment, I haven't come across anything that feels like it needs improvement.

“Integrations everywhere”

Pros

One of the best parts is how many integrations it offers, you can connect it with practically anything which makes it really flexible.

Cons

Pricing is the biggest downside. Certain features come with added costs and when you actually need them, the extra charges can be extremely expensive.