Total 515 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

37%

4

Stars

48%

3

Stars

14%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

P

Paulette

Financial Services, 500+ employees

Less than a year

5.0
February 2024

powerful engine for lead conversion

Pros

Our company achieves good lead conversion rates thanks to the powerful lead management features in Marketo Engage. Its numerous integrations create a unified marketing ecosystem for us which speeds up data flow and team collaboration.

Cons

One thing I noticed is that it can take a considerable amount of time to fine-tune and optimize marketing campaigns in it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

M

Mario

Farming, 51-100 employees

Less than 6 months

4.0
February 2024

good functions for content creation

Pros

What I like about Marketo Engage is the post management which offers many functions for content creation.

Cons

Well it is a bit pricey when we compare it to other platforms.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

SS

Suraj S.

Enterprise, 51-100 employees

5.0
January 2024

alignes marketing automation effectively

Pros

Thanks to the platform's automated marketing campaigns, I've found bringing in new customers incredibly easy. I can quickly set up, personalize and keep tabs on campaigns through the platform's detailed dashboards and reporting tools.

Cons

the pricing is higher than many other alternatives available on the market right now.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

10

Functionality

9

AJ

Ankur J.

Mid-Market, 1-10 employees

3.0
January 2024

the high cost is a drawback

Pros

Using this automation tool has made our marketing campaigns so much simpler. Its targeting features are excellent , I can pinpoint precise audience segments and tailor campaigns to them which has noticeably boosted our results. The dashboards and reporting give so much clarity that they let me see exactly how each campaign is doing.

Cons

cost is on the high side which is a drawback for me, yet apart from the high pricing I genuinely don't have any other complaints.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

7

ML

mario l.

Mid-Market, 1-10 employees

4.0
January 2024

Efficient daily operations partner!

Pros

It works really good for customer management and helps keep our workflows operating without hiccups. I also rely on the variety of built-in tools which truly support the day-to-day business tasks we perform.

Cons

I wish the platform's team would allocate more resources to smoothing out the CRM workflows , currently it feels quite clunky and gets in the way of our day-to-day work.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

AJ

Ashish J.

Mid-Market, 11-50 employees

4.0
January 2024

powerful yet simple tool

Pros

It really simplifies our marketing automation workflows. It makes creating targeted campaigns much easier and I can reach the right audiences without issue thanks to its features.

Cons

interface is somewhat basic and the available design templates are in need of noticeable improvement.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

9

YA

Yolanda A.

Small-Business, 1-10 employees

3.0
January 2024

customer support and ui needs improvement

Pros

This platform dramatically simplifies our marketing workflow and makes running campaigns noticeably more effective. What stands out to me is how it pushes me to look at the bigger picture and inspires more imaginative strategies. It also backs up our sales group really well by keeping everyone in the loop and equipping us with the tools and materials we need to be more inventive in how we reach out.

Cons

the customer support could use improvement and I find the user interface complex and harder to use than it should be.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

6

Functionality

8

A

Anonymous

Small-Business, 11-50 employees

4.0
January 2024

Solid tool with room to grow

Pros

Getting everything up and running was simple and using the dashboard feels easy and interactive. I can easily manage multiple leads at the same time, moving them through the different pipeline stages without any issue. It's simple to keep track of progress and nothing seems to get lost along the way.

Cons

Honestly, its pricey to me and I would love to see more customer feedback actually shaping future updates.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

R

Rached

Computer Hardware, 500+ employees

Less than a year

5.0
January 2024

Comprehensive marketing automation tool

Pros

I find it a fairly comprehensive tool, focused on marketing automation.

Cons

You have to keep in mind that it is very powerful software but it is also quite complex.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

C

Cynthia

Financial Services, 500+ employees

Less than a year

5.0
January 2024

Exceptional lead tracking and scoring

Pros

The complete lead tracking and scoring solution from Marketo's lead management is exceptional. We can customize our campaigns based on each customers unique behaviors and preferences which creates more relevant and engaging interactions.

Cons

I find the campaign cloning options aren't very flexible, especially when you're trying to copy a complex campaign with lots of different assets and settings.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A

Afef

Cosmetics, 51-100 employees

More than a year

4.0
January 2024

Advanced and powerful lead management

Pros

The platform really stood out because of its lead management system which offered several advanced and powerful capabilities.

Cons

Nothing too major but I find the price quite high compared to other platforms of a similar caliber.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

J

Jason

Information Technology and Services, 11-50 employees

More than a year

4.0
January 2024

lead management was a huge plus!

Pros

Lead management was definitely a strength. The platform offered a lot of powerful features that made the process much smoother

Cons

I'd have to say the cost was pretty steep compared to other platforms at the same level.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

VS

Vidi S.

Mid-Market, 11-50 employees

5.0
December 2023

An all-in-one marketing tool

Pros

one thing I really value about this platform is how all-encompassing it is , it handles a variety of tasks, especially email marketing campaigns. What impresses me most is how smoothly it links follow-ups to CRM data, allowing me to manage customer information while keeping processes flowing through a clear, interactive interface. The technical support team is consistently available when issues arise, which gives me confidence. Ultimately what sets it apart is how well it runs marketing campaigns while preserving efficient workflows, thanks largely to its wide-ranging CRM integrations.

Cons

We have not faced any major problems during implementation , if anything, we've continually discovered new ways to gain additional value from the platform each day, uncovering features and approaches that improve our efficiency and overall return.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LS

Lionel S.

Small-Business, 51-100 employees

5.0
December 2023

A profitable marketing partner

Pros

I have been relying on this tool and it has been instrumental in drawing in new customers while expanding my existing audience. The campaign customization options are precisely what I need when I'm marketing products. What really impresses me is how interactive the platform feels , I can quickly monitor each product launch to figure out whether my marketing is turning a profit and if the product stacks up against competitors. It also does a solid job pinpointing and engaging the most promising prospects who show genuine interest and the reporting makes it easy to adjust strategies on the fly.

Cons

I've faced a recurring issue with the template processing , occasionally templates that were already completed and should be marked as done still show up as unprocessed. I've hit this bug multiple times in my workflows and it disrupts my process enough that it really needs to be resolved so it doesn't hold up our operations.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

J

Josua

Automotive, 11-50 employees

More than a year

5.0
December 2023

Marketo Engage has helped me streamline my marketing efforts and improve customer engagement.

Pros

The software's automation and personalization features are strong making it easier to nurture leads and drive conversions.

Cons

The user-friendliness of the reporting and analytics features could be improved as navigating through data can feel overwhelming at times.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

8

V

Victoria

Automotive, 11-50 employees

More than a year

4.0
December 2023

I use Marketo Engage to supercharge my marketing campaigns and track results effortlessly.

Pros

The user-friendly interface and powerful automation features simplify my marketing tasks.

Cons

I desire more advanced and customizable reporting and analytics features to gain in-depth insights.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

10

A

Alicia

Automotive, 11-50 employees

More than a year

3.0
December 2023

Marketo Engage has been a game-changer for my marketing efforts. It has streamlined my processes and improved my campaign performance.

Pros

Marketo Engage is impressively user-friendly automating my marketing campaigns and effectively nurturing leads.

Cons

The reporting capabilities could be more robust. I look forward to seeing advanced analytics and enhanced reporting capabilities in the future.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

10

A

Adolfo

Automotive, 11-50 employees

Less than 6 months

4.0
December 2023

Marketo Engage helps me track and manage marketing campaigns seamlessly.

Pros

The game-changing customization options and automation features are remarkable.

Cons

Initially the learning curve is steep and the interface can be overwhelming.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

6

J

Janelle

Construction, 51-100 employees

More than a year

5.0
December 2023

Awesome solution for managing marketing campaigns all form one place

Pros

We seamlessly integrated Marketo with our marketing platforms without the need for any API connections. Thanks to its native integrations we quickly connected our tools and experienced smooth campaign monitoring. Marketo offers extensive customization options allowing us to easily navigate between different campaign types and add additional metrics to our reports. The software's campaign monitoring works seamlessly and provides ample customization options enhancing our ability to track and measure campaign performance accurately.

Cons

Apart from occasional issues with delayed or malfunctioning reports we haven't encountered significant problems so far.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

JM

Jose Manuel

Marketing and Advertising, 1-10 employees

More than a year

5.0
December 2023

Email marketing with a wide array of versatile features.

Pros

Marketo Engage is a versatile asset for email marketing providing a wide range of features.

Cons

Marketo Engage is a versatile asset in your email marketing toolkit offering a wide range of powerful features.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10