HubSpot CRM Software

HubSpot CRM Software Reviews

Claimed

Claimed

Total 2577 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

30%

3

Stars

5%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

More than a year

5.0

“An easy to use email marketing software”

Pros

The free version of HubSpot offers numerous functionalities sufficient for daytoday management making it stand out among other CRMs.

Cons

While no complaints are raised having more space for contacts is suggested.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Not Specified, 1-10 employees

More than a year

4.0

“Review on Hubspot Free version for lead management”

Pros

HubSpot's app is useful and very easy to use significantly improving business operations.

Cons

Platform confusion and occasional slowness on certain computers are mentioned.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

S
Shaswati

Education Management, 500+ employees

Less than a year

5.0

“Review for Hub Spot Marketing Hub”

Pros

HubSpot is easy to use and intuitive allowing for the creation of workflows contact properties marketing campaigns and leadcapture events.

Cons

No demerits are identified the tool is described as superb.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

J
Joseph

Computer Software, 101-500 employees

More than a year

5.0

“One of My Favorite DaytoDay Tools”

Pros

HubSpot is convenient for generating reports accessing realtime forms overseeing social media and consolidating emails within a single platform.

Cons

The most significant drawback involves challenges with email delivery health and quarantined contacts. Limitations are observed in lead scoring list building reporting workflow triggers and certain aspects of lead tracking. Some functionalities that are essential for specific needs are absent from the system. Integration with Salesforce became complicated quickly requiring consistent maintenance. Inconsistent formats like phone numbers can make specific searches challenging.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

M
Muthu

Information Technology and Services, 51-100 employees

More than a year

5.0

“An exceptional 360 marketing tool that stands out from the rest”

Pros

HubSpot has streamlined our marketing efforts by providing a comprehensive suite of tools within the Marketing Hub. This allinone platform allows us to track campaigns leads and clients seamlessly. It eliminates the need to switch between multiple platforms manage various passwords and pay for individual services separately. The userfriendly interface and powerful features have increased our productivity saved money on social media management and enhanced our ability to monitor and optimize our marketing strategies.

Cons

Inconsistent formats can make searches challenging.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

K
Karol

Translation and Localization, 1-10 employees

More than a year

5.0

“HubSpot Marketing Hub all in one place”

Pros

HubSpot stands out for its quality performance and support offering everything in one place.

Cons

The free plan lacks many features necessitating a quick upgrade but overall customization is sometimes limited.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

M
MacKenzie

Marketing and Advertising, 51-100 employees

More than a year

5.0

“Hub Spot Keeps Sales Moving”

Pros

HubSpot easily integrates with Google mail reducing duplicate work and facilitating collaboration.

Cons

Navigation challenges are noted at times but HubSpot's support is appreciated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

D
Daniel

Insurance, 101-500 employees

Less than a year

5.0

“Plug and Play”

Pros

The available templates for message structure are appreciated.

Cons

More options and templates are desired for additional content variety.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

M
Miguel

Computer Games, 1-10 employees

4.0

“Offers incredible possibilities in the free version”

Pros

HubSpot offers many tools and is starting to be loved for various purposes.

Cons

Using the free version is recommended despite its limitations.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

P
Peter

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

“HubSpot Marketing Hub Student Review”

Pros

HubSpot Marketing Hub stands out for its high level of functions surpassing other platforms.

Cons

Occasionally materials loading speed is mentioned as a drawback but overall HubSpot functions well.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A
Amanda

Retail, 51-100 employees

More than a year

5.0

“HubSpot Review”

Pros

Userfriendliness and great quality are standout features of HubSpot Marketing Hub.

Cons

No specific dislikes are mentioned at present.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

M
Michael

Retail, 1-10 employees

5.0

“Definitely worth the expense if you have the sales to afford more than the free trial”

Pros

HubSpot provides excellent customer service and support.

Cons

The free option is limited and the overall cost can be high for extensive services.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

Z
Zach

Information Technology and Services, 51-100 employees

More than a year

5.0

“The Best CRM to Get Started On”

Pros

I find HubSpot to be the most userfriendly CRM compared to Microsoft Dynamics Salesforce and others. It stands out for its simplicity and ease of implementation making it ideal for small teams with limited time and resources. From designing emails to social media publishing each tool is straightforward and the dashboards are clean easy to generate and simple to manage.

Cons

The sole concern is the cost of HubSpot Marketing Hub. While it stands out as a comprehensive and powerful marketing automation tool it also ranks among the priciest options in the market. This elevated cost might pose challenges for small businesses and startups lacking the same financial resources as larger companies.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

K
Katherine

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0

“HubSpot Marketing Hub Review”

Pros

HubSpot Marketing Hub allows for an elevated marketing level offering features and tools for customized content creation and campaign management.

Cons

My primary reservation revolves around the pricing of HubSpot Marketing Hub. Despite being a remarkably comprehensive and potent marketing automation tool it also positions itself as one of the more expensive solutions available. This higher cost could be a significant obstacle for smaller businesses and startups that may not have the financial capacity of larger enterprises.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

R
Rebecca

Information Technology and Services, 1-10 employees

More than a year

4.0

“Has it uses but not sure I'd chose to use it myself if given other options”

Pros

HubSpot offers useful tools and assets for CRM management especially once inducted and customized.

Cons

Bulkiness and occasional lead duplication are mentioned as potential challenges.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

MR
Md Rakibul

Marketing and Advertising, 51-100 employees

More than a year

5.0

“This is one of the tools that I love the most.”

Pros

HubSpot Marketing Hub is a versatile web application that I use for various purposes. It offers a convenient email tracking tool that doesn't cause spam issues. For email marketing it allows me to send up to 2000 emails for free from the HubSpot email server providing proper analytics data. Overall it's one of my favorite tools for its multifunctionality and userfriendly features.

Cons

Some issues were encountered with creating a workflow email system after payment.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Anjali

Computer Software, 51-100 employees

Less than a year

5.0

“Best in Class 360 Marketing Tool”

Pros

HubSpot's platform is convenient for generating reports accessing forms overseeing social media and consolidating emails in one place.

Cons

The platform's cost feature accessibility and information location are noted as potential drawbacks.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

K
Karen

Professional Training & Coaching, 1-10 employees

4.0

“All in a box marketing hub”

Pros

The contact and lead capture feature is easy to use and userfriendly facilitating easy tracking.

Cons

Pricing especially for certain features is considered a drawback.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

J
Joypatience

Arts and Crafts, 1-10 employees

More than a year

4.0

“Hubspot Product Review”

Pros

The ability to plan social media content effortlessly and let HubSpot automate it is appreciated.

Cons

Access to some features requires high payment.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

CS
Cris Soyosa

Marketing and Advertising, 500+ employees

Less than a year

5.0

“Customer journey toolkit”

Pros

One thing I appreciate most is that it gives companies access to a wide range of marketing, sales and customer service tools. It comes with plenty of features that let organizations manage the entire customer journey, helping them attract, engage and delight customers more effectively. The biggest strengths for me are its marketing automation, sales automation and customer support capabilities. It also offers many certifications for users which adds a lot of value.

Cons

Getting to an expert level with this CRM does require training.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10